At FirstService Residential Illinois, our philosophy is centered on providing exceptional customer service. One way we provide world-class service is through our Customer Care Center, a 24/7 call-in resource providing the information your residents and homeowners want – any time, day or night – and from a friendly and knowledgeable person, not a recording.
When residents place a call, they are connected to a service-trained customer care specialist who can access a comprehensive database of information about your community through FSRConnectTM, our proprietary property management software. Our specialists are committed to delivering helpful answers and information, along with outstanding service, during the call.
The result? Instant answers, genuinely helpful service and complete customer satisfaction in just one call – whatever day and time that call happens to be.
We are proud that the Care Center continually earns high scores from satisfied users after the first call, exceeding the industry average for initial customer satisfaction.
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