FirstService Residential’s Local Service Structure and Expertise How Your Community Benefits

Vancouver Property Management Requires Diverse Professional Management Partners 

Vancouver is one of Canada's most ethnically and linguistically diverse cities, and their strata corporations are no different. That's why Vancouver property management requires a unique property management team and services that allow these diverse strata corporations to thrive. At FirstService Residential, our mission is to make a difference every day for communities like yours. Serving as your partner in its management, evolution, and enhancement. It's rewarding work that is built on solid relationships, grounded in our deep local market knowledge and substantial industry experience. And as the leading residential property management company in North America, we are committed to providing strata council members like you the guidance and support you need to ensure your community's continued success. 

That is why FirstService Residential has structured the delivery of our exclusive services and value-added resources so your strata manager and fellow council members can easily take advantage of them. After all, they are some of the reasons why you selected FirstService Residential as your Vancouver property management partner.

Our Local Team is Structured Around You 

The FirstService Residential service delivery model is built on the belief that the best way to support the communities we manage is with a strong local presence. Paired with a deep understanding of the local market. Vancouver is a unique city with diverse neighbourhoods from Gastown to Coal Harbour and Chinatown to Davie Village; every strata corporation within these Vancouver neighbourhoods has different needs and priorities. That's why we surround your strata manager with an experienced and informed team of empowered Vancouver property management professionals who are knowledgeable about your market. Because more often than not, they live there too.

These executive-level leaders know your neighbourhood and understand its culture. They have lasting relationships with the best local vendors and are well-versed in the local laws that directly impact your strata corporation. Together, these strengths enable them to partner with your strata manager and council to affect your property values and enhance the lifestyle of your residents. Not to mention successfully allowing them to handle the challenges that arise that are unique not only to your part of the country but also to your part of the province.

Each property manager is supported by a team comprised of:

• Regional Director
• Vice President
• President
• Financial Director
• Dedicated Client Accountant
• Administration Team

Together, these professionals help our strata councils and communities successfully address issues. Making better use of the in-house services that are built right into FirstService Residential's framework. This structure also ensures that none of our communities are tied to just one individual, namely, your strata manager. This structure makes sure that the entire company is aware and responsive to your strata corporation's needs.

The Best of Both Worlds for Vancouver Property Management

A tangible benefit to working with a North American-wide company with a local service delivery structure is that your local team has the backing of 19,000 associates and 8,500 communities across Canada and the United States. Bringing even more knowledge to the table. This means if your strata corporation requires specific expertise that your local team doesn't have, they can quickly find insights from experts and thought leaders across North America that hold decades of experience. 

Chris Churchill, president at FirstService Residential British Columbia, captures the corporate structure this way: "When councils work with us, they enjoy the small company feel, but benefit from a big company's expertise. We have all the resources they need right there where they are, but we also have this expansive breadth of services that no one else can offer. Ultimately, you're getting the best of both worlds."

Put another way, we are uniquely able to offer our communities proven, practical solutions because we've seen it all. So as issues arise, local teams can tap into the best practices that have been shared by their counterparts across the organization to tackle problems head-on and solve them.

An excellent example of this was from early in the pandemic when we had to rapidly pivot as restrictions were constantly changing and fast. Here in British Columbia, we worked quickly to mobilize 85% of our associates to work remotely. "We also managed to maintain focus on ensuring that we were able to provide our clients with the best advice and tools to deal with the pandemic within their communities as best as possible," said Darrin Whitney, Vice President of Strata Operations at FirstService Residential Vancouver.

Diverse City, Diverse Strata Corporations, Diverse Services

Vancouver property management encompasses a wide variety of diverse strata corporations that have different requirements. Recognizing this, FirstService Residential understands that the services available to these strata corporations cannot be one size fits all. FirstService Residential's full-service solutions are unmatched by any management company, and we work with your strata corporation to manage council meetings, minutes, bylaw notices and fines, budget preparation and much more. But we don't stop there.

Behind the scenes, our in-house team of strata experts can support your strata manager and council with insurance and risk management, cost-sharing, building warranty and even management transitions. Our available resident-facing team includes well-trained front desk attendants and concierge, building managers and caretakers, as well as cleaning, janitorial and security staff. Depending on the size and needs of your strata corporation, we will work with you to determine the right on-site staff for your building.

While our local service structure provides you with that small company feel, we can leverage our size to save your strata corporation money as Metro Vancouver's largest strata management company. We provide you with access to exclusive strata corporation savings programs on everything from waste management, telecommunications, restoration, banking, and insurance.

By leveraging our relationships throughout Canada and the United States and implementing the right services for the strata corporation, FirstService Residential can make a significant and positive difference for the communities and councils we serve. A difference that is delivered and experienced locally.