Behind the Scenes: Residents' Roles

From community managers and board members to property management companies, each group plays a unique part in helping an association thrive. Residents play a critical role, too. Here's how understanding homeowners' rights and responsibilities can bring out the best in your community.

Residents have the right to:

  1. A quality association.Homeowners want to feel proud of the community they invest in.
  2. Fairness and honesty.Transparency from community leaders and their property management company are essential to association harmony.
  3. Financial stewardship. Association fees and assessments should be based on a realistic budget and spent wisely.
  4. High living standards.Each community should be supported according to its guidelines. If an association is managed by a property management company, residents can expect their property values and quality of life to increase.
  5. Access to documents.Homeowners must have complete access to an association's policies before purchasing a home or moving in. Other records should be readily available via written request or online.
  6. Open participation.This includes getting involved in meetings, committees and community elections.
  7. Reasonable processes.If caught in delinquency or fees from recurring violations, each homeowner should be notified about payment plans and other options before collections proceedings begin.
  8. Appeals.A process should be in place that provides for the hearing and appeal of decisions made by community leaders that affect non-routine, financial responsibilities or property rights.

Residents have a responsibility to:

  1. Be knowledgeable and compliant.Every resident should read and follow their association's governing documents.
  2. Preserve their property.Proper home maintenance doesn't only increase personal property values, it sets a good standard for the entire association, too. 
  3. Be honest and respectful.It doesn't cost anything to build healthy relationships with association leaders and neighbors. Plus, it generates a sense of community and an overall positive attitude.
  4. Engage with their community.From voting in community elections to joining a committee, there's a lot of ways residents can get involved.
  5. Make timely payments.Paying association dues on time enables a healthy cash flow for the community.
  6. Communicate.If a resident has difficulty paying assessments or meeting other obligations, it's best to contact their association leaders or community manager to explore their options.
  7. Provide updated contact information.Providing an updated phone number, email and emergency contact number ensures association leaders can reach the right person during a critical time. 

Get the picture! Want to get a printable version to share with your residents? Fill in the form to download the Resident Rights & Responsibilities infographic!

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