Dedicated Customer Care Center

Service excellence is part of our culture, so we look for new ways to add value and deliver positive service experiences each day to the Board members and residents of our managed communities. One of the many ways we achieve this is by providing a dedicated Customer Care Center, a unique call-in resource offering immediate community information and answers to callers during regular business hours.

By utilizing FSRConnect™, our proprietary property management system, the Customer Care Center’s team of trained, service-focused specialists can provide information, or resolve issues related to your community. As a result, the Customer Care Center consistently earns high satisfaction ratings from callers, exceeding the industry average for initial customer satisfaction. This invaluable resource supplements our professional property management services and helps us achieve our mission of making a difference, every day.


After-Hours Emergency Assistance

For emergencies outside of normal office hours, FirstService Residential offers after-hours emergency support to all residents. For contact information and hours of operation, click here