Great Service: Does Your Strata Manager Have What It Takes?
As a council member, you want your strata corporation to run smoothly and stay financially healthy. That’s why most councils turn to a strata managers to help them. Naturally, you expect your manager and the rest of your management team to provide quality service, but if they don’t have what they need – and what it takes – how can they give your community what it deserves? Find out if they are qualified to give you exceptional service by asking these 3 questions.
Even the best strata managers can’t do everything! The right support is critical for a manager to succeed in delivering the exceptional service your council and residents expect and deserve. Good managers are only as capable as the support they have. That support should include:
In addition, an experienced regional director with a pulse on the community provides important support. Having that structure in place helps maintain institutional knowledge and consistency in management if the strata manager leaves for any reason. The regional director should know the building or community well enough to help replace a beloved manager with the right person.
Caring can’t be taught. People who are naturally caring go above and beyond for the people around them and in the work they do. Caring managers take ownership of the communities and buildings they work in, doing their very best to serve the council and residents.
Great managers have a high emotional intelligence quotient (EQ), too, meaning they have an ability to read and assist people – including members of your strata corporation. Their empathy enables them to put themselves in others’ shoes and understand their perspective. Other traits of managers with high EQ is that they are forward-thinking, adaptive, resourceful, hospitality-minded, flexible, self-motivated and able to communicate clearly. As a result, they are trusted advisors to your council.
Emotional intelligence should extend to regional directors. The regional director is the person who needs to match up the right manager to each strata community. This requires understanding the personality of the property and choosing a manager whose personality meshes with it. Even the most stellar manager won’t succeed if they aren’t the right fit.