We support our site managers, support staff and members of our professional team by providing training through our in-house school of professional development, FirstClass.  Recognized as the industry’s most comprehensive associate training program, the curriculum consists of online courses and instructor-led webinars designed to build skills and knowledge, improve service delivery and help users achieve their personal career goals.  Courses are available in a variety of subject areas, including:

  • Leadership Training
  • Customer Service Skills
  • Legislative Training
  • Communication Techniques
  • Logical Problem Solving
  • Office Productivity
  • Effective Time Management
  • Understanding Financial Statements
  • Group Decision Making