Enhancing Service Through Convenient Access and Communication
At FirstService Residential Delaware, we focus on providing responsive customer care and service to each of our residents and HOA Board members. One of the many ways we deliver world-class service is through our unique Customer Care Center – a 24/7 service-focused resource providing instant answers and information to your homeowners and residents.
When one of your residents places a call, our highly trained, service-focused customer care specialists respond immediately, logging in to FSRConnect™, our proprietary community management database program, to access complete information about your community. We strive to answer callers’ questions, provide information and resolve issues at the initial point of contact, and we’re proud that our Call Center earns very high scores from satisfied users after the first call – far exceeding the industry average for initial customer satisfaction.