Episode 5: How to be a more effective council member
About the Episode
Get the Guide:
Explore the Different Personality Personas
3 Keys to Decision Making for Strata Councils
Maintenance Planner Checklist
8 Steps for Going out to Bid
About the Guest
Brian Duff
Vice President, Sales, FirstService Residential
As Vice President of Sales, Brian Duff develops and leads all sales and go-to-market strategies and initiatives for FirstService Residential throughout North America.
Prior to joining the company in 2013, Duff had a successful 25-year track record of sales leadership positions at Xerox Corporation in New York City and IKON Office Solutions (now Ricoh North America) in New Jersey. Most recently, Duff was Vice President of Sales and led go-to-market effectiveness strategies for Standard Register Company, a 100-year-old industry leader in document management and communication solutions.
About the Hosts
Brent Anderson
Business Development Director, FirstService Residential British Columbia
As Business Development Director, Brent is responsible for the continued growth and strategy of FirstService Residential’s Market throughout British Columbia.
Brent’s professional career in sales began selling souvenirs at Canucks games back at the PNE Coliseum. For the past 15 years, has been closely working with strata managers as a salesperson for various trades, including painting, high-rise window cleaning, and HVAC services.
The sales world is full of cookie-cutter reps who lead with their ego and put their needs ahead of the customers. Not Brent; he is passionate about the needs and goals of his clients and specializes in bringing them peace of mind.
Brent lives in South Surrey with his wife and their Jack Russell Terrier. He is an avid hiker and budding kayak enthusiast.
James Milne
Business Development Director, FirstService Residential British Columbia
As Business Development Director, James is responsible for the continued growth and strategy of FirstService Residential’s Market throughout British Columbia.
James takes a consultative approach to his role, recognizing that having the right fit between a community and its management is crucial to long-term success. Prior to joining FirstService, James worked in luxury hotel management and business-to-business sales.
James has more than 20 years of experience in customer-facing roles and a true passion for customer service. He is a licensed strata manager and has a degree in Business Management.
When not working, James is also an avid mountain biker and serves as the President of one of BC’s largest non-profit mountain bike clubs.