Insight. Innovation. Service. At FirstService Residential, our team is passionate about being the best at what we do – a commitment that has made us Alberta's residential property management industry leader. At every opportunity, we aim high to deliver full-service programs and outstanding customer service that add value and make a difference, every day, for the residents and communities we serve.
Experienced Condominium Management Teams
Some of the key benefits that set us apart are the resources and industry expertise of our organization, the leading residential property management and condominium management company in North America.
Our team of more than 12,000 associates in Canada and the U.S. comprises the industry’s top talent – unrivaled in experience, innovation and dedication to service.
Many of our team members are local and industry experts who have pioneered and carried out numerous advances in residential property management and rental management. They know how to operate successful community associations that remain unmatched in innovation, effectiveness and cost-efficiency. Through our associates’ collective experience and resources, we deliver personalized, professional association and condominium management solutions tailored to your needs, no matter what type of property or community you call home.
Full-Service Property Management Solutions
Our full-service solution includes innovative, high-quality property management services designed to add value for your community, including:
- Financial and banking programs
By administering an extensive portfolio of operating budgets, we can obtain favorable rates for our clients’ funds
- Innovative technology solutions
Our proprietary FirstService Residential Connect™ property management system enhances communication and provides online management capabilities for residents, property managers and Board members
- Customer Care Center
Trained and experienced customer service specialists provide immediate community information and answers by phone
Committed to Outstanding Service
Each member of the FirstService Residential team strives to make a difference and deliver exceptional service to our Board members and residents. We use quality industry metrics to continuously measure our service delivery, including client experience surveys administered by third-party vendors. Our focus on service excellence and understanding the needs of our communities has helped us achieve client retention of more than 95%, with many client relationships spanning several decades.
Transparency, Security and Accountability
As a division of FirstService Corporation, a publicly held company (NASDAQ: FSRV; TSX. FSV), we are held to high standards of transparency, security and accountability, and subject to Sarbanes-Oxley (SOX) financial control requirements. This includes our FirstLine ethics hotline program, which gives our associates the option to anonymously report unethical or illegal activities without fear of reprisal.
We also conduct internal audits of our programs and processes to ensure we continue to meet corporate standards in the following key areas:
• Accurate and reliable financial reporting
• Effective and efficient financial operations
• Secure client assets and data
• Compliance with industry laws and regulations
Our commitment to security and accountability includes rigorous IT controls to protect the privacy and safeguard our clients’ financial information and data. In addition, our structured employment practices include the use of formal screening and approval procedures for all prospective new team members. Our goal is to ensure all new associates have the proper qualifications and their backgrounds have been appropriately and thoroughly checked before we make an employment offer.
For more information about FirstService Residential’s unique programs and commitment to transparency and accountability, please contact us today.