Make a Great Impression, Every Time

Did you know research shows it only takes about seven seconds for the human brain to create a first impression? As we continue with our FirstService…Then Everything Else initiative, we’re starting at the beginning of the customer experience, making a positive first impression. This is critical to building great relationships with our clients. Their initial impression can set the tone for the entire journey. It’s important to maintain the positive momentum we establish, but it all starts with that first interaction. So, here are five quick tips to help you nail a first impression: 1) Make eye contact. 2) Smile. 3) Actively listen. 4) Stand up straight. 5) Be empathetic. We’ll talk more about that last one in the coming months.
In the meantime, scan the QR code for additional tips and resources on making a great impression!

Jennifer Huerta,  VP Community & Lifestyle

 

Happy Anniversary!

Sandra Hines celebrates 15 years with FirstService Residential this month! She currently serves as an administrative assistant at the Arville office. Sandra is well known for her impressive Halloween costumes and upbeat personality. We appreciate having her as a dedicated member of our team.


Below are more associates celebrating an employment milestone in the month of February. Happy Anniversary to all!
Thank you for your dedication to FirstService Residential.​​​​​​​​


 

Congratulations Sun City Aliante!

For the 5^th consecutive year, our team at Sun City Aliante has been nominated for the CAI Outstanding Large Association of the Year Award. Led by General Manager Damian Carrasco, the team has won this award three of the past four years. We hope to be celebrating another win later this month. Please join us in congratulating Sun City Aliante on their nomination. We are all so proud of their outstanding work.
 

Celebrating Women’s History Month

Women’s History Month celebrates the vast contributions of women to our culture and society. It is observed annually during the month of March, corresponding with International Women’s Day on March 8. We celebrate our vice presidents, regional directors, general managers, community managers, and all the many women at FirstService Residential who help make our company an industry leader. Your invaluable contributions are very much appreciated.
 

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First, Service...Then Everything Else

Watch as President Steven Parker details what's next.