Virtual Town Hall on October 11th
by Steven Parker, President
As we continue to navigate the ever-changing landscape of our industry, it is important for us to stay connected, informed, and aligned with our shared vision for the future. That's why I'm excited to invite you to join us for our upcoming Virtual Town Hall on October 11th at 10:00 a.m.
Our Virtual Town Hall is not just an event; it's a valuable opportunity for us to come together, share important updates, and gain insights into the latest initiatives happening at FirstService Residential. Whether you're working from an office or managing properties on-site, this event is designed to keep you in the loop and ensure you're well informed about the direction we're heading. Your participation is crucial in making this event a success. Together, we can build a stronger, more connected FirstService Residential community.I look forward to "seeing" you all at the Virtual Town Hall on October 11th. Thank you for your continued dedication and commitment to our mission.
Steven Parker, President
Delight: Building Trust and Loyalty
by Lauren Starner, Vice President, Community & Lifestyle
Throughout October we will continue the concept of DELIGHTING our customers. We’ve discussed many tips & tricks on how to move our way through the Customer Service Hierarchy - focusing on moving past simply avoiding complaints and shifting towards building trust and loyalty with our clients.We’ve seen amazing real-life results and I’d like to share a few examples that our leadership team has received.
“I am a resident of Orion Pointe and received an incorrect violation. I contacted the main office and Brianna Linton handled my case and resolved it quickly. Her communication skills are superb and it was such a pleasure working with her. This is by far the best experience I have had with any residential management company.”
“I had the privilege of serving on my community’s Board of Directors for a term and working directly with Rhiannon Schmidt & Jesse Stapleton. Rhiannon kick-started a myriad of productive changes and helped facilitate a mutually beneficial working relationship that promoted accountability, trust, and decisive action. When Rhiannon passed the baton to Jesse, he built upon the relationship she engendered between FSR and my community and eagerly strove to ensure my community’s success at every possible turn, handling every situation with grace and poise. In my opinion, they represent the very best of FSR.”
This is just a small sample of the DOZENS of 5-star reviews that we have seen over the last few months. It is clear that our teams are embracing the culture of delighting our customers! Stay tuned throughout the month for more tips, and be on the lookout for our new concept, DELIVER, in November.
Benefits Open Enrollment Campaign October 23-November 10
We encourage you to take time during open enrollment to review your coverage options, talk with your family and select the benefits that are right for you and your loved ones for 2024.Also, we have two new associates on our Human Resources team. If you haven’t had the opportunity to meet them, please reach out and connect. Evelyn and Karla also speak Spanish.
Karla Ramirez, HR Coordinator
Phone: 702.932.6836 Ext. 11181
Email: [email protected]
Evelyn Campos, Corporate Recruiter
Phone: 702.214.2328 Ext. 11403
Email: [email protected]
Do you have news, feedback or praise that you would like to share?
Send it to [email protected].
Our Website, Reimagined: Lifesimplified.com
When prospective customers and associates research our company, our website is often the first point of contact. That's why a user-friendly website is key: it helps people navigate our resources to find the information and the help they need. That increases engagement, improves user satisfaction, and generates business opportunities.
As part of our brand evolution work, we are now launching a simpler and more rewarding digital experience for our customers and associates.
We are excited to share our new company website, lifesimplified.com.
What's New?
- Global brand, local content: Our new website will reflect our new brand aesthetic, and we are investing in more localized content than ever. That will help us showcase our local expertise, while boosting our search engine rankings.
- Enhanced Navigation: The new website will have an intuitive and user-friendly layout, making it easier for visitors to find the information they need.
- Responsive and adaptive: Our new website will be fully responsive, ensuring a consistent experience for all users, whether on a computer, tablet, or smartphone.
Open Interviews being conducted for Porter position at Regency Towers
FirstService Residential is always looking for top talent who would add and contribute to our teams. Do you know any high-level contributors who possess our Core Values? If so, we are prepared to reward you for those valuable referrals. We are currently conducting in-house open interviews for a porter position at Regency Towers.If you know somebody who would be a strong fit, please have them schedule an interview using the link below. The interviews will take place at the Arville office. If you have any questions, please reach out to our Corporate Recruiter, Evelyn Campos at [email protected].
Interview Registration
If your referral is selected to fill this or any available, permanent, full-time, and part-time posted positions, you are eligible to receive the following Referral Bonus.
Career Path/Level (choose one)
Salaried Position: $500
Hourly Position: $300
CM, DM, or RM: $1000
Director level and above: $1000
The Referral Bonus Program is open to all current permanent full-time and part-time associates (excluding Executive staff (Regional Director and up), HR, and Hiring Managers/Supervisors who possess direct responsibility for filling a position. For more information on the Associate Referral Bonus program, please follow this link.
VOICES Survey Listening Sessions have concluded. What's Next?
We have now completed our listening sessions related to your feedback from our VOICES: Associate Experience survey. During our listening sessions, we invited associates to our Arville, North Las Vegas, and Northern Nevada offices to gain more clarity on the overall feedback we received from the VOICES: Associate Experience survey.
We would like to thank all of the associates who participated in the survey and the listening sessions. We want to assure you that your voices have been heard, and your feedback will be instrumental in shaping and enhancing the overall experience at FirstService Residential. We are committed to taking meaningful actions based on your recommendations and fostering a positive work environment that promotes growth, inclusivity, and a sense of belonging for all associates.
The next step in our journey is to begin evaluating all the feedback received and creating action plans. Our goal is to ensure that the changes we implement are thoughtful, effective, and responsive to the concerns and suggestions that you have shared.
As we move forward with this process, we will keep you updated on the progress of the action plans and any changes or initiatives that arise from your feedback. We encourage you to continue sharing your thoughts and ideas, as your ongoing input is crucial to our continuous improvement efforts. FirstService People Leaders adhere to an open-door policy, you can also reach out to human resources via [email protected] or directly to the Human Resources Director, Rafael Siguenza. Steven Parker, our market president is also available to hear your ideas or concerns.
Once again, thank you for your participation in the VOICES survey, and for your dedication to making FirstService Residential a better place to work. We look forward to working together to create positive changes and a more fulfilling associate experience.
If you have any questions or would like to share additional feedback, please do not hesitate to reach out to Human Resources at [email protected].
Thank you for being an integral part of our FirstService Residential team.