About the Episode


In this episode Sean Ingraham, Senior Vice President speaks about the differing business models of strata management companies and how that has an impact on the customer experience.

About the Guests

Sean Ingraham

Sean Ingraham Stratagize Guest

Senior Vice President, FirstService Residential BC 

Sean Ingraham, Senior Vice President, has been with FirstService Residential for over a decade and led many departments and company initiatives. He has built enduring relationships both internally and externally and is passionate about continuing to improve the management of housing in Canada.
Since joining FirstService Residential in 2009, Sean has been a tremendous advocate for growing and continuously improving the business. As Senior Vice President, he leads the Investment Properties and Community Development teams.
Sean also provides Strata and Rental consulting to Developers and Asset Management companies – both in the early stages of development, right into occupancy. As such, he has assisted with 10,000+ homes and numerous commercial developments across Canada.

He holds a university degree in Business Administration and is licensed under the Real Estate Services Act of British Columbia as a Strata Representative and Managing Broker for FirstService Residential BC. As a strata manager, he managed a variety of complex strata projects, including new construction, mixed-use, and hotels.

Sean is a frequent public speaker on Property Management; he also sits on many boards, including CCI Vancouver. When not working, Sean is kept busy with home renovations and three young children.


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Meet the Hosts

Brent Anderson

Brent-A.png
Business Development Director, FirstService Residential British Columbia

As Business Development Director, Brent is responsible for the continued growth and strategy of FirstService Residential’s Market throughout British Columbia. 

Brent’s professional career in sales began selling souvenirs at Canucks games back at the PNE Coliseum. For the past 15 years, has been closely working with strata managers as a salesperson for various trades, including painting, high-rise window cleaning, and HVAC services.

The sales world is full of cookie-cutter reps who lead with their ego and put their needs ahead of the customers. Not Brent; he is passionate about the needs and goals of his clients and specializes in bringing them peace of mind. 
  
Brent lives in South Surrey with his wife and their Jack Russell Terrier. He is an avid hiker and budding kayak enthusiast. 

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James Milne

James-M.pngBusiness Development Director, FirstService Residential British Columbia

As Business Development Director, James is responsible for the continued growth and strategy of FirstService Residential’s Market throughout British Columbia. 

James takes a consultative approach to his role, recognizing that having the right fit between a community and its management is crucial to long-term success. Prior to joining FirstService, James worked in luxury hotel management and business-to-business sales. 

James has more than 20 years of experience in customer-facing roles and a true passion for customer service. He is a licensed strata manager and has a degree in Business Management. 

When not working, James is also an avid mountain biker and serves as the President of one of BC’s largest non-profit mountain bike clubs.

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About the Stratagize Podcast

Over 1.5 million people live in strata housing in the Province of British Columbia. Yet given its commonality (and because everyone would prefer to watch reruns of the nightly news than read the Strata Property Act), most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another.

Stratagize features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter this show will cover topics that will improve your experience of strata living.

 

You Can Read the Full Episode Transcript Below!