(December 5, 2013, Scottsdale, AZ) – FirstService Residential, the leading community management company in Arizona, today announces the launch of the company’s new 24/7 Customer Care Center. As part of the company’s mission to add value and deliver responsive, genuinely helpful service, they now offer round-the-clock information by phone through the Customer Care Center.
“At FirstService Residential we are always looking to be on the forefront of offering the highest customer service possible to our communities. The launching of our 24/7 Customer Care Center will now allow us to quickly and efficiently offer customer support to our residents day and night.” said Jason Proudfit, FirstService Residential Arizona President.  
The 24/7 Customer Care Center is staffed by trained customer service specialists who provide requested information and friendly personalized service to residents. By using FirstService Residential’s proprietary property management software, FSR Connect, to access a database of information specific to each community, customer service specialists can quickly answer questions or resolve issues during the first call from a resident. In addition to live 24/7 customer service, FirstService Residential also gives residents the option to use the Interactive Voice Response (IVR) system. If customers do not wish to speak to a live person, IVR allows residents to acquire automated account information by utilizing various buttons on their keypads. With this feature residents can perform a variety of actions including obtaining recent transactions, pay-by-phone, learning balance and payment information. As an additional benefit, callers can designate their call as an Emergency, which will give them priority status in the queue.
FirstService Residential provides full-service community management solutions to a wide range of homeowner and condominium associations including some of Arizona’s most beautiful and recognizable communities. Since 1968, its team has worked hard to serve the homeowners of Arizona, and today, the company is recognized as the leading HOA management company throughout the state. FirstService Residential has been selected as Arizona’s top choice of HOA management companies by Ranking Arizona for seven consecutive years and by the Phoenix Business Journal for the past six years.
About FirstService Residential
FirstService Residential, previously known in Arizona as Rossmar & Graham, is a subsidiary of FirstService Corporation, a global leader in the rapidly growing real estate services sector, one of the largest markets in the world. As the largest residential property manager in North America, FirstService Residential oversees more than 6,300 properties and 1.5 million residential units across 21 U.S. states and three provinces in Canada. The company has more than 12,000 employees driving local market expertise and managing in excess of $6 billion in budgets. For more information, visit www.fsresidential.com
Dec 04, 2013