In this episode, we sit down with CIO Jeff Hahn to unpack why the industry’s decades-old operating model is no longer sustainable—and what the next era of service will look like. Jeff breaks down how HODA, RSS, and the upcoming Cyan platform will fundamentally shift communication, efficiency, and manager workload across North America. If you want a clear, insider view of where property management technology is headed, this conversation lays out the roadmap.
Whether you’re curious about AI or wondering how it will impact strata governance, this conversation is both eye-opening and surprisingly accessible.
About the Guest
Jeff Hahn
Jeff Hahn is a service‑driven technology leader with a deep passion for digital transformation and a strong curiosity around the practical application of artificial intelligence. As a CIO, Jeff focuses on using technology not for technology’s sake, but as a meaningful enabler of business outcomes, operational excellence, and customer experience.
He brings a digital‑first mindset to every challenge, continuously exploring how modern platforms, data, automation, and emerging AI capabilities can simplify complexity and unlock new value. AI curiosity is a core part of Jeff’s approach—he actively evaluates how intelligent tools can augment teams, improve decision‑making, and create scalable, sustainable solutions across the enterprise.
Known for his service orientation, Jeff leads with empathy and accountability, ensuring technology organizations are responsive, reliable, and aligned to the needs of the business. He believes IT succeeds best when it is easy to work with, transparent in its execution, and focused on delivering measurable impact. Above all, Jeff operates as a true partner to the business. He invests time in understanding strategy, challenges, and opportunities, translating them into pragmatic technology roadmaps that drive growth, resilience, and long‑term value.
Get the Guides:
3 Keys to Decision Making for Strata CouncilsMaintenance Planner Checklist
8 Steps for Going out to Bid
About the Hosts:
Brent Anderson
Business Development Director, FirstService Residential British Columbia
As Business Development Director, Brent is responsible for the continued growth and strategy of FirstService Residential’s Market throughout British Columbia.
Brent’s professional career in sales began selling souvenirs at Canucks games back at the PNE Coliseum. For the past 15 years, has been closely working with strata managers as a salesperson for various trades, including painting, high-rise window cleaning, and HVAC services.
The sales world is full of cookie-cutter reps who lead with their ego and put their needs ahead of the customers. Not Brent; he is passionate about the needs and goals of his clients and specializes in bringing them peace of mind.
Brent lives in South Surrey with his wife and their Jack Russell Terrier. He is an avid hiker and budding kayak enthusiast.
James Milne
Business Development Director, FirstService Residential British Columbia
As Business Development Director, James is responsible for the continued growth and strategy of FirstService Residential’s Market throughout British Columbia.
James takes a consultative approach to his role, recognizing that having the right fit between a community and its management is crucial to long-term success. Prior to joining FirstService, James worked in luxury hotel management and business-to-business sales.
James has more than 20 years of experience in customer-facing roles and a true passion for customer service. He is a licensed strata manager and has a degree in Business Management.
When not working, James is also an avid mountain biker and serves as the President of one of BC’s largest non-profit mountain bike clubs.
About Stratagize Podcast
Over 1.5 million people live in strata housing in the Province of British Columbia.
Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another.
🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians.
Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it!
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