What People Have to Say About FirstService Residential

People love FirstService Residential!  Check out what they have to say...

"Your hard work and perseverance has helped us solve two very difficult problems. Your professionalism does not go unnoticed. We know that we are not your only account yet you treat us as if we were. I do not hand out compliments easily but you deserve all the kudos available. You are one of the few who understand that a phone call, text or email is important even if there is no info to pass on. Thanks for all you have done."

Board President
Queens Co-op

"Luis, Kudos for the response to last night's water main break. When the city water failed late in the evening, our pumps were running dry and would have been damaged had you all not reacted and responded as quickly and effectively as you did. Without an in-building Super this could have been a real problem. It was great that you were here on-site so quickly, and that Roy, who was already home and off-duty, came back from Long Island to get the pumps off (so they would not burn out), then primed, then going again after the city restored service. And in the snow no less! Congratulations on a great response."

Board President
555 West 23rd Street Condominium

"Our property manager inherited our building with a very difficult board, difficult unit owners and many problems. He is doing a fantastic job getting us back on our feet. He focuses on the building’s problems in a professional and tenacious way and does not give up until we have closure. He is helping us deal with the aftermath of Hurricane Sandy, which left us in a terrible financial situation. In spite of the overwhelming calls and emails he receives, he puts in extra hours on his own time to be sure that our problems receive resolution in a timely and professional way. He handles everyone and every issue in a remarkable and patient manner. He is a 120% asset to your organization."

Board President
120-unit Condominium

"I needed to drop by the management office earlier and despite the difficult weather conditions, all four office employees were working today. I know they arrive from different locations and it could be argued that it is their responsibility to be in but, I do think that it is a reflection on their responsibility to FirstService and Kips Bay Condominium. Their dedication and commitment is appreciated by the Board and residents."

Board President
Kips Bay Towers Condominium

"I had the opportunity to meet with our new manager to look at our property. It was a most professional visit and resulted in identifying numerous areas for improvement. She represented FirstService Residential splendidly as her knowledge, concern and diplomacy were in evidence."

Board President
40-unit condominium

"When Tiffany was assigned to our property, it took time for us to let go and allow her to do what was needed, set priorities, and begin to seriously manage our property. She made our building her personal mission, systematically built a strong foundation, and kicked us into forward motion. Our current staff is strong, competent, and knowledgeable and we are confident that they will continue to be because of her guidance. Tiffany has met every emergency with a calm confidence and strength that reassured us that all would be right! She truly loves this building and shares our vision."

Board Treasurer
98-unit Condominium

"I am the broker for the potential buyers for this apartment. We had the opportunity to work with your processor on the board submission. I am sure she is inundated with questions from potential buyers and their brokers when they start filling out the board application, and we were no exception! She promptly replied to all of our inquiries. Her professionalism, attention to detail, and response time were unparalleled to anyone I have worked with in this capacity."

Denise O’Neill
NextStopNY Real Estate

"I want to let you know how much I appreciate all the work you have done in assisting with the sale. You have done your best to respond to each and every question, request and concern as quickly and as thoroughly as possible. Getting to the finish line of a co-op transaction is similar to getting to the finish line of a marathon; both require patience, commitment and perseverance. You have all of these qualities and so many other wonderful ones as well! My team and I have worked with many property managers and it is rare to find someone who is as responsive and attentive."

Erica Rose Siegel, Realtor
Exit Kingdom Realty

"Tiffani was so extremely pleasant and kind. It was an amazing experience. You rarely see great customer service anymore. It was like I felt her smile through the phone."

Furniture Deliveryman
400 Central Park West

"FSR certainly puts its money where its mouth is. I can't imagine any greater acknowledgment of the work we do. The $2,500 raised at your Sustainability Expo for GrowNYC will help ensure that we continue making a difference in keeping NYC and the planet a cleaner, greener place. Thank you for your leadership and understanding on such an important issue like recycling. Your passion and dedication to protect the environment is commendable."

John Johnson, GrowNYC

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