The Centre of Service Excellence
At FirstService Residential Ontario we are committed to the education and training of all our associates – our leadership team, property managers and all our support staff. Our aim is to give them the knowledge, tools and expertise to live our Vision: “Deliver exceptional service and solutions that enhance the value of every property and the lifestyle of every resident in the communities we manage”.
We offer a variety of courses under the broad headings of:
Our training sessions take different forms:
Lunch and Learn presentations – learning from the expertise of the many professionals who form the team that advises condominium boards and management including lawyers, engineers, auditors, and insurance brokers
In-house led presentations by members of our leadership team who have expertise in condominium law and administration, and finance
Orientation courses for new associates introducing them to the structure, policies, technology and benefits of FirstService Residential as well as mandatory provincial training
New Development Training courses introducing associates to managing a building when it is still in its construction phase right through to when the building registers and becomes a condominium corporation
We offer a comprehensive Property Management 101 training program to our associates who are on the career path to becoming a property manager. Candidates are chosen from associates who are assistant property managers, site administrators, junior property managers and front desk and housekeeping supervisors. The program runs for three semesters over a nine-month period. Candidates who successfully complete the program will have to skills and expertise to confidently manage a highrise condominium corporation.