Leadership

As President, Mark Gittleman his responsible for overseeing the leadership team for community association management operations and FirstService Residential Minnesota’s affiliated business, Gittleman Construction & Maintenance. Prior to his role as President, Mark was an Association Manager serving clients in the condominium segment of the company’s account portfolio for more than ten years.

Gittleman fosters a culture of outstanding leadership around FirstService Residential’s mission and values. He has driven the implementation of technology solutions, and focused on enhancing the quality of services to clients. Gittleman has worked on the launch of a number of successful new developments and worked in partnership with many longstanding accounts in partnership with Boards of Directors and on-site associates. Gittleman has sought throughout his career to sustain the company’s commitment to excellence and close working relationships with clients, which are hallmarks of FirstService Residential Minnesota’s service offerings.
 
Before working at FirstService Residential, Gittleman was a Legislative Affairs Associate for the American Society for Training and Development (ASTD) from 1993-1995.  Prior to working at ASTD Gittleman held a similar position at the Council of Chief State School Officers (CCSSO). He started his professional career working as a legislative assistant to a Member of Congress where he worked on a range of public policy issues.
 
Gittleman served on the CAI-MN Board of Directors from 2007-2009, was President in 2010, served on its Legislative Action Committee (LAC) from 2011 - 2015, and was Treasurer of the LAC from 2013 - 2014.

Gittleman holds a Minnesota Real Estate Broker’s License, a General Contractor’s License, and his Association Manager Specialist certification from the Community Association Institute,
 
Gittleman holds a B.A. in Political Science from the University of Michigan, which he earned in 1985.  Gittleman serves on the Board of the Adath Jeshurun Cemetery, and previously served as Treasurer of the Barry Family Campus, where the Jewish Community Center is located.  He and his wife Deb live in Edina, Minnesota and have two teenage boys

As Executive Vice President and Principal of FirstService Residential Minnesota, Andrew (Andy) Gittleman’s primary responsibilities focus on the company’s urban portfolio, company operations, client retention and leadership development.

Gittleman has been in the association management business for 33 years. In 1983, Andy and his father Melvin started a third party association management company called Diversified Management Company. In 1992, the name of the company was changed to Gittleman Management Corporation and over the next two decades the company experienced rapid growth and became the largest residential property management company in Minnesota. In 2012, Gittleman Management Corporation became part of FirstService Residential, the largest property management company in North America.

Gittleman graduated from the University of Minnesota with a degree in Economics and holds a Master’s Degree in Business Administration from the University Of Minnesota, Carlson School of Management.  Gittleman is a Minnesota licensed Real Estate Broker and holds several industry designations including his Certified Manager of Community Associations (CMCA) certification from CAMICB and his Association Management Specialist (AMS) designation from the Community Association Institute.  Gittleman is very active in the local real estate community and is a frequent speaker and moderator at real estate conferences.

Gittleman lives in Downtown Minneapolis and has two grown children.

Mike Laukka has a proven track record of starting and building successful companies that provide appreciable returns on investment to company shareholders.  Of particular note, he co-founded Laukka Management, Inc., a Minneapolis, Minnesota, based community association management firm that he presided over for 22 years, until 2014 when the company was acquired by FirstService Residential.  

In 2010, Laukka co-founded a Minneapolis based niche entity, Contractor Support Services, LLC, that provided general contractors with consulting services and back office support services via a team of construction professionals, insurance restoration specialists and building code experts.  That same year, he co-founded Bulldog Contractors, LLC, a general contracting firm that specialized in building envelope construction and restoration.  Laukka served as the President of both firms, until selling his equity in each company in 2013.

With the 2014 acquisition of Laukka Management by FirstService Residential, Laukka was appointed to Senior Vice President of FirstService Residential and Senior Vice President of Gittleman Construction & Maintenance, where his knowledge of community association management is combined with his experience in construction management.

Laukka believes in the value and power of volunteerism.  He currently serves on the Board of Directors of Edina Country Club in Edina, MN, and for the past 23 years, has served as the President of Parkers Lake North Properties Association, Inc., a master association consisting of over 1,000 units of living in the Parkers Lake planned unit community in Plymouth, Minnesota. Additionally, Laukka has been a member of several committees at the Minnesota Community Association Institute, was elected to the Alumni Board of Directors, and co-chaired the Alumni Annual Fund at Breck School, a college preparatory school located in Golden Valley, MN.  

A long-time advocate of community manager education and ethics, Mr. Laukka holds the PCAM® (Professional Community Association Manager) designation from the Community Associations Institute.  Laukka graduated from St. Olaf College in Northfield, MN, with Bachelor of Arts Degree, and a double major in Religion and Asian Studies. While there, he spent a semester at East China Normal University in Shanghai. He also attended Washington University in St. Louis, MO, where he earned credits toward a Master’s degree in Asian Studies.

Shaun Zavadsky, Vice President, Community Management, supports a team of directors and managers focused on FirstService Residential suburban clients. Shaun is also responsible for development of standard operating procedures, coleading the organization’s cross-functional client experience team, and conducting Board training sessions.

Shaun joined FirstService Residential in 2012 as an Association Manager after seven years managing apartments for a mix of urban and suburban communities. In 2014 Shaun was promoted to Regional Director and in 2018 to Vice President. Shaun is an excellent problem solver and communicator with a systems mindset in addressing a range of complicated issues including service platforms, governance, capital replacements, and insurance claims.

Shaun has served on various local industry-related committees and Boards including chair of the CAI-MN Vision Awards Committee and treasurer for the Citizens for Loring Park Community Board. He has earned the CAI designation of Professional Community Association Manager (PCAM), the highest professional designation in the property management industry.

As the Director of Financial Planning and Analysis, Eric is the liaison between the finance and operational teams to help produce, analysis, and react to data. Additionally, he leads the financial planning and forecasting processes to ensure delivery of accurate and meaningful long-term planning.
 
Eric joined First Service in 2021. Prior to joining First Service Residential Eric had spent the previous 10 years in the hospitality industry most recently as an Area Regional Director of Finance servicing the transitions team. Where he had a strong emphasis on helping operational teams use data to help make their operations more efficient and profitable while ensuring a high level of guest satisfaction. 
 

Karen Stenoien, Director of Human Resources, supports a team of seven directors and managers focused on our employees. As Director of Human Resources, Karen is the strategic business partner for the design, implementation, and execution of the company’s human resources strategies to support our vision, mission, values, and goals. The Human Resources team supports all associates, from recruitment and onboarding to career development and recognition.   
  
Karen joined FirstService Residential in 2013 as a Human Resources Coordinator and after promotion to HR Generalist in 2014, she was subsequently promoted to HR Manager in 2019. Karen holds a Bachelor of Arts degree from Gustavus Adolphus College and a SHRM-CP designation from the Society for Human Resources Management (SHRM).

Amanda Kelzenberg, Associate Vice President, Property Management, supports a team of Association Managers and associates with a primary focus on FirstService Residential urban and high-rise clients.  In addition to her efforts in Association management, Amanda oversees the organization’s apartment portfolio.  Amanda’s additional responsibilities include associate engagement and training, cross functional partnerships and development and client education.
 
Amanda joined FirstService Residential in 2015 as an Association Manager and advisor to our Rentals Management Division. Amanda was promoted to Senior Association Manager in 2017, Regional Director in 2018 and Associate Vice President in 2021.
 
Prior to joining FirstService Residential, Amanda spent twelve years in property management overseeing a variety of real estate assets including apartment buildings, associations and client investment portfolios.  Amanda is a Minnesota licensed Real Estate Agent and currently holds the CAI designation of Association Management Specialist (AMS).
 

As an Associate Vice President, Greg is responsible for supporting the Suburban division of our property management team as well as leading a network of Association Managers in overseeing the management of properties in the metro area. Greg’s strong work ethic, personable approach and attention to detail are vital to managing the vast array of intricacies that are a part of this industry.
 
Greg joined First Service in 2013 as an Assistant Association Manager and the following year (2014) was awarded the CAI Rookie of the Year Vision Award for his excellent work in property management. He has gone on to hold numerous positions throughout his time at First Service including Association Manager (2014); Sr. Association Manager (2015) and Regional Director (2016-2021). His experience has strengthened his understanding and knowledge of what it means to be a solid property manager and leader.
 
He currently has his real estate license and an Association Manager Specialist Certificate. Since 2020, Greg has been the Chair of the CAI Golf Committee which coordinates and hosts the largest fundraiser for the non-profit organization, that provides education and support to community association managers throughout Minnesota.
 

As Director of Operations, Bryan is responsible for the overall direction of “heart-of-house” operations, management and oversight of corporate office properties, systems, vendors and technology. Heart-of-House responsibilities include leadership of Community Support Services (CSS), Resident Support Services (RSS), WelcomeLink and Business Intelligence team.
 
Bryan joined the FirstService Residential team in June 2021 but has over 17 years of experience in business operations and has worked in multiple industries including 8 years in resort management operations and property management services. He has led company and operational teams in technology, software development, project management, customer support and success.
 

As Business Development Director, Laura oversees sales for FirstService Residential working with homeowners associations to understand community needs and assist in the design of effective management solutions.

Before joining FirstService Residential in 2018, Laura spent over seven years in sales and marketing with some of the Midwest’s most prolific multifamily real estate developers allowing her to gain valuable insight on the needs of Twin Cities’ residents.

In 2017, Laura was nominated as a Twin Cities Finest Honoree by the Cystic Fibrosis Foundation recognizing her professional accomplishments and commitment to giving back to the community.