Empowering HOA boards: Service-first solutions, supercharged by property management technology

At FirstService Residential, we know that thriving communities aren’t built by accident – they’re built by people who care, communicate, and collaborate. To us, our job is so much more than managing properties; it’s about fostering a place that board members and residents are proud to call home. That’s why our service-first philosophy is woven into everything we do, and why our property management technology is designed to amplify, not replace, the human touch.
 

The human element: Our foundation

Let’s be clear: technology is just the tool. Our people are the heart. Every system we offer is crafted to help board members, residents, and managers connect in ways that matter. Our local experts, dedicated managers, and always-on customer care team are here to listen, solve problems, and make life simpler for your community. When you need us, we’re there. No bots, no barriers, just real people ready to help.
 

Serving your HOA with proven property management technology systems

FirstService Residential Connect^™

Stay in the loop, wherever you are. Our proprietary platform lets board members, residents, and managers communicate, interact, and handle business from any device. Need to initiate a service request or check financials? It’s all at your fingertips, with your manager just a call or message away.

Learn more about FirstService Residential Connect^™ here.
 

Resident Support Services (RSS)

Our California-based RSS team works behind the scenes to resolve day-to-day resident issues, most within 24 hours. If something needs extra attention, it’s escalated to your community manager. Fewer calls and emails mean your manager can focus on what matters most: board initiatives and big-picture goals.

Learn more about RSS here.
 

24/7/365 Customer Care team

No matter the time, no matter the issue, our customer care professionals are ready to help at no extra charge. Make payments, request documents, report emergencies, or access common areas, knowing every call is logged and every concern is heard.

Learn more about our 24/7 Customer Care services here.
 

HODA^®: Homeowner Digital Assistant

HODA, our AI-powered assistant, can resolve 9 out of 10 resident inquiries instantly. Whether it’s via text, website chat, or Alexa, HODA is available 24/7 in any language. Residents get quick answers, and your manager gets more time to focus on board priorities. Smart, simple, and always service-first.

Learn more about HODA^® here.
 

Meeting Management System

Board meetings, streamlined. Our meeting management system helps managers create meeting packets in up to 50% less time, provides interactive agendas, and instantly record motions and votes. Integrated with DocuSign, it makes document handling a breeze – so your manager can spend less time on paperwork and more time supporting you.

Stay on top of architectural compliance and inspections with Smartwebs. This tool helps our field teams log inspections and manage architectural requests quickly and efficiently, so your community stays in compliance and your records are always up to date.

Learn more about the Meeting Management System here.
 

VIVE: Vendor Management

VIVE makes it easy to verify that every vendor your community works with is fully licensed and insured, keeping you compliant with legal requirements and industry standards. Our system tracks and manages all the necessary documentation, so you never have to worry about missing a renewal or falling out of compliance.

Learn more about VIVE and our vendor services here.
 

NPS Customer Service Satisfaction Survey

We don’t just listen – we act. Our annual surveys gather feedback from clients and employees, and senior leadership analyzes every response to make sure we’re always improving and meeting your needs.
 

Why service-first matters

Here’s our promise: systems, tools, and technology will never replace the people who care for your community. At FirstService Residential, everything we use is designed to make life easier for board members, provide faster service for residents, and allow managers to focus on critical business for your community. But no matter what, our people always lead the way. Real connections build real communities, and that’s what sets us apart.

Ready to experience service-first management? Visit fsresidential.com to learn more or contact us today.