Industry-Leading Training for Board Members and Associates
Educated teams are the foundation of our success at FirstService Residential North Carolina. We are committed to advancing the knowledge, skills and professionalism of our property managers, support teams and Board members to help them perform their duties to the very best of their abilities.
Highly Trained Professionals Deliver Stellar Client Service
We recruit only quality professionals with outstanding integrity and customer service skills to join the FirstService Residential North Carolina team – and once hired, we provide them with state-of-the-art property management training and education to enhance their professional development. This win-win approach continues to develop leaders who consistently exceed client expectations and deliver the highest levels of service at every opportunity.
To further advance the knowledge and skills of our property managers, we developed PM 101, a focused 35-course training course. This proprietary, well-rounded Manager Development Program provides targeted education in all aspects of association management through a specialized curriculum comprised of four key components – Physical, Fiscal, Governance and Communication. You can be sure that this program provides the most up-to-date knowledge available in the industry – exactly what your property manager needs to lead and deliver outstanding service to your community.
In addition, we appreciate and respect the personal time your Board members have committed to performing their association responsibilities, so we support them with training opportunities in a variety of financial, legal and management and legislative topics. This helps them effectively fulfill their roles and make the most of their volunteer time.