shutterstock_510763483.jpgIt’s that wonderful time of year! Many of us are shopping online to get that perfect gift for our loved ones. And, for those doing last-minute shopping, we don’t want to have to worry that something will go wrong with our deliveries.
If you live in a single family home, townhome and any residence with direct entry, you can keep an eye out for the delivery truck or arrange for a convenient delivery. Living in a high-rise community, however, presents a different scenario. For this reason, and more, many high-rise buildings in Vancouver are choosing to add concierge services for their strata community. Residents depend on the concierge or property manager to handle packages that will not fit in the mailbox. The right systems are critical for ensuring that deliveries are properly handled and secured, and that residents know when and how to pick them up. 
In many buildings, a simple note is placed on a mailbox letting the resident know that a package has arrived. They can then contact management and instruct them how they want to pick-up their goods based on building procedures and personnel availability. Other buildings adopt an electronic form of communication. Regardless, it is important that the management team be easily accessible and respond readily and politely to their residents – communication is a critical tool in this process. Equally important is an organized approach to package handling and a secure holding location. A quality management company that offers concierge services has the right tools and standard operating procedures in place to handle resident deliveries throughout the year, especially during the busy holiday season.
One resource of FirstService Residential’s proprietary communication tool, FirstService Residential Connect™, is package tracking for buildings with concierge services. This customizable web-based software is a value-added service for communities managed by FirstService Residential. From community websites to resident alerts to amenity tracking tools, and more, the industry’s only fully-integrated property management software program is available from any computer, smartphone or tablet at any time – 24 hours a day, 7 days a week. For more information on how FirstService Residential Connect™ can improve overall communication, reduce costs, and enhance the lifestyle of the residents in your building, visit
Saturday November 02, 2019