Episode 8: How to service your strata like a Fairmont Hotel
About the Episode:
“A good service company is focused on team members and has everything they need to be successful.”
Get the Guides:
3 Keys to Decision Making for Strata Councils
Maintenance Planner Checklist
8 Steps for Going out to Bid
About the Guest:
Dale Dyck
Vice President, Property Services
Dale Dyck serves as Vice President, Property Services at FirstService Residential BC. He is responsible for building and managing a high-performance team that delivers outstanding client service and enhances the value of each property we manage as well as the lifestyle of the residents we serve. With his strong operational and negotiation background, Dale also oversees negotiations for better partnerships with suppliers and other industry professionals to deliver greater value to our clients.
Dale brings over 30 years of senior leadership and operations’ experience in the hospitality industry from companies such as Delta & Marriott Hotels and Fairmont Hotels & Resorts.
In his previous position as Vice President of Hotel Operations, Dale was responsible for the oversight of 17 hotels in Canada and the USA, as well as facilitating new hotel openings and acquisitions.
Dale holds a bachelor’s degree in hospitality management and has throughout his career been active in destination management, tourism and hospitality associations, organizations, and Boards of Directors.
About the Hosts
Brent Anderson
Business Development Director, FirstService Residential British Columbia
As Business Development Director, Brent is responsible for the continued growth and strategy of FirstService Residential’s Market throughout British Columbia.
Brent’s professional career in sales began selling souvenirs at Canucks games back at the PNE Coliseum. For the past 15 years, has been closely working with strata managers as a salesperson for various trades, including painting, high-rise window cleaning, and HVAC services.
The sales world is full of cookie-cutter reps who lead with their ego and put their needs ahead of the customers. Not Brent; he is passionate about the needs and goals of his clients and specializes in bringing them peace of mind.
Brent lives in South Surrey with his wife and their Jack Russell Terrier. He is an avid hiker and budding kayak enthusiast.
James Milne
Business Development Director, FirstService Residential British Columbia
As Business Development Director, James is responsible for the continued growth and strategy of FirstService Residential’s Market throughout British Columbia.
James takes a consultative approach to his role, recognizing that having the right fit between a community and its management is crucial to long-term success. Prior to joining FirstService, James worked in luxury hotel management and business-to-business sales.
James has more than 20 years of experience in customer-facing roles and a true passion for customer service. He is a licensed strata manager and has a degree in Business Management.
When not working, James is also an avid mountain biker and serves as the President of one of BC’s largest non-profit mountain bike clubs.
About Stratagize Podcast
Over 1.5 million people live in strata housing in the Province of British Columbia.
Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another.
Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians.
Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it!
Listen to our latest episode, subscribe and rate us on iTunes. 👊
🚨 STRATA TIP:
Ensure that you have homeowners insurance and that it is updated regularly, at least annually.
MAIN TAKEAWAYS:
- Insurance broker is essentially a professional shopper who goes to the insurance company to seek terms.
- Insurance companies make money two ways...Underwriting profit & Investment income. When one or both of those streams of revenue are down we see insurance companies change their position.
- Replacement value has direct impact on insurance premiums. If replacement value increases 10% then insurance premiums also have to increase 10%
- Replace rubber water supply lines with steel braided hoses
MYTH VS FACT
"Do insurance brokers pay referral fees to strata management companies?"
(MYTH) For BFL this has always been a myth. Legislation was put in place last year to prevent this situation from happening.
“Brokers provide insurance”
(Myth) Insurance brokers are professional shoppers that go to market and shop for best rates from insurance companies then provide the best pricing available.