Effective communication for community engagement

Establish HOA rules and regulations by navigating governing documents and resolutions to create beneficial rules for your community and residents.

The ancillary services offered by FirstService Residential can offer big savings to associations.

If your community is managed by a property management company, you probably have an after-hours number you can call for urgent issues. But what if you simply want to take care of day-to-day association business? “People don’t operate in normal business hours anymore,” says Rolando Hernandez, national customer care director at FirstService Residential. “Residents and board members need to be able to take care of community business how and when it’s convenient for them.”
 

Communicate the details of the association's snow removal contract so residents know what to expect.

For board members, special assessments are typically unwelcome necessities. They are primarily needed when the association’s reserves are not sufficient to pay for large capital projects such as replacing roofs or mechanical equipment.

As a board member, one of your top responsibilities is to maintain and improve your community’s physical property. But it can be tricky to budget for new amenities like a dog park or gate houses, or shared, common-area assets that will need to be replaced or upgraded years down the line such as roofing or building facades.

Comprehensive training gives your property manager the tools they need to support your board and resident needs, while creating operational successes.

When your community needs to bring a new manager on board, expert guidance from your property management company will make the process smooth.

When your property begins the process of hiring a vendor, you want to ensure that you're making the best choice possible for your community's benefit. A good vendor will execute your vision on time and budget, whereas a not-so-good one can be the source of lousy quality, unexpected delays, inconvenience, and a whole lot of headaches!