Leadership

As President, Glenne Manlig is responsible for overseeing the teams that deliver the services and solutions of over 300 communities we manage in Alberta, comprising over 25,000 homes. Directly reporting into Glenne are leaders in operations, administration, accounting and human resources.

With 15 years of property management experience, Glenne is accountable for overall associate engagement, client retention and delivering on our promise of service excellence to our board of directors through living our core values every day.

Prior to this role, Glenne was an owner and operator of a boutique property management firm in Vancouver. During his time there, he led the company to significant growth through a comprehensive reorganization of the company. Glenne brings a strategic mindset, a focus on providing operational and service excellence and a commitment to enhancing the lives of the people and the communities that he serves.

As Broker, and Vice President, Community Management, Calgary, Lauren oversees community management ensuring consistent delivery of market-wide programs and initiatives. An exceptional leader, Lauren provides oversight to Calgary’s regional directors and management teams, including condominium brokerage.
 
Lauren is especially proud of the dedication the dynamic teams under her care bring to their roles and client boards. An active leader Lauren is at the forefront of creating and improving processes and ways for enhanced efficiency on her team.
 
Lauren volunteers her time as a board member with Canadian Condominium Institute South board of directors, providing expertise in various areas including board/owner education, conflict resolution, coaching, training, and development. 
 
Born and raised in Saskatchewan, Lauren enjoys golfing, family time and her two dogs.
 

As Vice President, Client Accounting, Canada Sam Hollend leads the client accounting teams across Canada. This includes property accountants, accounts receivable, and finance start-up, all of which are core services we provide to our clients.
 
Sam has over 8 years of experience in accounting and leadership roles. Before joining FirstService Residential, Sam was a Senior Manager with Ernst & Young LLP. During his time with Ernst & Young LLP, Sam worked on audit teams for large multi-national clients in the manufacturing, retail, and renewable energy sectors. Sam is a graduate of the University of Western Ontario (Honours Business Administration) and is a member of CPA Ontario. In his personal time, Sam loves to spend time with his wife and two young boys. Sam also has a passion for slalom waterskiing.   

As regional director Jennifer supports a team of community managers in their daily operations, while overseeing exceptional customer service by onsite staff.
 
A strong people leader, Jennifer joined FirstService Residential in 2006. She brings 20+ years of industry experience in facilities and retail operations management, with 18+ years as a specialized condominium manager.
 
Jennifer’s strengths include budgeting, effective communications, and continually seeking out new knowledge. Not only is she continually building her own skills and expertise, but she encourages her team to do the same. 
 
Building great relationships is important to Jennifer. “Listening and collaborating are the keys to success, while remaining responsive and transparent helps us grow great communities for our residents and owners.”
 
Jennifer is a licensed condominium manager through the Real Estate Council of Alberta. 
 

As Regional Director, licensed condominium manager and broker, Cassie oversees a team of dedicated community managers. She consistently demonstrates her commitment to nurturing strong relationships with her team, and the clients they diligently serve.

Cassie is an integral member of the FirstService Residential team, and since 2013 has brought a wealth of experience along with a distinct perspective on condominium management to the organization. Thanks to her background as a condominium manager and prior condo board member, Cassie contributes valuable insights on the nuances of condominium management.  

With a proven track record excelling in service delivery for more than 10 years, Cassie's expertise lies in supporting seamless operations, building trusting, transparent relationships, and ensuring compliance and standardization within the organization.

“It’s tough to choose one value that resonates the most with me, however being genuinely helpful speaks volumes to me. I place great importance on supporting my team so they can do their job in any way I can.”
 

As Director, Investment Properties, Phoenix Giffuni oversees daily operations and building management for the multi-family and investor client services departments. Working closely with her team, Phoenix ensures excellent customer service to residents and clients, while creating a cohesive team atmosphere.  

Specializing in rejuvenating underperforming property portfolios, Phoenix says, “Aim high challenges me daily to get outside my comfort zone and never settle, we can always do better.”

Phoenix has worked in small and large companies including not-for-profit, managing various building types and portfolios. Holding her Accredited Residential Manager (ARM®) designation along with her property management real estate associate license, Phoenix was previously area manager with one of Canada’s largest owner/operator property management groups.

With over 19 years’ experience in multi-family housing, Phoenix joined FirstService Residential in 2019, and worked with the leadership team to launch Alberta market’s multi-family platform in 2020.
 

As Director of Operations, Canada, Lielin oversees internal departments in our Canadian offices, including teams in rental and strata (condo) administration, resident support services, office management, meeting facilitation, and oversees the rollout of large projects and initiatives.
 
Lielin began his career with FirstService Residential in 2014, starting in the property services division in Vancouver, and continues creating great value by ensuring high quality services and products are available to clients. He is an asset to our organization, providing maximum efficiency and productivity.
 
He understands the need for organizations to adapt to new technology and change if they’re going to run at maximum efficiency. Lielin continually raises the bar in best-in-class operating procedures, while keeping up with an ever-changing environment.
 
While Lielin is an example of all our values, Own It resonates most with him. “This value resonates the most with me as there is great sense of accomplishment when you own something right to the very end, or coach someone through this journey on their own. Owning situations, whether simplistic or challenging, allows people to learn and grow, making them the best they can be.”
 
Lielin is licensed in strata (condo) management and rental management in British Columbia.
 
Outside of work Lielin enjoys the beautiful outdoors; fishing, camping, hunting, and exploring his home province of British Columbia.
 

As Business Development Director, Trevor leads the continued growth and strategy for FirstService Residential in Alberta. Prior to joining FirstService Residential Trevor worked in the recruitment industry partnering with property management firms across the condominium, rental, and commercial industry sectors.
 
Trevor brings many strengths to his role, including active listening, and two-communication. “To meet client needs it’s important I listen and understand them so I can recommend the right course of action.” Whether a potential or existing client, Trevor is attentive, focusing on them, and their specific business needs.
 

Trevor is passionate about real estate, and while he worked in a recruitment capacity in the industry, he pivoted to business development for a more direct role in the sector. Always looking to improve, Trevor’s years in competitive sports instilled this attitude at a young age.
 
“I’m always striving to improve and find better ways to do things. We can all improve when we actively try to.”  
 
When he's not at work, you’ll find Trevor spending his time playing and coaching basketball.  

With more than 12 years experience as an HR Manager in the dynamic hospitality industry, Caryanne has cultivated a strong foundation in various areas including employee relations, strategic workforce management, training and development, and exceptional customer service. 
 
She has successfully implemented many human resources policies and programs enhancing employee satisfaction and retention and resulting in positive, productive workplaces.
 
Thanks to her hospitality background, Caryanne has a deep understanding of unique challenges and opportunities that come with managing a diverse team in a fast-paced environment.
 
“Building great relationships is high priority for me because real happiness comes from the relationships we build,” says Caryanne. She creates a welcoming and inclusive atmosphere, while fostering a culture of excellence and customer service.
 
Caryanne enjoys walking with her dog, diving into a new home renovation project, or spending time with her family. 
 

As director of energy management for FirstService Energy’s North region including Alberta, British Columbia, Ontario, Illinois, Minnesota, and Missouri, Rob works with our clients to identify and develop a cost-effective strategy tailored to their unique needs and energy goals. Some of the projects Rob helps facilitate include LED lighting, controls, EV charging, energy auditing, and electricity price optimization. 

Joining FirstService Energy, Rob brings 15 years of energy management experience working directly with multi-unit residential owners.  Rob is an engineer, holds a master’s in business, and is a Certified Energy Manager.