FirstBite - January 2024

New Year, New Opportunities by Steven Parker, President

As we begin the New Year, we have the opportunity to embrace fresh opportunities, evolve, and renew our dedication to delivering exceptional service, fostering innovation, and cultivating a culture of teamwork.
 
As we embark on this journey together, please take time to reflect on your personal and professional aspirations. Set goals that inspire and motivate you. Whether it's enhancing your skill set, fostering stronger relationships, or contributing to innovative initiatives, let's strive to turn our aspirations into tangible achievements. Your hard work, resilience, and unwavering commitment to our Global Service Standards have been the cornerstone of our 2023 accomplishments.
 
Let’s begin 2024 with optimism, determination, and a shared commitment to excellence. Thank you for everything you do and for doing your part in delivering on our mission to provide exceptional service and solutions that enhance the value of every property and the life of every resident. Happy New Year from all of us at FirstService Residential.
 

Deliver Exceptional Service by Michael Quagrello, VP, Community & Lifestyle

As we start the New Year, we renew our commitment to delivering exceptional customer service. This involves more than just meeting expectations; it's about exceeding them in every interaction. It starts with active listening to understand the customer's needs and concerns, followed by a genuine willingness to assist. Consistency cultivates loyalty and turns customers into advocates.
 
Ultimately, exceptional customer service isn't just a transactional exchange; it's about creating meaningful connections that leave customers feeling valued and satisfied.
 

Last Call for Peer Award Nominations

This is the LAST CALL to submit your nominations for Peer Awards. The winners will be announced at the 2024 Annual Business Meeting. We take great pride in our commitment to exceptional service, setting high standards, and recognizing the extraordinary efforts of our associates. So, we invite you to nominate associates who have personified our core values and delivered excellence, innovation, and exceptional customer service throughout 2023.
 
Please submit your nominations using the QR code.



The deadline to nominate is Friday, January 12th.
 

Associate Kudos Spotlight: Brianna Long and Damian Chavez | December 20, 2023

Today, we're proud to showcase an associate recognition for Belvedere Towers General Manager Brianna Long and Maintenance Engineer Damian Chavez from Belvedere Towers HOA President Caleb Wilson.



Thank you, Brianna and Damian, for making an incredible difference at Belvedere Towers. This story exemplifies Global Service Standard 3: Every interaction matters. We engage with friendly greetings and a sincere offer to assist. Our communications are accurate, clear, and reflect a respectful, warm, and professional tone.
 
If you would like to give recognition to an associate you feel goes above and beyond, please send your Associate Kudos to our Communications & Engagement Manager Chris Chavez at [email protected]. Please also take the time to nominate these associates for the Peer Award Nominations.
 

Insurance Premium Paid! | December 27, 2024

You asked, and we delivered! As part of our VOICES: Associate Survey, we have now created an Action Plan for areas of improvement coming directly from your participation and feedback.  As we wrap up 2023, one of the first items that you will see roll out is that FirstService Residential will pay for the premium on February 2, 2024, to all our U.S. associates enrolled in our 2024 Aetna medical and Delta Dental plans.



That means if you are enrolled in these plans, you will have zero premiums deducted for these benefits during that pay period. That’s a 4% reduction of your total 2024 premiums.
 
Your continuing focus on taking care of yourselves and staying healthy, combined with our relationships with our consultants and carriers, has helped us to provide the most competitive plans at the best possible prices over the past few years.
 
We are delighted to pass along this benefit to our associates. We wish you continued good health and happiness in 2024.