FirstService Residential Celebrates Four Years of Offering Integrated Property Management Services
What started as a small portfolio of cleaning contracts with 40 associates has grown to more than 600 associates serving over 70 condominium communities throughout the Greater Toronto area according to Todd Cooper, president of FirstService Residential. “Four years ago we saw a tremendous opportunity to provide greater value to our customers by enhancing traditional property management services with front desk security and housekeeping. Now we provide a single source solution for condominium corporations by eliminating the need for them to deal with multiple vendors.”
The model provides Condominium corporations with greater efficiencies and better service. Quality assurance is sustained by associates who participate in ongoing training through the FirstService Residential Centre of Service Excellence focused on delivering professional and highly personalized experiences for residents.
“Our success is largely due to the dedication of our associates who are committed to a culture focused on making a difference, every day, for each resident,” said FirstService Residential’s Vice President of Property Services Eric Gattoni. “We take great pride in that many of our property services associates have progressed through the company into Area Manager and Property Manager positions. The fact that we have above average associate retention in the industry means that our condominium communities are managed by highly experienced and committed teams.”
About FirstService Residential
FirstService Residential is North America's largest manager of residential communities and the preferred partner of HOAs, community associations and strata corporations in the U.S. and Canada. FirstService Residential's managed communities include low-, mid- and high-rise
condominiums and cooperatives, single-family homes, master-planned, lifestyle and active adult communities, and rental and commercial properties.
With an unmatched combination of deep industry experience, local market expertise and personalized attention, FirstService Residential delivers proven solutions and exceptional service that add value, enhance lifestyles and make a difference, every day, for every resident and community it manages. FirstService Residential is a subsidiary of FirstService Corporation, a North American leader in the property services sector. For more information, visit www.fsresidential.com.