Leadership

Dan Wurtzel is Chairman of FirstService Residential New York. A 30-year industry veteran, Dan has been a board member of the Realty Advisory Board on Labor Relations (RABLOR) since 2014 and represents building owners as a member of the organization's Labor Negotiations Committee. He holds a Registered in Apartment Management (RAM) credential from the National Associated Builders and Owners (NABO) and was previously a member of NABO’s national board of governors.

Dan is also a licensed real estate salesperson in New York State and a graduate of the University of Maryland’s business school.  
 

David Diestel is the chief executive officer of FirstService Residential. As CEO, he guides FirstService Residential’s associates to drive the overall success and growth of the company’s client portfolio in markets throughout North America.
 
David’s mission is to build upon the culture of excellence, dedicated people, and the common goal to make a difference for those who have entrusted their communities to FirstService Residential’s care. During his almost two decades with the FirstService Residential family, David was instrumental in building the foundation of the FirstService Residential brand and how we operate today including, associate and client experience programs, strategic planning as well as leading operations teams that deliver service excellence across the organization.
 
David, who joined FirstService Residential in 2007, previously served as the company’s Regional President, South, and as Senior Vice President of Operations. Before joining the company, he held the position of Director of Strategy and Operations at parent company FirstService Corporation in Toronto, which he joined in 2002.

David has a bachelor’s degree in engineering from McGill University and an MBA from the Rotman School of Management at the University of Toronto. He earned his certification as a LEED AP (Leadership in Energy and Environmental Design) from the U.S. Green Building Council. He currently lives in South Florida, where he enjoys traveling, running, and spending time with his wife and two teenage sons.

Michael Wolfe is the president of property management and a partner at FirstService Residential New York. In this role, he is responsible for driving best practices that enhance operational efficiency, increase property value for boards and owners and elevate the resident experience.  

Michael is a licensed real estate and insurance broker, a New York State Certified Instructor in Real Estate, chair of the Real Estate Board of New York’s (REBNY) Residential Management Council and a board member of the Realty Advisory Board (RAB) and the Council of New York Cooperatives and Condominiums (CNYC). As a leader and industry expert, he is also a frequent lecturer at REBNY, CNYC and other professional forums and events. 

Michael has been involved with real estate his entire life since he began assisting his father at several multifamily buildings. With his father’s guidance, Michael was taught plumbing, electricity, and masonry – the entire physical envelope and mechanical plant. 

Michael began his third-party property management career at Midboro Management in 1986, which he eventually purchased in 1993 from retiring partner and mentor Robert G. Mahler. In 2021, FirstService Residential partnered with Midboro Management which expanded the New York workforce to more than 400 associates, more than 500 multifamily properties and almost 70,000 units across the five boroughs. 
 

Benjamin Kirschenbaum serves as Vice President and General Counsel of FirstService Residential New York. An attorney with more than 25 years of experience in law, residential management and brokerage, Ben oversees all legal matters related to the company and its subsidiaries, which include FS Project Management and FS Energy.

Ben supervises the Application Processing, Closing, Compliance, Leasing, Regulatory and Insurance departments and coordinates the real estate tax protest process for the company’s managed properties.

Prior to joining the company, Ben served as Head of Management Operations and as General Counsel for both property management and residential brokerage firms. With support from The Real Estate Board of New York (REBNY), he was instrumental in demonstrating the flaws in the federal regulations on lead-based paint as applied to cooperatives and condominiums to the US Department of Housing and Urban Development. Modifications in the regulations made it possible for owners and boards to comply with the federal mandates.

Ben is admitted to practice in both New York and Connecticut and is a licensed real estate broker in both states. He sits on the Residential Management Council of REBNY, serving as chair from 1998 – 2000 and from 2011 to 2014. He is also a member of the Cooperative and Condominium Committee of the Association of the Bar of New York City.

Ben received an undergraduate degree from Brown University and a J.D. from Duke University Law School. An avid golfer, he is Vice President of the Westchester Golf Association Caddie Scholarship Fund and the Westchester Senior Golf Association. 

Oleg Troyakov, Senior Vice President, is responsible for driving revenue enhancement and cost control initiatives for FirstService Residential New York. He is also charged with leading our Corporate Finance and Financial Management teams (client accounting) who provide best-in-class accounting and financial services to our company and the properties we manage.
 
Oleg joined FirstService Residential in 2010 as a Financial Analyst and assumed positions of increasing authority over the years. He most recently served as Vice President of our Financial Management Division, appointed in 2017.

Oleg earned an MBA from the Zicklin School of Business at Baruch College where he majored in finance and investments. He also holds a Bachelor of Science in public accounting from Brooklyn College.
 

Christina Forbes is President of FirstService Residential's Manhattan Condo/Co-op Division. With 20 years of experience in asset and property management, Christina’s forté is evaluating properties and management operations in order to maximize their service levels while maintaining tight control of expenses and projects. She has demonstrated the highest levels of financial, organizational and administrative skills for the properties under her supervision throughout New York City.
 
Christina supervises a team of portfolio property managers who specialize in the management of residential co-ops and condos throughout New York City. She provides exceptional support and supervision of management staff and has assisted her boards on a variety of matters, ranging from everyday requests to special projects.

As a Senior Vice President of the Manhattan Condo/Co-op Division, David has executive oversight of a team that specializes in the management of new and young, luxury condominium and cooperative properties transitioning from sponsor to board control, as well as properties that have recently completed a transition.
 
After joining the company in 2007 as an Assistant Property Manager for The Plaza Condominium, the residential portion of the iconic Plaza Hotel, David went on to manage some of the city’s highest-end properties. His cumulative success in building operations, hospitality coaching for building staff and capital planning earned him a promotion to vice president in 2016.
 
David earned a J.D. from Benjamin N. Cardozo School of Law and an undergraduate degree from Pomona College. He is also a retired member of the New York State Bar Association.
 
Click here to learn more about FirstService Residential's New Development Services.

Mark Pepe is a Senior Vice President of FirstService Residential's Manhattan Condo/Co-op Division. With more than 14 years of experience in asset and property management, Mark has proven himself as a trusted adviser to board members and a respected leader to his building staff. His specialty is evaluating properties and building operations to maximize service levels, while also maintaining tight control of expenses and effective oversight of capital improvement projects.
 
Mark joined FirstService Residential in 2005 and has demonstrated the highest levels of financial, organizational, and administrative skills for his property portfolio. He is well-versed in contract negotiation, efficient on-site management, and construction management, having previously worked for a residential developer in Westchester County.
 
A client-oriented professional, Mark and his team have earned the company’s highest client satisfaction scores and he continues to prove himself as a committed and successful leader of a team of property managers.

Mark earned a Bachelor of Business Administration from Iona College.

Andrew S. Lazarus is a Vice President in FirstService Residential's Manhattan Condo/Co-op Division. In this role, Andrew oversees a team of property managers who specialize in building operations for cooperatives, condominiums, and Mitchell-Lama properties.
 
With nearly three-decades of experience in residential and commercial real estate, Andrew provides exceptional leadership and support to his team and the division. His specialties include property management, operations, project management, financial and asset management, marketing, leasing, and a strong understanding of the complex regulations that govern income-restricted properties, and the city’s Mitchell-Lama program. His work includes collaboration with New York City’s Department of Housing Preservation and Development (HPD), Housing Development Corporation (HDC), and the Department of Housing and Urban Development (HUD).
 
Andrew’s experience in commercial real estate includes property operations, management, leasing, marketing, financial management, construction management, and brokerage services. To date, his commercial leasing transactions, including office and retail space, exceed two million square feet.
 
Andrew started his real estate career at Time Equities, before moving to Insignia/ESG (now CBRE) and Macklowe Properties. He joined Tudor Realty Services Corp. (Tudor) in 2009 and most recently served as Executive Vice President and a member of the leadership team which oversaw day-to-day operations of the company. In 2022, Tudor was acquired by FirstService Residential, where Andrew continues to serve boards, owners, shareholders, and residents across the New York City region.
 
Andrew received a Bachelor of Arts from Syracuse University. He is a licensed real estate broker in the State of New York and holds the Registered in Apartment Management (RAM) designation. He is also a member of The Real Estate Board of New York and the Young Men’s/Women’s Real Estate Association of New York, where he formerly served on its Board of Governors.

Vito Mangini is a Vice President in FirstService Residential’s Manhattan Condo/Co-op Division. In this role, Vito oversees a team of dedicated property managers who specialize in building operations for cooperatives and condominiums in the New York region.
 
With nearly three decades of experience in residential property management, Vito provides exceptional leadership and support to his team and the division. He also has extensive experience managing complex, multi-phase capital improvement projects from concept to completion through a myriad of local law and compliance requirements. This includes facade restoration projects, roof replacements, elevator modernization projects, HVAC and boiler replacements, and lobby renovations among other major projects.
 
Vito’s dual experience managing day-to-day building operations and complex construction projects affords him the insight to negotiate vendor contracts on behalf of his clients, reduce project costs, predict and mitigate project delays, minimize resident disruption, and maximize returns on investment.
  
Vito received a Bachelor of Science in Business Management from St. Francis College and joined Tudor Realty Services in 1994. Under the mentorship of Tudor’s founding partners, he excelled in his role as Property Manager, eventually rising to the position of Senior Vice President. In 2022, Tudor was acquired by FirstService Residential, where Vito continues to serve boards, owners, shareholders, and residents across the New York region.

Sal Schiano, a Certified Property Manager (CPM) and Vice President at FirstService Residential New York, brings a high level of commitment and 25-plus years of experience to his portfolio of high-end luxury cooperatives and condominiums in Manhattan.
 
Sal’s expertise in navigating the three main management disciplines – financial, operations and administration – and his ability to successfully manage capital projects, are an asset to the company and its clients. Importantly, he's earned respect from his boards and demonstrates the confidence and integrity required to be an effective leader.
 
Sal was a Management Executive with Goodstein Management for 12 years prior to the company’s merger with FirstService Residential in 2010. In this position he was responsible for the physical, financial and day-to-day management of a residential property portfolio.
 
For the 17 years prior, Sal was a Senior Vice President at Helmsley-Spear/Parkchester Management where he was a key player on a team that managed 171 apartment buildings with over 12,000 units, 50,000 residents, 150 retail stores, five parking garages and annual business volume of approximately $100 million.
 
Sal is a New York State certified real estate instructor, a licensed real estate broker and is a past recipient of the Realtor of the Year award from the Bronx Board of Realtors. He holds a bachelor’s degree in accounting and business from St. Frances College.

Aubrey Phillibert, Vice President at FirstService Residential, is a seasoned real estate professional with over 15 years experience in residential management. Aubrey has built a reputation for focusing on the double bottom line, implementing measures that reduce expenses and increase property values, reducing the building’s environmental impact and improving resident quality of life.

Aubrey began his career with FirstService Residential in 2007 as an assistant property manager; today, his team includes 14 managers and over 25 properties with more than 2,700 units.

Having overseen a variety of capital improvement projects, such as energy efficiency initiatives, facade repair programs, and elevator modernizations, Aubrey has developed the specialized skill of prioritizing capital improvement projects while  leveraging available NYSERDA incentive programs that maximize ROI.

Aubrey is a Licensed Real Estate Agent, Registered Apartment Manager (RAM®) and LEED® certified. Phillibert is a National Science Foundation Scholar for advanced studies in economics; he holds a degree in economics from the University of Massachusetts, Amherst College and completed postgraduate studies in economics at Duke University. Phillibert is a proud husband and father of three young children. He enjoys winter sports, hiking and family road trips.
 

David Von Hollweg is a Vice President of FirstService Residential’s Manhattan Condo/Co-op Division. In this role, he has executive oversight of a multifamily portfolio comprising more than 4,000 units and a diverse team of senior and assistant property managers. With a career spanning more than a decade, David’s collective management experience includes both multifamily and commercial properties across all five boroughs.
 
He first entered the real estate sector in 2005 as a commercial property manager and quickly transitioned to residential management. This includes multifamily rental buildings, luxury condominiums and cooperatives, rent stabilized and affordable housing properties, and condops.
 
To date, David has overseen the launch and completion of capital projects with a cumulative value exceeding $40 million. He has also played an instrumental role supporting sponsors, new residents and developers during the opening phases of 15 Central Park West and 56 Leonard Street among other iconic, ultra-luxury buildings in New York City.
 
David holds a Bachelor of Arts in Philosophy from Vassar College. 

With more than 25 years of experience managing multifamily properties, Mary is recognized as an industry expert and a dedicated division leader. As Vice President, she oversees a diverse team of property management professionals and a portfolio comprising more than 1,200 condominium and cooperative apartments.
 
From financial management and building operations, to project management, procurement, staff training and development, Mary has established herself as a subject matter expert. Recognizing her unique experience, FirstService Residential appointed her to lead the development of an extensive operations manual for the company’s property management divisions. The all-encompassing guide illustrates the fundamentals of successful property management and offers a roadmap to providing exceptional service and solutions.
 
Mary joined FirstService Residential in 2005 and takes pride in the strong relationships she has built with board members, residents and staff alike by communicating in a timely, effective and professional manner.

Jennifer Santaniello is a Vice President in FirstService Residential’s Manhattan Condo/Co-op Division. With more than two decades of experience in property management and overseeing complex multifamily building operations, she demonstrates exceptional team leadership, business development and communication skills across her entire portfolio.
 
Prior to joining FirstService Residential, Jennifer oversaw a portfolio of high-end townhomes located in an amenity-rich condominium community. With an annual operating budget exceeding $1M, her responsibilities included maximizing absorption, delivering a complex annual budget and individualized financial reports for owners, managing capital improvement projects, staff payroll and general accounting procedures.
 
Today, Jennifer’s expanded responsibilities include a portfolio of more than 1,000 units and a dedicated team of property managers. Her executive oversight includes the coordination of efficiency upgrades and retrofits for local law compliance, contract negotiations, vetting contractors and vendors following bid submission, and building staff training programs to ensure the highest level of service at each property.

Edward Ermler is a Managing Director for FirstService Residential’s Manhattan Condo/Co-op Division. With more than three decades of experience in information technology and electrical engineering, and two decades as board president of a Queens cooperative, he is an invaluable asset to his team of managers, as well as the buildings he serves as managing director.
 
Edward was the recipient of a 2021 SiteCompli Checkmark Award, which is bestowed upon outstanding individuals who set a high bar in regard to industry standards and best practices.
 
From daily operations to long-term capital planning, Edward has extensive knowledge managing building facilities, preventative maintenance and devising informed strategies that protect and enhance property values. His technical experience affords him distinct expertise when managing complex capital improvement projects, negotiating vendor contracts, identifying value-add solutions, and improving the productivity of building contractors and staff. His most recent capital projects include an extensive roof replacement, energy efficiency upgrades, a garage reconstruction and a building-wide elevator enhancement project.
 
Using his insight as a board president, Edward is adept at training his team of property managers to have tough conversations with the boards they serve – especially when it comes to high-priced remediation projects.
 
Edward completed a Bachelor of Science in Electronic Technology at Island Technical in New York. As a long-time professor, he also holds a Vocational and Technical Educators License from the State University of New York.

Virginia Manning is a Managing Director in FirstService Residential’s Manhattan Condo/Co-op Division. With more than two decades of experience managing ground-up residential and mixed-use properties, Virginia specializes in establishing efficient condominium and cooperative operations, financial management, and compliance with New York City’s multifamily housing regulations and local laws.  

Virginia’s extensive experience managing condos and co-ops also includes budgetary review, implementing training and procedures to increase staff productivity, contract negotiations, establishing and monitoring house policies and procedures, procurement, and inventory control. Since joining the company in 2012, she has overseen numerous capital improvement projects including roof replacements, elevator modernizations, waterproofing, hallway and window renovations, and facade restoration. 

Virginia’s success in property management lies in her excellent customer service and organizational skills, as well as her pride in building strong relationships with board members, residents, and her team of dedicated property managers. 

Before joining FirstService, Virginia worked with some of the most successful management companies in New York City and attended Hunter College where she earned a Bachelor of Arts in Urban Planning with a minor in Sociology and Anthropology.

Keith Werny is President of FirstService Residential New York’s CityLine Division, which comprises the company’s portfolio of conventional housing managed in Brooklyn, Queens, the Bronx and Long Island. Keith adds value by working with his team of property managers and boards to implement ways for properties to generate income and reduce expenses while increasing property values and resident satisfaction.
 
Keith began his career in 1997 as an Associate Property Manager and quickly moved through the ranks as a Property Manager, Vice President, Senior Vice President, and ultimately, President of the CityLine Division – which includes over 150 properties with more than 20,000 residential units and over 70 associates.
 
Keith’s specialty is managing or supervising management of large residential properties ranging from 300 to 1,200 units, and using his team building skills to motivate his staff and building personnel. His leadership skills have been instrumental in the successful turn-around of numerous properties – from improving staff performance, resident and board relations, to organizing multi-million dollar renovation and repair projects. Keith has also implemented and leads associate manager’s meetings, where new managers are trained in company best practices and financials.
 
Keith is a Registered Apartment Manager (RAM) and was named “RAM of the Year” by the Associated Builders and Owners of Greater New York (ABO). He is a Licensed Real Estate Salesperson and a past recipient of Habitat magazine’s “Management Achievement Gold Award.” He holds a degree in psychology and management from Dowling College, where he is an associate trustee. Keith enjoys golf and coaching his daughters’ basketball and soccer teams.

Randy Starr Sulzer is a Vice President in the CityLine Division of FirstService Residential New York responsible for overseeing a team of property managers. She is an industry veteran with over 21 years of experience in residential management specializing in cooperatives and condominiums.
 
Prior to joining the company, Randy was a co-founder of Live Right Management, a successful, Brooklyn-based residential property management company for 16 years. The company merged with FirstService Residential in 2011.
 
Randy has experience overseeing properties ranging in size from 30 to 700 units and has extensive expertise with many capital improvement projects. She believes that the keys to good management are strong communication skills and the development of client relationships.
 
Randy is a Licensed Real Estate Salesperson and earned a BA in economics from CUNY Brooklyn College.

Farik Badalov is a vice president in FirstService Residential’s CityLine Division, which comprises the company’s portfolio of conventional housing managed in Brooklyn, Queens, The Bronx and Long Island. In this role, Farik oversees a dedicated team of property managers who are responsible for the management of more than 4,000 residential units across 28 multifamily buildings.
 
Farik joined FirstService Residential in 2004 as an Assistant Property Manager at Seward Park Housing Cooperative in Brooklyn. He rose steadily up the management ranks to positions of increasing responsibility, serving most recently as a Managing Director in the CityLine Division.
 
Farik was among the first associates to participate in the company’s Emerging Leaders Program, a rigorous program for select management professionals who demonstrate strong leadership potential. Aligned with one of the company’s core values to “Aim High,” the program is designed to foster professional development by increasing participants’ effectiveness as leaders in their current roles, strengthening their ability to contribute to organizational priorities and preparing them for tomorrow’s leadership.
 
Farik’s commitment to service, goal-oriented nature, and strong communication and organizational skills benefit both his management team and the board members and residents he serves.

Jennifer Ogman is a vice president of the FirstService Residential’s CityLine Division, a group that specializes in managing properties in boroughs outside Manhattan. As a vice president, Jennifer has executive oversight of a team of property managers responsible for managing more than 20 condominiums, cooperatives, and multifamily complexes comprising roughly 4,300 units. She also plays an integral role in the division’s growth, tapping into her customer service skills and extensive experience managing outer borough properties and large mixed-use sites.
 
Jennifer began her career in hospitality before joining FirstService Residential in 1996 as a property manager in the company’s Brooklyn office. Drawing upon her experience, she has enriched her team with core principles in customer service and has excelled at earning the trust of the condo and co-op boards in her portfolio.
 
As a result, Jennifer’s team consistently maintains a nearly 100% client retention rate, illustrating a motivation to exceed client expectations and deliver the highest level of customer service to shareholders and unit owners.

Stephen LaBarbara is a Managing Director of FirstService Residential’s CityLine Property Management Division, a segment of the company dedicated to providing full-service property management services to condominium and cooperative properties, and professional consulting services to self-managed properties, in Brooklyn, Queens, The Bronx, Long Island and Westchester.
 
As a Managing Director, Stephen oversees a team of dedicated property managers who are responsible for the management of more than 4,000 residential apartment units across Brooklyn and Queens.
 
With nearly two decades of industry experience, Stephen works closely with his boards on contractor negotiations, account reconciliation, managing capital improvement projects, local law compliance, and optimizing daily operations. He is recognized by clients and his peers for his highly communicative management approach, superior organizational skills and an ability to develop industry relationships that benefit the board members and residents he serves.
 
Stephen is a lifelong Brooklyn resident and obtained a degree in liberal arts from Kingsborough Community College.

Marc Kotler is President of the New Development Group at FirstService Residential New York, a division that specializes in developer consulting and management of new and young properties. Over the last decade, he has successfully built the division into an industry leader by providing developers with services that are essential to successfully opening new properties – either from the ground up or via conversion. His team has advised on opening 100 luxury condominiums and mixed-use residential properties throughout Manhattan, Brooklyn and Queens. 

Marc has extensive experience working with young condominiums and the challenges associated with seamlessly transitioning from sponsor to resident control. He has assembled a team that specializes in the issues related to opening and operating new luxury buildings.
                                    
Marc’s managerial and financial acumen, superior consulting services, and systematic approach to development has enabled him to work on some of the most complex, multi-purpose, luxury development projects in Manhattan, including New York by Gehry at 8 Spruce Street, The Plaza Residences, 20 Pine The Collection, One Morton Square, Greenwich Club Residences, The Downtown Club Condominium, and One Lincoln Square.
 
Prior to joining FirstService Residential in 2003, Kotler was the Director of Management of a mid-size property management firm in Manhattan. He has spent more than two decades as a real estate professional specializing in luxury high rise property management, new development construction, project management and asset management.
 
Marc is a graduate of Clark University and a Licensed Real Estate Broker. A long time Westchester County resident, he has volunteered his time as a coach for a children’s soccer league and has served as league president for the past six years. He is also passionate about skiing and golf.

Click here to learn more about FirstService Residential's New Development Services.

Jeff Poirot is Vice President of FirstService Residential's  New Development Consulting and Property Management Division. With more than 20 years of experience in luxury property management, sales and owner relations, Jeff is instrumental in the execution of effective strategies that increase property value, client satisfaction and the resident experience.

As vice president, Jeff uses his leadership, strategic planning and analytical expertise to establish efficient property operations in complex, mixed-use residential buildings that include luxury hotel and retail components. He currently oversees the property management teams at some of the most prestigious properties in FirstService Residential’s New Development Group portfolio including Baccarat Residences, The Beekman Hotel and Residences, The Plaza Hotel and Residences, 53 West 53^rd Street, and 432 Park Avenue.

Jeff has also provided pre-development consulting services for One Wall Street, the largest office-to-condominium conversion in New York City history, which includes more than 500 condominium units and 170,000 square feet of retail space. His past consulting projects include the condominium conversion of The Parker Hotel and the rebirth of the Waldorf Astoria, a project that will include 380 condominium units, a hotel and high-end retail space.

His previous experience includes senior executive and sales positions at several of New York City’s most luxurious hotel residences, including AKA Central Park, The Sofitel, The New York Palace Hotel and The Plaza Hotel.

Jeff earned a degree in Hotel, Restaurant and Institutional Management from Pennsylvania State University.

Click here to learn more about FirstService Residential's New Development Services.

Calynne Oyolokor is Senior Vice President of FirstService Residential’s Multifamily Rental Division. With more than 15 years of property management experience, Calynne oversees the entire division and leads a team of management professionals who handle day-to-day operations of the multifamily portfolio. She also has executive oversight of the division’s lease administration, onsite leasing and marketing team, affordable housing specialists, and other critical heart of the house departments that streamline and improve internal processes.
 
Calynne has extensive experience managing high-end rental and affordable housing properties, luxury cooperatives and condominiums, and REITs in both asset and property management. Beyond property management, she also provides consulting services to owners, institutions, and developers looking to break ground on new multifamily assets and determine the viability of new acquisitions. The process includes identifying trends among competing steady-state assets, strategies to maximize or diversify income generated from the property, and potential amenity or lifestyle programming to enhance quality of life among tenants.
 
Before joining FirstService Residential, Calynne held roles of increasing leadership within national property management and asset management firms. Most recently, she held the position of Vice President of Property Management at Common, a premier proptech coliving brand that designs, leases, and manages multifamily assets. In this role, she led operations teams for new acquisitions through stabilization, and gleaned experience working with public and private investors, individual owners, and third-party investment managers.

Click here to learn more about the Multifamily Rental Division.

Jaime Sanmiguel is a Managing Director in FirstService Residential’s Multifamily Rental Division. In this role, Jamie consistently demonstrates his ability to manage and significantly improve some of the city's most prominent multifamily rental properties.
 
Jaime’s management portfolio includes oversight of nearly 60 buildings comprising more than 2,700 units. He also directly manages a team of dedicated property managers who specialize in multifamily rental management, risk mitigation and compliance with new and complex legislation affecting New York City residential properties.
 
Jaime has over 15 years of experience managing luxury multifamily buildings in New York City. He previously oversaw management and operations for New York by Gehry at 8 Spruce Street, an iconic architectural masterpiece in Downtown Manhattan with more than 900 apartments.
 
Jaime has built a reputation for cultivating strong relationships with the building owners and tenants he serves through his commitment to customer service and responsive communication. He is a native of Miami, Florida, with previous experience in high-end retail and hospitality, and relocated to New York City to further his career in real estate and property management.

Click here to learn more about FirstService Residential's Multifamily Rental Division.

Yolanda Amparo is Director of Lease Administration for FirstService Residential’s Multifamily Rental Division. As director, Yolanda oversees a team of specialists responsible for the management and administration of leases and related agreements across the company’s multifamily rental management portfolio.

With more than 20 years of experience, Yolanda maintains executive oversight for critical operational services affecting more than 12,000 rental units in the New York City region. This includes managing and tracking lease status, payables and receivables, rent rolls and landlord/tenant relations.

Yolanda joined FirstService Residential in 2000 and has risen through the ranks with appointments of increasing responsibility. She is the recipient of a FirstService Residential Star Award for her exemplary leadership skills, accountability and intimate knowledge of the needs and expectations of the multifamily building owners we serve.

Amanda Shafer is Vice President of Human Resources for FirstService Residential New York where she is responsible for implementing and leading the organization’s human resources strategies and programs. Her duties include providing counsel to the New York executive team in the areas of organizational and leadership development, training, recruitment, associate relations, compensation and benefits. In addition, she was a key player in the implementation of the company’s Human Capital Management platform and the integration of its Shared Services benefits and payroll model.  
 
Amanda earned a B.A. from the University of Connecticut and has more than a decade of industry experience serving as a strategic business partner and managing HR functions.  
 

As Vice President of compliance, Stephanie Cardello oversees the company’s Compliance Department, a dedicated team of associates who help keep board members, building owners, residents and property managers educated and prepared to comply with New York City’s expanding web of local laws.
 
Since joining the company in 2010, Stephanie has established internal education programs that empower property managers to walk hand-in-hand with board members and buildings owners through the intricacies of local law compliance. This includes the tax abatement process for cooperatives and condominiums, facade and gas pipeline inspections, maintenance and filing requirements for elevators and MEP components, and annual safety notices among other critical undertakings.
 
Stephanie also oversees FirstService Residential’s Transitions Department and serves as the primary point of contact for every building that transitions management into the New York portfolio. This includes personally meeting with the board members and building ownership throughout the transition process to provide status updates.
 
In 2019, Stephanie was instrumental in the rollout of FirstService Residential’s partnership with VIVE, a third-party company that certifies vendors and contractors before work is performed at the company’s managed properties.
 
Stephanie completed her Bachelor of Science Summa Cum Laude in Professional Communications from Farmingdale State College and her MBA in Banking and Finance from Dowling College. Since 2005, she is also a New York State Licensed Real Estate Salesperson.

Brittany Don is vice president of operations and process improvement at FirstService Residential. She is responsible for driving initiatives that increase the efficiency and productivity of the company’s property managers, with particular focus on improving internal processes and the customer experience through technology and innovation.
 
Brittany led the company’s efforts to utilize FirstService Residential Connect, its proprietary resident communication tool. She also creates process flows for the New York region’s Community Support Services team, which completes a myriad of administrative tasks for the company’s property managers.
 
In response to the global health crisis and its impact on clients and associates, Brittany developed an online system to track daily health screenings for associates and a COVID-19 database and alert system for building staff and residents. Under her leadership, the company also established a Capital Improvement database to facilitate pulse-checks and reporting, a tracking system for PPP distribution, and online tax abatement resources for boards and owners.

Brittany is a Licensed Real Estate Salesperson in New York State. She holds a B.S. in business management and entrepreneurship and emerging enterprises from Syracuse University and is a recipient of the Qualtrics Customer Experience Summit Scholarship.

As Vice President of Business Development, James N. Bovino is responsible for driving all business development initiatives, identifying viable growth targets and optimizing processes to meet and exceed sales goals throughout the New York metropolitan region, including Long Island and Westchester.
 
James has a track record of developing and leading top performing sales teams. With over 20 years of experience, he has built an impressive career working with some of the most recognizable names in real estate, luxury travel and lifestyle sectors.  Under his leadership he has successfully managed portfolios with annual revenues in excess of $210M and directed regional and national sales teams of over 100 team leaders and associates.
 
With a focus on strategic planning, he excels in leveraging his exceptional leadership and analytical skills to evaluate trends and buyer behaviors, enhance sales operations for improved efficiency and manage sales campaigns that help enterprise organizations deliver peak performance and profitability. As a seasoned mentor, he has coached and developed hundreds of professionals to help them realize their aspirations and fullest potential. 
 
James holds an M.B.A. in management and finance from Fordham University and an M.S. in real estate development from New York University.

Dana Collins is Vice President of Marketing & Communications for FirstService Residential New York. She is responsible for the conception and deployment of all brand initiatives including public and media relations, crisis communication, reputation management, client communications and creative services for business development, board education and advertisements.
 
Dana also serves as company spokesperson and has orchestrated seminars and special events to engage board members and prospective clients. She conceptualized the company’s Sustainability Expo & Symposium aimed at promoting efficiency in clients’ properties – an annual event that has grown to include dozens of vendor information booths and seminars by industry experts.
 
Dana holds a bachelor’s degree in communications from Boston University.