Innovative Property Management Programs Enhance Value and Service

As part of our commitment to delivering outstanding property management services and increasing the value we provide to our managed communities, we offer a variety of unique programs designed to enhance quality and service, while reducing costs. Here are some of the services we provide:

Exclusive financial and banking programs

As the industry leader, we manage more than 6,500 communities and administer over $6 billion in operating budgets each year. This means that, as a client of FirstService Residential in Alberta, you can expect to receive quality financial services.
 
Our relationships with major financial institutions benefit the communities we manage. In addition to interest being paid on reserve fund bank accounts, our managed corporations also earn interest on operating bank accounts. As well, they save money because bank fees are not charged on operating or reserve fund accounts.
 
We are often able to obtain favourable rates on insurance premiums. As a major client of insurance underwriters and adjusters, we endeavour to  improve your community's access to quality insurance products.

Innovative property management technology solutions

Our proprietary FirstService Residential Connect™ property management software is customized to your community. It streamlines communication and information flow and enhances online management capabilities, for your Board members, residents and management team.

Customer Care Center

As part of our commitment to providing responsive, genuinely helpful customer service, we offer a Customer Care Center, available during regular business hours, where residents can call with questions and concerns. Each call is answered by one of our highly-trained, service-focused specialists who continue to earn high customer satisfaction ratings for resolving issues during the very first call. Click here for hours of operation and contact information.

Combined Purchasing Power

Through our decades of experience managing thousands of  properties of all types throughout Canada and the U.S., we know what your community should be paying for third-party services like waste removal and insurance.  We can provide you with expert guidance about vendor costs and association payments, and use our organization’s significant combined purchasing power to negotiate the best possible rates, service and quality from your existing vendors and suppliers.

Additionally, with our targeted condominium management experience in the Alberta market, we can advise you about what you should be paying for third-party services like insurance and waste removal from your current vendors. If you would prefer to choose new vendors, we can provide you with our list of certified vendors who are all insured and pre-qualified to provide optimal quality and service.  

For more information about our value-added services, please contact us.