We want to hear from You! At FirstService Residential Alberta, we invite your questions, comments, compliments and even your complaints so that we can assist you and continually improve our service. Please contact us using the information below. If you are a resident at one of our managed communities, please call our 24/7 Customer Care Centre any time.
24/7 Customer Care Centre: 1-855-266-3601
BUSINESS HOURS
Monday to Friday, 8:00 am to 4:30 pm
MAIN OFFICE
840 7th Ave S.W., Suite 1100
Calgary, Alberta T2P 3G2
EDMONTON OFFICE
Webber Centre
5555 Calgary Trail, Suite 1301
Edmonton, AB T6H 5P9
CONTACT US
Customer Care Centre: 1-855-266-3601
Fax: 403-299-1813
Our business hours are Monday to Friday, 8 a.m. to 4:30 p.m. The office is closed outside these hours, on weekends and statutory holidays.
What is an emergency?
If you have a fire, medical or police emergency call 9-1-1
Call FirstService Residential for these emergencies:
● Water loss
● Flood, leaking pipes, roof leak, sewer back up
● No heat
● Elevator not working
● Parkade door not functioning
● Building security compromised (e.g. an entrance/exit door won't lock)
● Power failure
- ○ In Calgary, call Enmax first at (403) 514-6100
- ○ In Canmore. call Fortis first at 310-9473
- ○ In Edmonton, call Epcor at 780-412-4500
● No water
- ○ In Calgary, call City Waterworks first at 3-1-1
- ○ In Canmore, call Epcor first at (403) 609-6400
- ○ In Edmonton, call Epcor at 780-412-6800
What is a non-emergency situation?
The following situations are not emergencies and should be dealt with during regular business hours:
● Objects dropped down elevator shaft
● Parking passes needed
● Lost keys or fobs
● Moving in or out
● Intercom changes
● Intercom not working
● Garbage not picked up
● Vehicle ticketed
● Vehicle towed (call local bylaw enforcement agency)
● Barking dog (call local bylaw enforcement agency)
● Administrative requests
Call police at your local non-emergency number:
● If you have problems with noisy or unruly residents or visitors
● If your vehicle is broken into or vandalized