New York, NY May 21, 2026 – FirstService Residential, New York’s leading residential property management company, announces promotions of two key leaders. Stephanie Cardello steps into the role of Senior Vice President of Operations while Paul Vella steps into the role of Vice President of Financial Management. These appointments reflect the company’s ongoing commitment to operational excellence, financial stewardship, and delivering the highest standard of service to its portfolio of managed properties.
Cardello, who joined FirstService Residential in 2010, has been a driving force behind some of the company’s most mission‑critical operational and compliance functions. Previously serving as Vice President of Compliance, she led the development of internal education programs, strengthened the company’s transitions processes, and played a pivotal role in implementing automation and vendor‑certification initiatives that enhanced accuracy, safety, and cost‑efficiency for clients.
Her leadership has helped boards, building owners, and property managers navigate complex local law requirements involving inspections, safety notices, façade rules, elevator and MEP systems, and other regulatory mandates. Her innovative work has significantly improved compliance outcomes across the FirstService portfolio.
In her new role as Senior Vice President of Operations, Cardello will oversee the operational performance of FirstService Residential’s New York teams, ensuring consistent service delivery, process optimization, and enhanced resident experiences across the company’s diverse client base.
Vella, who has served in various leadership capacities within FirstService’s finance division, has been instrumental in strengthening the company’s financial management systems, improving reporting transparency, and collaborating with board members to craft financial strategies aligned with each building’s operational needs and long‑term investments. His experience will be essential in guiding buildings through increasingly complex financial landscapes within New York City’s residential market.
Kotler says,
Leveraging unique expertise and scale, FirstService serves its clients with proven solutions and a service-first philosophy. Residents can count on 24/7 customer care and tailored lifestyle programming, amenity activation, and technology for their community’s specific needs. Market-leading programs with FirstService Financial, FirstService Energy, and special districts teams deliver additional levels of support.
Boards and developers select FirstService Residential to realize their vision and drive positive change for residents in the communities in their trusted care.
FirstService Residential is a subsidiary of FirstService Corporation (NASDAQ and TSX: FSV), a North American leader in providing essential property services to a wide range of residential and commercial clients.
Cardello, who joined FirstService Residential in 2010, has been a driving force behind some of the company’s most mission‑critical operational and compliance functions. Previously serving as Vice President of Compliance, she led the development of internal education programs, strengthened the company’s transitions processes, and played a pivotal role in implementing automation and vendor‑certification initiatives that enhanced accuracy, safety, and cost‑efficiency for clients.
Her leadership has helped boards, building owners, and property managers navigate complex local law requirements involving inspections, safety notices, façade rules, elevator and MEP systems, and other regulatory mandates. Her innovative work has significantly improved compliance outcomes across the FirstService portfolio.
In her new role as Senior Vice President of Operations, Cardello will oversee the operational performance of FirstService Residential’s New York teams, ensuring consistent service delivery, process optimization, and enhanced resident experiences across the company’s diverse client base.
"Stephanie has consistently demonstrated exceptional operational insight, unwavering diligence, and the ability to inspire confidence among our clients and teams. Her leadership will continue to elevate the quality and effectiveness of our operations citywide."Vella, in his elevated role, will oversee core financial operations and support services for the firm’s New York portfolio, including budgeting, financial reporting, cash‑flow analysis, and long‑term financial planning for client properties.
Marc Kotler, President of FirstService Residential New York
Vella, who has served in various leadership capacities within FirstService’s finance division, has been instrumental in strengthening the company’s financial management systems, improving reporting transparency, and collaborating with board members to craft financial strategies aligned with each building’s operational needs and long‑term investments. His experience will be essential in guiding buildings through increasingly complex financial landscapes within New York City’s residential market.
Kotler says,
"Paul’s consistent dedication to accuracy, accountability, and forward‑looking financial strategy makes him exceptionally well‑suited for this expanded leadership role. His expertise will continue to enhance the financial health and stability of the properties we manage."Together, Cardello and Vella bring decades of combined experience in compliance, operations, and financial management. Their promotions strengthen FirstService Residential New York’s leadership capacity as the company continues to expand its service offerings and integrate new technologies designed to support FirstService’s thriving portfolio.
About FirstService Residential
FirstService Residential is simplifying property management. Its hospitality-minded teams serve residential communities across the United States and Canada. The organization partners with boards, owners, and developers to enhance the value of every property and the life of every resident.Leveraging unique expertise and scale, FirstService serves its clients with proven solutions and a service-first philosophy. Residents can count on 24/7 customer care and tailored lifestyle programming, amenity activation, and technology for their community’s specific needs. Market-leading programs with FirstService Financial, FirstService Energy, and special districts teams deliver additional levels of support.
Boards and developers select FirstService Residential to realize their vision and drive positive change for residents in the communities in their trusted care.
FirstService Residential is a subsidiary of FirstService Corporation (NASDAQ and TSX: FSV), a North American leader in providing essential property services to a wide range of residential and commercial clients.