Customer Care

Our goal as part of our culture is to provide exceptional service and fully commit to improve the experience of our customers at various points of contact. One of the many ways we offer excellent service is through our Customer Care Centre, which provides clients with 24/7/365 customer service to receive immediate responses and information about our communities. This allows for communication beyond regular business hours. 

By using our proprietary management system, FirstService Residential Connect™, our team of trained, service-oriented specialists at the Customer Care Centre can provide information or resolve issues related to your community. Because of this dedication to service, the Customer Care Centre constantly earns high caller satisfaction ratings, surpassing property management averages across the board for initial customer satisfaction. Whether it is the afternoon or the middle of the night, you can count on our Customer Care Specialists to provide you with answers or solutions, helping us achieve our mission of making a difference, every day.