Episode 46: Making data driven decisions: The power of BENCHMARK
In this episode, CEO David Diestel discusses the groundbreaking Benchmark report from FirstService Residential. Packed with critical financial data for high-rise communities, this report is essential for budget-savvy boards. From maintenance fees to reserve funds, this guide supports boards to confidently back their budgetary decisions with data.
Get the Guides:
3 Keys to Decision Making for Strata CouncilsMaintenance Planner Checklist
8 Steps for Going out to Bid
About the Guests
David Diestel
CEO, FirstService Residential
David Diestel is the chief executive officer of FirstService Residential. As CEO, he guides FirstService Residential’s associates to drive the overall success and growth of the company’s client portfolio in markets throughout North America.
David’s mission is to build upon the culture of excellence, dedicated people, and the common goal to make a difference for those who have entrusted their communities to FirstService Residential’s care. During his almost two decades with the FirstService Residential family, David was instrumental in building the foundation of the FirstService Residential brand and how we operate today including, associate and client experience programs, strategic planning as well as leading operations teams that deliver service excellence across the organization.
About the Hosts:
Brent Anderson
Business Development Director, FirstService Residential British Columbia
As Business Development Director, Brent is responsible for the continued growth and strategy of FirstService Residential’s Market throughout British Columbia.
Brent’s professional career in sales began selling souvenirs at Canucks games back at the PNE Coliseum. For the past 15 years, has been closely working with strata managers as a salesperson for various trades, including painting, high-rise window cleaning, and HVAC services.
The sales world is full of cookie-cutter reps who lead with their ego and put their needs ahead of the customers. Not Brent; he is passionate about the needs and goals of his clients and specializes in bringing them peace of mind.
Brent lives in South Surrey with his wife and their Jack Russell Terrier. He is an avid hiker and budding kayak enthusiast.
James Milne
Business Development Director, FirstService Residential British Columbia
As Business Development Director, James is responsible for the continued growth and strategy of FirstService Residential’s Market throughout British Columbia.
James takes a consultative approach to his role, recognizing that having the right fit between a community and its management is crucial to long-term success. Prior to joining FirstService, James worked in luxury hotel management and business-to-business sales.
James has more than 20 years of experience in customer-facing roles and a true passion for customer service. He is a licensed strata manager and has a degree in Business Management.
When not working, James is also an avid mountain biker and serves as the President of one of BC’s largest non-profit mountain bike clubs.
About Stratagize Podcast
Over 1.5 million people live in strata housing in the Province of British Columbia.
Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another.
🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians.
Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it!
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