People have relied on FirstService Residential to take care of their Illinois property management needs for more than 65 years. We’ve learned a thing or two along the way, and we use all that experience to improve the lives of everyone we serve. Whether you live in a downtown high-rise or a single-family home in one of Chicago’s many growing suburbs, our dedicated team of professionals is here to make a difference in your community.
If you have something to say, we’re great listeners. Our team members are always available to answer your questions at association board meetings, on the phone or through a timely email response. We believe that open communication between board members and residents can bring every community closer and make it a more enjoyable place to call home. We’re committed to handling everything for you, from association budgeting to equipment maintenance to neighborhood event planning. At FirstService Residential, our number one goal is to be genuinely helpful in ways that make it easier for you to focus on the things that matter most to you.
Our professional property managers have every part of Chicagoland covered! We manage communities in downtown Chicago and throughout all the suburbs that surround it. We’re proud to offer our award-winning customer service in the following areas:
It doesn’t matter if you live in a house, a condo or a high-rise building. You just want to be comfortable in your home and in your community. While you handle what happens under your roof, it’s our job to make sure the community surrounding your home is the very best it can be. Our services are tailored specifically to your community, so that it gets everything it needs and nothing it doesn’t need.
FirstService Residential brings you the best association management services in the industry, covering all types of properties, such as:
Thousands of condo residents in the Chicago area know all about the value we can bring to your community. Our long-standing relationships with certain vendors let us negotiate lower rates for important services like cable, insurance and trash removal. We hand-pick our management teams for each condo community so that you have the leadership in place that best fits all your goals and can meet all your expectations.
The ultimate in exceptional service standards, Chicago’s historic Co-ops require special management expertise. No one manages more co-ops in Chicago than FirstService Residential. We deliver service, compliance and value add options to your corporation and shareholders and offer an asset management perspective to enhance the value of your investment.
People who live in downtown Chicago love all the extras that they get from their high-rise buildings. We make sure those extras are always available and in the best shape possible so that everyone can enjoy them. Our teams maintain all your building’s amenities, from fitness rooms to common areas. We respond quickly to repair requests and enforce all local bylaws and regulations.
Active Adult Communities
There are plenty of great places for active seniors to live and play in the Chicago suburbs. FirstService Residential team members have a wealth of experience managing these kinds of communities and know exactly how to make sure you get the most from every day you spend there. We coordinate wellness programs and activities like swimming, tennis and golf, while maintaining your clubhouse, fitness room and spa. We make sure you never have a difficult time finding something to do!
Our highly-trained professionals do a great job managing all of the resort-style amenities you come to expect from your lifestyle community. From overseeing fitness and wellness programs to scheduling activities and social events, we make your neighborhood is never short on fun things to do!
Successful property managers can handle many things behind the scenes, while making it look much easier than it really is. Our team members do exactly that, going out of their way every day to deliver exceptional property management services to all our residents and board members. Your Chicagoland neighborhood needs to always look warm and inviting, so we conduct regular property inspections and enforce your community rules. We attend every board meeting to be available for any residents or board members who have questions or concerns. We’ll also coordinate with your vendors and subcontractors, put out community newsletters and handle emergency planning and equipment maintenance. FirstService Residential always does what’s right to enhance your property values and improve your lifestyle. That is our commitment to every property we manage.
We are also happy to offer additional services to every one of our communities in the Chicago area, including
Every association board wants to manage its money in the best way possible for its residents. We can help you do that by working to get you the best interest rates so that your reserves grow. Our lockbox services and multiple payment options for homeowners allow your cash flow to stay constant and simple to manage. We also have insurance affiliates that can negotiate the best rates for your community’s most effective coverage.
Financial management is the most important thing to any community’s long-term success. We recognize how crucial a balanced budget and accurate reporting are to an association’s bottom line, so we have our CPA-supervised accounting team provide monthly status reports for your board. Knowing where your balances stand helps you make better decisions about how to spend in the future.
Few things give homeowners a better sense of community than always knowing what is happening in their neighborhood. Our FirstService Residential Connect software makes that easy for residents and board members alike. It provides a central information point for everyone to have access to event calendars, board meeting minutes and message boards. Residents can also your FirstService Residential Connect to pay their association dues and manage their accounts. Board members can easily send out community-wide alerts about everything from potential threats to severe weather alerts.
Our 24/7 Customer Care Center lets residents and board members get quick answers to their questions, any time of day. Our after-hours on-call and trained emergency response programs make sure that effective associates are always ready to handle your calls. Well-trained Customer Care specialists are always standing by to take care of community questions or concerns and work hard to solve every problem on the first call. We are very proud that user ratings for our staff are very high for first-call resolution.
Construction and renovation projects are always easier with the right help. Our FS Project Management division features a team of experienced engineers and project managers who can make any project more efficient and cost-effective. We have a track record of success, with almost $50 million in completed projects.
Construction and Maintenance
Our exclusive Construction and Maintenance division offers professionals skilled in day-to-day repairs and work order projects, as well as contract-based construction projects. Our team only works on FirstService Residential managed properties and uses the same management systems for exceptional communication and efficiency.
Our FirstService Energy subsidiary is designed to reduce your energy consumption and save you money. We provide energy audits that discover areas where you can be more energy efficient, which will bring down your power bill. Our team can provide benchmarking reports in compliance with local requirements so that your Board Members have the data they need to make energy decisions. Every community has unique energy needs, so we tailor our solutions to your specific needs.
FirstService Residential offers the Customer Support Services department, a team of professionals offering administrative services to help your board run more effectively. We provide accurate recordkeeping for everything from insurance policies and claims to board meeting minutes and requests for architectural modifications. We also provide in-house fulfillment, vendor management and a rental program to make your job as a board member easier.
There is always a way for every one of us to get better at what we do. At FirstService Residential, we give all our team members the chance to keep learning, stay up to date on the services we offer and how to provide them to our clients in the best way. We hold periodic networking lunches for all our community managers to hear from our In Good Company businesses, like attorneys, vendors and accountants. We also offer quarterly engineer training for all our Illinois engineers, led by our Director of Engineering Services, and quarterly training for our Door Staff and Customer Service employees. This allows our staff to improve building maintenance efficiencies and better serve our clients.
All associates are eligible to take online training in business and industry topics from our inhouse FirstService University training application. Our Quarterly Employee Meetings bring together all employees for business updates, professional instruction and team-building. Every minute of training that we provide to one of our team members gives them the tools they need to deliver you the best customer service in the industry
Vendor Negotiations and Certifications
Our clients trust and expect us to deliver the very best. That’s why we are extremely selective in choosing the companies that service the communities we manage. We seek businesses that share our commitment to on-time, on-target, and on-the-money customer service. We offer this through our FirstService Residential Certified Vendor Program.
We have requirements for becoming certified, including verification of insurance coverage, abiding by our Vendor Terms and Conditions, and ensuring that appropriate business licenses are in place. This is a process we go through to feel confident our vendor partners will take great care of our communities and residents.
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