“The Board conducted a thorough search and evaluation process when considering a change in management partners. FirstService Residential’s vast experience in partnering with communities similar to ours and their investment in the people, resources and technology necessary to deliver on their promises were important factors.” – Board President, Orange County
FirstService Residential has a rich history serving many of Orange County’s premier master planned and large scale communities. Our partner clients include many of the most prestigious and well known communities in Newport, Laguna Hills, Anaheim, Rancho Santa Margarita, Mission Viejo, Ladera Ranch, Rancho Mission Viejo and San Clemente.
Dating back over 35 years, we have been involved with every aspect of master planned communities from the initial planning, development and full management services. It is our specialty, one we are proud of and excited to share with the Board and residents of your community.
Each master planned community has a uniqueness all its own. The entrance, landscaping, public spaces, communal areas all create the community you chose to live in and forms a shared pride with your neighbors. FirstService Residential works tirelessly to maintain and improve all these elements.
The key to enhancing your community is not only doing the basics very well, but also identifying the unique needs of your community. We have the necessary industry knowledge and qualified personnel to successfully manage master planned communities.
Our Orange County team and local leadership are experts at providing staffing solutions and proactive management engagement – you’ll see the difference we make! We know any change to a new management team is well considered. For your homeowners, the transition must be smooth, complete and seamless. This is why we dedicate resources for a secure and smooth transition without any interruption to the association’s business.
We invite you to learn more about what it takes to transition properly by reading our in-depth white paper – Switching to a New Community Management Company: How a Dedicated Team Approach Can Ensure a Smooth Transition by clicking here.
We focus on three immediate and important principles to meet your needs:
Staffing Solutions
We recruit, hire, and train candidates with the highest aptitude and experience to ensure successful relationships between your community and FirstService Residential. Our in-house human resource experts source top talent specifically matched to your community. Based on the needs of the community, we review staffing models and make expert recommendations.
Operational Excellence
Our Orange County team has the experience and tools to ensure you receive the highest value. We work within budget guidelines to deliver solutions that keep your community looking its best. We attend to cost effectiveness on your behalf through company mandated processes such as securing competitive bids from pre-qualified and insured contractors, regularly sharing maintenance reports, and certifying vendors are meeting expectations. Your on-site team is also supported by an extensive network of associates with specialized expertise in accounting, human resources and technology to provide:
- Strategic planning
- Amenity & lifestyle programming
- Financial management
- Physical asset analysis and preventive maintenance programs
- Leadership planning
- Proprietary technology innovations
- Board member training
- Transitioning programs
- Industry-leading training and professional development
- Workflow management processes and systems
Exceptional Customer Service
FirstService Residential promotes transparency throughout all of our relationships with board members and residents. We focus exclusively on customer service and enhance this through the use of dynamic tools. FirstService Residential Connect™ was created as a fully integrated community management software system for residents and staff to perform numerous daily functions in a timely and efficient manner. Our local leaders engage associates who share our vision of superior service, quality and responsiveness.
We believe our highly skilled team, industry only resources and partnerships, unique structure, and cutting edge solutions are the reasons why we are Orange County’s leader in master planned and large scale community management.
Looking for best practices? Click here.
We welcome the opportunity to speak with you further about how FirstService Residential can enhance your community.
Fill out the form below to request a management proposal