FirstService Residential’s Local Service Structure and Expertise How Your Community Benefits
That is why FirstService Residential has structured the delivery of our exclusive services and value-added resources so your community manager and fellow board members can easily take advantage of them. After all, they are some of the reasons you selected FirstService Residential as your community management partner.
Our Local Team is Structured Around You
The FirstService Residential service delivery model is built on the belief that the best way to support the communities we manage is with a strong local presence and a deep understanding of the local market. That’s why we surround your community manager with an experienced and knowledgeable team of empowered professionals who are knowledgeable about your market.
These executive-level leaders know your neighbourhood and its culture, have relationships with the best local vendors and are well-versed on the local laws which impact your corporation. Together, these strengths enable them to partner with your community manager and board to impact your property values, enhance the lifestyle of your residents and successfully handle the challenges that arise which are unique to your part of the country.
Each property manager is supported by a team comprised of:
- Regional director
- Community Support Services division
- Property Accountant
- Accounts Receivable Associate
- Insurance Coordinator
- Connect™ Coordinator (a proprietary internal information management system)
The Best of Both Worlds
A tangible benefit to working with a North American wide company with a local service delivery structure is that your local team has the backing of 19,000 associates and 8,500 communities across Canada and the US that bring even more knowledge to the table. This means if your corporation requires specific expertise that your local team doesn’t have, your local team can quickly find insights from experts and thought leaders across North America with decades of experience.
Lauren Larre, Regional Director at FirstService Residential – Alberta, captures the corporate structure this way: “When boards work with us, they enjoy the small company feel, but benefit from a big company’s expertise. We have all the resources they need right there where they are, but we also have this expansive breadth of services that no one else can offer. Ultimately, you’re getting the best of both worlds.”
Put another way, we are uniquely able to offer our communities proven, effective solutions because we’ve seen it all. So as issues arise, local teams can tap into the best practices that have been shared by their counterparts across the organization to tackle problems head-on and solve them.
Here’s a good example of this: