Enhancing Service Through Convenient Access and Communication
At FirstService Residential in Minnesota, we consistently strive to deliver dedicated association management service and positive experiences for our residents, homeowners and Board members at every touch point. One of the many ways we achieve service excellence is through our 24/7 Customer Care Center, a convenient call-in resource providing immediate community association and homeowner information and answers.
When residents call the Customer Care Center with questions or issues, service-trained specialists utilize FSRConnect™, our proprietary association management software, to instantly access the requested information. Our goal is to answer questions and resolve issues at the immediate point of contact and we are proud that the Customer Care Center consistently earns high satisfaction ratings after the first call.