Gladys Nova serves as vice president of community and lifestyle services for FirstService Residential in Nevada. Nova handles association operations and leads a team of community managers within the Southern Nevada area.
Prior to joining FirstService Residential, Nova spent 21+ years at GE, where she most recently served as director of web and customer experience. During her time there, she led a team that was responsible for the development, design, vendor and customer engagements across a portfolio of digital and ecommerce properties. Nova was also co-manager of the Digital Technology Leadership Program and served as global program manager, among several other titles. Prior to GE, she worked in the telecommunications industry in sales and product management.
She received her bachelor of commerce from the University of Calgary in Canada and is certified as a Master Black Belt and Quality Leader in Six Sigma. She currently resides in Las Vegas with her husband.