Charlotte, N.C. (May 7, 2020) – FirstService Residential, the leading residential property management company in North America, announced that Ana Smith, community manager, has received her Professional Community Association Manager (PCAM®) designation issued by the Community Associations Institute (CAI). The PCAM certification is the highest professional recognition available nationwide to managers who specialize in community association management. Managers who have achieved this designation know how to preserve the character of the community, protect property values, meet a board’s expectations and build a true sense of community.

“We’re thrilled that Ana has achieved this level in her career,” said Michael Mendillo president, FirstService Residential. “She continues to be an asset to FirstService Residential, going above and beyond every day for our association clients.”

Smith has been with FirstService Residential for over 10 years and has held many roles as she has worked her way up within the organization. She brings a strong operational background coupled with powerful leadership and mentoring skills to her role.

“I’ve personally worked with Ana for over a decade and she continues to be a wonderful addition to our team and a strong contributor. Her attainment of this certification simply validates the hard work and results she brings to the organization,” said Dennis Abbott, president, Carolinas, FirstService Residential. “It better positions FirstService Residential and Ana to understand the unique needs of the communities we serve.”

"Getting my PCAM certification was possible because of the leadership team at FirstService Residential. They faithfully encouraged and inspired me to go above and beyond what I thought was possible,” said Smith. “I continue to be proud to work for a company that supports personal growth and learning.” 

CAI is an international membership organization dedicated to building better communities. With over 40,000 members, CAI has 64 chapters worldwide. CAI provides information, education and resources to the homeowner volunteers who govern communities and the professionals that support them. CAI members include association board members and other homeowner leaders, community managers, association management firms and other professionals who provide products and services to associations.
About FirstService Residential
FirstService Residential is North America’s property management leader, partnering with more than 8,500 communities across the U.S. and Canada. HOAs, community and condominium associations rely on our extensive experience, resources and local expertise to enhance their property values and their residents’ lifestyles. Dedicated to making a difference, every day, we go above and beyond to deliver exceptional service.
FirstService Residential is a subsidiary of FirstService Corporation (FSV), a North American leader in the property services sector. Visit 
May 07, 2020