Most strata councils think insurance is random. It’s not.
Premiums go up. Deductibles change. And it often feels completely out of a council’s control.
In this episode of Stratagize, Brent Anderson and James Milne sit down with Kim Lundberg from BFL to unpack how strata insurance actually works behind the scenes, and what insurers are really evaluating when they price a building.
They explore how hard and soft markets function, why claims history and loss ratio matter, and how maintenance and post-loss decisions shape future outcomes. You’ll also hear why brokers aren’t just placing insurance, they’re selling your building into a competitive market.
The core insight is simple, but uncomfortable: Insurance outcomes aren’t random, they’re a lagging reflection of how a building is run over time.
If you’re on council, this episode will change how you think about risk, maintenance, and long-term planning, and why the decisions you make today matter most when the market eventually turns.
About the Guest:
Kimberley Lundberg
Client Executive, BFL Canada
Kimberley Lundberg is a Client Executive at BFL Canada, based in Vancouver, with over 14 years of experience as a Strata Insurance Broker in both Australia and Canada.
She specializes in placing insurance for multi‑family residential complexes throughout British Columbia. Kimberley works closely with Strata Corporations and Strata Managers to deliver tailored insurance solutions and trusted advice.
Get the Guides:
3 Keys to Decision Making for Strata CouncilsMaintenance Planner Checklist
8 Steps for Going out to Bid
About the Hosts:
Brent Anderson
Business Development Director, FirstService Residential British Columbia
As Business Development Director, Brent is responsible for the continued growth and strategy of FirstService Residential’s Market throughout British Columbia.
Brent’s professional career in sales began selling souvenirs at Canucks games back at the PNE Coliseum. For the past 15 years, has been closely working with strata managers as a salesperson for various trades, including painting, high-rise window cleaning, and HVAC services.
The sales world is full of cookie-cutter reps who lead with their ego and put their needs ahead of the customers. Not Brent; he is passionate about the needs and goals of his clients and specializes in bringing them peace of mind.
Brent lives in South Surrey with his wife and their Jack Russell Terrier. He is an avid hiker and budding kayak enthusiast.
James Milne
Business Development Director, FirstService Residential British Columbia
As Business Development Director, James is responsible for the continued growth and strategy of FirstService Residential’s Market throughout British Columbia.
James takes a consultative approach to his role, recognizing that having the right fit between a community and its management is crucial to long-term success. Prior to joining FirstService, James worked in luxury hotel management and business-to-business sales.
James has more than 20 years of experience in customer-facing roles and a true passion for customer service. He is a licensed strata manager and has a degree in Business Management.
When not working, James is also an avid mountain biker and serves as the President of one of BC’s largest non-profit mountain bike clubs.
About Stratagize Podcast
Over 1.5 million people live in strata housing in the Province of British Columbia.
Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another.
🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians.
Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it!
Listen to our latest episode, subscribe and rate us on iTunes. 👊