Our After-Hours Emergency Number Is:

 
1-855-266-3602
 
If you have an emergency during business hours*, call your community manager or our reception desk at (403) 299-1810.
 
*Our business hours are Monday to Friday, 8:00 a.m. to 4:30 p.m.
The office is closed outside these hours, on weekends and Statutory Holidays

What is an Emergency?

 
If you have a Fire, Medical or Police Emergency call 9-1-1
 
Call FirstService Residential for these emergencies:

• Water loss
• Flood, leaking pipes, roof leak, sewer back up
• No heat
• Elevator not working
• Parkade door not functioning
• Building security compromised (e.g. an entrance/exit door won't lock)
• Power failure
  • In Calgary call Enmax first at (403) 514-6100
  • In Canmore call Fortis first at 310-9473
  • In Edmonton call Epcor at 780-412-4500
  • In Fort McMurray call Atco Electric first at 1-800-668-2248
• No water
  • In Calgary call City Waterworks first at 3-1-1
  • In Canmore call Epcor first at (403) 609-6400
  • In Edmonton call Epcor at 780-412-6800
  • In Fort McMurray call Regional Municipality of Wood Buffalo first at (780) 799-5823

Non-Emergency Situations

 
The following situations are not emergencies and should be dealt with during regular business hours:

• Objects dropped down elevator shaft
• Parking passes needed
• Lost keys or fobs
• Moving in or out
• Intercom changes
• Intercom not working
• Garbage not picked up
• Vehicle ticketed
• Vehicle towed (call local Bylaw enforcement agency)
• Barking dog (call local Bylaw enforcement agency)
• Administrative requests

 Call Police at your local non-emergency number:

• If you have problems with noisy or unruly residents or visitors
• If your vehicle is broken into or vandalized