FirstService Residential – Delaware Property Management

At FirstService Residential, our experts have spent the last quarter-century providing the best in Delaware property management. Our goals are simple: to improve homeowner lifestyles while enhancing property values and maximizing your operating budgets. That’s how we deliver the exceptional service that you expect for a townhome community in Wilmington, a condo building in Dover or an active adult community in Southern Delaware.
 
We’re there whenever you need us, from attendance at your board meetings to regular property inspections. We improve communication with your residents, subcontractors and vendors, so that everyone is on the same page. We’ll also ease the burden of completing everything from budget reports to community newsletters. That’s how we build great relationships, by being genuinely helpful and taking care of the little things so that you don’t have to.

Areas We Serve in Delaware

No matter which of Delaware’s three counties you call home, we’ll see to it that you get nothing but the best property management service we can offer. Our offices cover the following areas:

  • Wilmington, including Parkside, Highlands and Pike Creek
  • Dover, including Woodcrest, Highland Acres and Kent Acres
  • New Castle, including Delaware City, Middletown and Newark
  • Southern Delaware, including Lewes, Milford and Rehoboth Beach

How our Delaware property management services help your community

Part of what makes Delaware such a great place to live is the variety of different housing options available. There’s really something for everyone, from young couples to growing families to retirees. Our job is to be experts on every kind of property in the area, and that’s exactly what we do, so we can provide the best management solutions for you.
 
FirstService Residential delivers industry-leading customer service for many kinds of communities in Delaware, including:

Community association & HOA

We know that no two neighborhoods are exactly the same, so we provide you with a full menu of services to choose from to fit the needs of your homeowners association. From attending board meetings to conducting property inspections and enforcing your policies and rules, our experienced team will always do what’s right for your community.

Condominium associations

Having a great community association management partner will keep your condo community running smoothly.  We do just that, putting the right people in the right positions and backing them up with support from our own offices to make sure they succeed. Our staffing solutions also maximize your operating budget and provide the highest quality service for your residents.

Property owner associations (POA)

Your property owner association is always in good hands with FirstService Residential. We’ll prepare financial reports, maintain common areas and make sure your residents are always in the know about what’s happening in your community.

Townhome communities

We know how important your townhome is to you, both as an investment and a place to call home. Our committed group of managers will always make sure that your community looks its best in order to enhance your property value. We also distribute community communications to make sure every homeowner stays informed.

Low-, mid- and high-rise

Not having to worry about facilities maintenance or equipment maintenance is a major reason why people choose to live in a low-rise, mid-rise or high-rise building. It’s our job to make sure your facilities are always in tip-top shape so that you can get the most out of them. We also know our way around all of those complicated condo laws, so that we can help you get answers to any question that may come up.

Active adult communities

Active living keeps you young at heart! We can help provide the programming you demand from an active adult community, from fitness programs to educational seminars and activity planning. You’ll have plenty of leisure services to keep you entertained and on the go. We’ll manage your community so that you can spend more time enjoying it.

Lifestyle communities

Southern Delaware has resort-style lifestyle communities that offer a unique living experience for their residents. Our dedicated Lifestyle team is here to make sure that you get all you expect out of the amenities your community has to offer. Our managers have a wealth of experience and a track record of success managing lifestyle communities. We’ll make it easy to enjoy your surroundings!

Delaware Property Management Services We Offer

We are committed to providing a wide variety of convenient services at every property we manage. Whether it’s something as simple as a quick response to an email or as complex as preparing your budgets and reports, we will deliver exceptional service every day. Our dedicated staff will conduct property inspections, enforce community standards and help resolve any disputes over violations. We’ll oversee equipment maintenance and negotiate with vendors and subcontractors to make the most of your dollars. We even assist with organizing volunteer resident committees and take care of emergency planning. We go above and beyond because all of our properties deserve nothing less!
 
We also offer other important benefits to all of the communities we manage, such as:

Financial Management

The financial health of your community is one of your most important concerns. That’s where we come in. Our finance and accounting experts will handle all of your financial reports and budget planning and assist your chosen accounting firm with tax preparation. We check and double check every transaction to make sure your board is always on budget.

Technology at Your Fingertips

Every community needs a central location where residents, board members and the management team can all access and share important information. Our proprietary FirstService Residential Connect™ software is just that place. It lets everyone in the neighborhood easily manage account balances, read board meeting minutes and download association documents. FirstService Residential Connect™ also allows managers to quickly alert residents about schedule changes, weather events or emergency situations. Our software truly brings the community together!

Customer Care Center  

Our 24/7 Customer Care Center is an around-the-clock resource for everyone living in your community. Our associates are always available to answer your questions and deliver world-class service to residents and board members. We work hard to solve your problem on the first call, every time, and we score very highly with our users in first-call customer satisfaction.

Cost Containment & Reduction

Because of our volume buying power, we are often able to negotiate lower banking rates and other pricing for our residents. We also audit your association’s budget to make sure your board is getting the best prices from suppliers and insurance carriers, while also ensuring that you’re getting the best coverage for your money.

Community Collection Services

Your association relies on homeowners to make timely dues payments in order to stay financially stable. When payments are late or delinquent, Community Collections Services (CCS) can effectively manage those accounts. CCS will employ best practices to notify homeowners and collect outstanding fees, including late notices and liens. CCS representatives keep open lines of communication with residents and board members so that all accounts have the chance to be brought back to good standing with the association.

Developer Consulting

Many developers in Delaware turn to FirstService Residential to help plan their projects. Our experts are involved in everything from planning amenities and reviewing site plans to evaluating safety and marketing strategies. We work hand-in-hand with architects, engineers and lawyers to make sure every project is done as efficiently and within budget as possible.

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