Women’s History Month by Steven Parker, President
March is here and now we shift our focus on the importance of our March Social Pillar, Women's History Month. This month provides us with the opportunity to honor the remarkable achievements, contributions, and resilience of women throughout history and within FirstService Residential.Throughout history, women have shattered barriers, challenged norms, and paved the way for positive change in countless fields and industries. Their courage, determination, and leadership have not only shaped our past but continue to inspire us to be even better in the future.
As we celebrate Women's History Month, please take a moment to recognize and thank the women in your life that have helped you to become what you are and are leading the way to a better future.
First Impressions Matter by Gabby Rueda, Christine Pacquing and Sam Katzakian
- Setting the Tone: The initial interaction shapes the entire service experience. A warm, positive impression sets high expectations for excellent service.
- Building Trust: Customers form opinions based on their initial reactions. Friendly greetings, attentiveness, and professionalism build trust and loyalty.
- Memorability: A positive impression becomes synonymous with your brand and makes them more likely to recommend your services to others.
- Customer Perception: First impressions influence perceived competence, reliability, and commitment. A well-handled introduction tells customers they are in good hands.
- Word of Mouth: Great first impressions lead to positive word-of-mouth marketing. Satisfied customers share their experiences, enhancing your reputation.
Social Purpose Book Drive
We are hosting a Book Drive benefiting Robert Lunt Elementary (SNV) and Virginia Palmer Elementary (NNV) schools as part of our Social Purpose portion of the Annual Business Meeting on April 5, 2024. If you are able, please donate new books using the QR code below or the link: https://bit.ly/AMBBookDriveAssociate Kudos Spotlight: Akeisha Goins Thomas
We're happy to highlight an associate kudos for Akeisha Goins Thomas for her work with Cache HOA.
Thank you, Akeisha for everything you're doing with Cache HOA despite very difficult circumstances. Your work exemplifies Global Service Standard 4: We listen with genuine curiosity and empathy. We seek clear understanding and ensure we have met expectations.
If you would like to give kudos or recognition to an associate who you feel goes above and beyond, please send your Associate Kudos to our Communications & Engagement Manager Chris Chavez at [email protected].
Introducing Regional Director Jason Dougan
We are happy to introduce Jason Dougan as Regional Director of FirstService Residential. Jason will report to Vice President of Community and Lifestyle, Michael Quagrello in Southern Nevada.
Jason brings more than 20 years of hospitality experience ranging from front-line positions to executive committee-level responsibilities. His extensive experience includes pre-opening planning, opening, and renovations, and he has served as an agent of change in all aspects of the front office, housekeeping, budgeting, corporate sales, catering and banquets, spa/salon operations, revenue/yield management, marketing, front services, facilities, and security.
Jason's properties have reached a Forbes Travel Guide 4-star rating, which signifies that a property is among the best of the best in terms of guest experience, luxury, service, and facilities. His properties have also earned the AAA (Triple-A) Four Diamond designation representing some of the highest caliber hotels and restaurants in AAA's Diamond Program. Four Diamond hotels, just 6.5% of all AAA Diamond properties, are noted for upscale style and amenities enhanced with the right touch of service.
Jason has earned a Bachelor's Degree in Business Administration and recently moved back to Las Vegas from Scotland. In his spare time, he enjoys teeing it up on the golf course.
Please join us in welcoming Jason to our Nevada Team!
FirstService Residential Nevada wins two awards at 2024 CAI Gala
This month, the Community Associations Institute (CAI) Nevada Chapter hosted its Awards Gala at the Smith Center in Las Vegas. The Annual Awards Gala honors a select group of individuals who have made significant contributions to CAI and the community association's way of life. In January, CAI announced the award nominees with FirstService Residential Nevada associates receiving 23 award nominations. We are happy to announce that our team won two awards at the 2024 CAI Annual Gala.
Congratulations to Stephanie Viau, Regional Director in Northern Nevada for winning the 2023 Association Management Specialist of the Year and the entire Sun City Aliante Community Association team for winning the 2023 Southern Nevada Outstanding Large Association (501 doors or more). Join us in congratulating Stephanie Viau and also Damian Carrasco and the entire Sun City Aliante team!
Thank you for delivering exceptional service and solutions that enhance the value of every property and the life of every resident and for your unwavering commitment to our Mission and Core Values.
With over 45,000 members, Community Associations Institute (CAI) has 63 chapters worldwide, including Canada, the Middle East, and South Africa. CAI provides information, education, and resources to the homeowner volunteers who govern communities and the professionals who support them. CAI members include association board members and other homeowner leaders, community managers, association management firms, and other professionals who provide products and services to associations.