FirstClass, our in-house educational program, is recognized as the industry’s most comprehensive associate training. Designed to meet the needs of community managers and support staff, the curriculum consists of online courses and instructor-led webinars. These are designed to build management skills, industry knowledge and improve service delivery, while helping associates achieve their personal career goals. Courses are available in a broad range of subjects, including:

  • Leadership Training
  • Customer Service Skills
  • Communication Techniques
  • Office Productivity
  • Effective Time Management
  • Logical Problem Solving
  • Understanding Financial Statements
  • Group Decision Making
  • Legislative Training
Current Students

Your gateway to learning resources for skills improvement, professional development, performance support and more. Log in to start exploring the learning and performance support resources available to you.

New Students

New to FirstClass? Talk with your FirstClass administrator and we will set you up.


When you log in you will have access to the Quick Reference Guide and the FAQ section.