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Steven Parker
President, Nevada -
Lauren Starner
Senior Vice President, Community & Lifestyle Services -
Michael Quagrello
Senior Vice President, Community & Lifestyle Services -
Jennifer Ballew
Vice President of Community & Lifestyle Services -
Joyce Winward
Vice President of Community & Lifestyle Services -
Thomas Reed
Vice President, Client Accounting -
Krista Clar
Director of Human Resources
Steven Parker
Parker has served in this role since 2012. Prior to joining FirstService Residential, he was the president of Red Rock Financial Services, a Las Vegas-based collections agency specializing in serving the unique needs of homeowners associations (HOAs). Parker also served as chief operating officer for Silver State Mortgage, where he managed operations for the $4.5 billion national mortgage bank.
He received his bachelor’s degree from Brigham Young University. Parker has volunteered with the Boy Scouts of America for many years and is an Eagle Scout.
Lauren Starner
Lauren holds a bachelor's degree in marketing and business administration from the University of Nevada-Reno. She is also a highly credentialed professional within the community management industry, holding her Supervising Community Manager's License along with DCAL, CMCA, AMS, and PCAM designations. In addition to her professional accomplishments, Lauren is a dedicated volunteer in the CIC industry, continuously giving back to the field through mentorship and
active participation in professional organizations.
Michael Quagrello
His strong leadership, operational insight, and ability to foster meaningful relationships have made an immediate and lasting impact within our organization. Michael studied hotel management at the University of Nevada, Las Vegas, and continues to draw from his hospitality background to drive service excellence and team engagement. His commitment to high standards and people-first leadership has quickly earned the respect and admiration of both clients and associates.
Jennifer Ballew
Jennifer holds multiple industry credentials, including her PCAM, AMS, and CMCA certifications and is a licensed Supervising Community Manager in Nevada. She has led key initiatives including office relocations, operational growth, and the rollout of Smartwebs, the budget process, and CSS/RSS. Her strategic insight, people-first leadership style, and operational expertise uniquely position her for continued success. As Vice President, Jennifer will be bringing clarity, innovation, and exceptional service to the communities and associates she leads.
Joyce Winward
across the organization.
Thomas Reed
In addition to responsibility areas above, while working for a major retailer, Reed also led accounts payable functions for $10 billion in annual volume for 1100-units and 4,000 vendors. The scope of Reed’s responsibilities also included real estate and supply chain accounting teams. This role participated in transitioning the function to a Shared Services Center through development of Service Level Agreements and budgeting.
Reed began his career within Internal Audit, progressing to the role of audit manager, before transitioning to the Shared Services environment.
Reed is a certified public accountant and certified internal auditor.
Krista Clar
Krista Clar serves as the Human Resources Director at FirstService Residential Nevada. With two decades of experience in human resources within the hospitality and gaming industry, Krista is a seasoned leader celebrated for her work in talent management, organizational transformation, and employee engagement.
Krista recently led the HR transition at Rio Hotel & Casino in Las Vegas, guiding over 1,500 team members through a complex management change process. Her career includes leadership roles at The Mirage, Resorts World Las Vegas, and MGM Resorts International, where she played a key role in implementing large-scale HR initiatives and cultivating a positive company culture.
Krista graduated from the University of Nevada, Las Vegas, and is widely recognized for her thought leadership. Her contributions to the industry have earned her numerous awards, including the Ragan Employee Communications Award.