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FirstService Residential is always responsive to the concerns of the board and address the problem quickly. They are very invested in the continued health of our building.
— Board memberNorth Miami Beach, FL -
FirstService Residential have always been working with the Board of Directors to accomplish our mission. Our HOA manager always goes above and beyond to support the HOA board regardless of what time of the day he is there to answer our calls. He have always conduct professional and with respect tour the Board and the homeowners that get in touch with him. It is a pleasure to work with our manager.
— Board memberRiverview, FL -
Very prompt company. Addresses issues efficiently. Regional manager is always available as well which is extremely helpful. Company has many resources for its staff unlike other many others.
— Board memberClermont, FL -
Very smooth professional transition and certainly coming from a self managed quite eye opening on what can be accomplished via the team. Outside of the sourced manager, external management and executive team are available and approachable.
— Board memberFort Lauderdale, FL -
The famous quote, "You never get a second chance to make a first impression," often credited to Oscar Wilde, was fully exemplified at our condominium association yesterday. In two separate community sessions—Sean during the Budget Workshop and Rosa at the Board Meeting, both demonstrated exactly why the decision to switch to FirstService Residential was the right one.
Sean and Rosa presented themselves as professional, knowledgeable, respectful, and eager to assist. Their participation transformed the overall tone of our sessions, creating an engaging and respectful dialogue. I even learned a few things and took some notes myself. What a refreshing difference! Rosa and Sean, thank you for your outstanding efforts. If yesterday is any indication of what’s to come, I’m excited for the future!— C.G., Condominium association presidentBoca Raton, FL -
They are very responsive. I am the president of the condos I am there every day. The manager is very responsive. The district manager is responsive. The ceo is also responsive and meets my needs. We use FirstService Residential as a management company and our security.
— Condo board presidentMiami Beach, FL -
I have been a member of our condominium association since 1998, and I have been on the board since then. Over the years I have seen multiple mangers come through our building and none have been able to balance the business and personal side of our unique community. Since we made the move to FirstService Residential, I believe we have the proper management team in place that balances the business side of condominium living along with the day to day interactions of our owners. The FirstService Residential property management team is by far the best team we've had in my 20 something years here at our association.
— M.M., Condominium association board memberDestin, FL -
Since purchasing our condominium, we have had many discussions with our FirstService Residential property manager. She has always been professional, knowledgeable and respectful of our questions and concerns. Every meeting has had a positive outcome. Beyond the daily management, she handled the major remodel of the doors and window replacement and the terrace flooring replacement while working with the Board to deliver a seamless transition. Because of her management and expertise, we consider our association to be the premier condo on the Destin harbor.
— D.B. and J.B., Condominium association residentsDestin, FL -
I would like to take a minute to recommend First Service Residential and express my gratitude for the incredible job our FirstService Residential property manager has done for our association in recent years. His work has significantly improved our operations, and I am confident in his abilities. In 2022, after outsourcing our community association management for two years, our board of directors decided to return to First Service Residential for full management at our community association. He was brought in as our Community Association Manager and led us back to the high standards we sought. His hands-on, proactive approach and his willingness to go above and beyond for our association have instilled a great deal of confidence in his abilities. I can confidently recommend First Service Residential for any association management needs!
— S.B., Community association treasurerSeacrest Beach, South Walton, FL -
After a particularly horrible experience with another management company, our HOA board researched replacements and one stood out from the rest: FirstService Residential. In the complex & tumultuous world of property management, FSR has provided great service. As a board member, I feel confident they are looking after our best interests. In addition to our rockstar CAM, we have a whole team of experts to consult in all areas (finance, insurance, etc.) with many years of experience between them. We get timely answers and good advice. The board gives the direction & makes the ultimate decisions, but our partnership with FirstService Residential has been invaluable to our HOA.They help us navigate developer-turnover issues and move forward to making our community solid. Highly recommend.
— C.Z., HOA board memberPanama City Beach, FL -
I had the pleasure of working with FirstService as a board member of a community in Central Florida for the past year. The partnership with FirstService (and specifically our Community Association Manager) was wonderful and the knowledge that they passed along was invaluable. Having worked with other property management companies at my previous residence, I can honestly say that FirstService has been by far the most dedicated and responsive management company that I have ever dealt with. With that being said, if you are looking for a company that will take pride in your community… Look to FirstService as your resource :-)
— S.R., Community association board memberCentral Florida, FL -
I have had the opportunity to live in different condos during my life, each one with different management services. FirstService Residential by far has been the best one. I am very happy to have them manage our building and are very grateful to each and every one of the team members. All of them always have a very happy, pleasant and helpful attitude which is great.
— H.B., ResidentHollywood, FL -
Ever since First Service came into the building, there is a noticeable difference. Personnel, maintenance, communications. Very professional people. All employees at the front desk and maintenance, helpful, willing, friendly...Impressive team.
— R.H.Miami, FL -
I read a lot of articles about what is going on in this world locally, nationally and internationally. Some of the news is most distressing which brings me to what is on top of my “gratitude list.” I live at a condominium association in Coral Gables and want to give a loud shout out of gratitude to the management and staff who work there and who are simply wonderful. They care about us and I am most grateful to them, especially in these uncertain times, for giving me a very important feeling of security. Thank you!
— M.W., ResidentCoral Gables, FL -
First Service Residential is new on board to our community. I am looking forward to the improvements they will be making moving forward. They are a breath of fresh air. It has only been one month; however, I already can see this company is exactly what we need for our community. I LOVE their 24-hour customer service, they are so professional, and I like that they respond to issues quickly. I am really excited to have them on board as our property management company.
— G.S., Board memberBoca Raton, FL -
FirstService Residential's accuracy in reporting and the extra effort it makes in notating a complex association with multiple accounts is truly amazing. Having financials at my disposal that are so clear enable me to quickly fulfill my responsibilities as a Treasurer. My motivation to perform my duties has never been higher!
— B.B., HOA treasurerPerdido Key Island, FL -
Our Board, and more importantly many of our owners, were disappointed with the service provided by our prior management company. After interviewing several potential new management companies, we were quite pleased with FirstService Residential's presentation, dedication, and commitment to high-quality service. Realizing they are the largest property management company in North America, we were assured that FirstService Residential had the necessary tools to ensure our success and were the right fit to improve our community.
— C.T., Condominium association presidentSt. Petersburg, FL -
I'm confident that I speak for the entire Board when I say that we are consistently delighted with the care that FirstService Residential shows our property. Your sited representatives are cheerful, efficient and professional, and it speaks SO very highly of your organization!
— D.P., Condominium association presidentPompano Beach, FL -
I want you to know that we had listed our condo for sale before FirstService Residential took over, due to the poor maintenance at our condominium association. But because of your hard work, and that of your team, we took the condo off the market. In fact, we are now planning to buy a cabana because we plan to stay for a while. Thank you for everything you do!
— D.B., Condominium association residentSanta Rosa Beach, FL -
FirstService Residential is great at following through, at getting everything in line, and at monitoring the neighborhood. There is a manager at every meeting. I feel like they are doing more than is necessary and going the extra mile to satisfy us. I am very pleased.
— D.R., HOA vice presidentPort St. Lucie, FL -
FirstService Residential's proactive strategic program improved our budget and business plan for cost-effective maintenance. Their strong relationship with a preferred vendor helped us finance a $500K + project and avoid a special assessment.
— D.B., HOA presidentDavie, FL -
Our real estate development firm has partnered with FirstService Residential for years on all of our high-rise developments. The process from the start-up through turnover to the ownership as well as the daily interaction with the project teams they have assembled have always far exceeded our expectations. I highly recommend FirstService Residential.
— E.J., Senior vice president, Real estate development firmFL -
FirstService Residential has been terrific for our community! Especially in banking, insurance and pest control. They also provide a great deal of guidance in preparing our annual budget, which saves us time and money.
— E.G., HOA treasurerBoynton Beach, FL -
FirstService Residential's sited staff is excellent at performing their management duties. Their guidance led to our POA being recognized as a 2014 Communities of Excellence winner in the Family Friendly category!
— G.P., POA vice presidentTampa, FL -
FirstService Residential is the best management company we’ve ever had! The experience with them has simply been great.
— H.M., Condominium association presidentDelray Beach, FL -
I am extremely pleased with the professionalism and expertise of FirstService Residential. Their primary goal is their commitment to excellence for their communities.
— J.G., Condominium association presidentAventura, FL -
Our commitment to providing unmatched customer service is the very reason we have chosen to partner with FirstService Residential to manage several of our communities – to deliver the best homeowner experience. Our company chose to work with FirstService Residential because it came highly recommended by an area developer and we felt the company shared our vision.
— K.S., Marketing manager at a real estate development companyJacksonville, FL -
The difference between our old management company and the breath of fresh air you have brought to our community, illustrates the difference in a modern understanding in management practices - which you excel in - and the worthless, lackadaisical, don't care attitude that was the old.
— M.G., condominium ownerOrlando, FL -
I think listening to the Board about the property is one of the most important things that FirstService Residential does. Over the past two years, FirstService Residential has gained my trust and I look forward to a long relationship.
— M.B., condominium association vice presidentTampa, FL -
None of the incredible strides forward we have made here at our HOA in the last 18 months would have happened without the absolute dedication and tenacity of FirstService Residential’s management staff. I cannot speak highly enough of their amazing knowledge, skill and dedication to us. I truly love them!
— M.F., HOA treasurerPanama City Beach, FL -
I can call any member of the team anytime and get immediate attention! Their help with our annual budget process and ability to save us money and maintain quality have enhanced our property values. We've never had a management firm that has come close to their professional standards and work ethic.
— N.H., Condominium association presidentIndian Harbor Beach, FL -
FirstService is always available to answer all of our questions and to give us sound advice. Their best asset is their people.
— P.F., Condominium association secretaryCoral Springs, FL -
FirstService Residential delivers excellent service, is dedicated, and possesses an incredible willingness to make everything right.
— P.K., Condominium association vice presidentAventura, FL -
I am very appreciative of our staff's efforts to make sure our condominium association is a nice place to live. I have been a resident since May 2000, and I can certainly appreciate when matters are handled properly. We are very lucky to have such a great staff take care of our building; they work hard to keep an older building in order and everything running smoothly. I think we have a very special staff.
— Condominium association residentCoral Gables, FL -
The resources at FirstService Residential's disposal are something no association should go without. We did, and we got nowhere. In addition, the regional director and the property manager assigned to us were tireless in making the building a better place to live, including guiding us through some very delicate matters with unprofessional contractors. FirstService's personnel and corporate knowledge were simply indispensable.
— R.R., Condominium association directorMiami, FL -
Hiring FirstService Residential was the best decision our board ever made – they reduced our vacancy rate by 28% and our delinquencies by $350,000, and our property values are at an all-time high!
— R.H., Condominium association presidentDeerfield Beach, FL -
FirstService Residential has demonstrated its depth by delivering backup, flexibility and support in procurement and financing.
— Condominium association treasurerKey Biscayne, FL