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Our HOA has been with FirstService Residential for over a year and they have been patient, professional, courteous, and reasonable with helping us manage and maintain our historic property. The challenges we have faced with maintenance, repair and upgrading our systems with a limited budget have been alleviated because of their innovation and efficiency for problem solving. Together, we have stayed the course and the results are starting to present themselves. A special thank you to S.P. and C.E.. Great teammates and great communicators.
— Q.J.Board president, San Antonio, TX -
FirstService Residential has provided great guidance and support for the community needs.
— H.W.Board member, Houston, TX -
For a board to be kept updated on pitfalls and procedures is so important. Learning from other communities and from subject matter experts is priceless.
— J.S.Board president, Fort Worth, TX -
I wanted to take a moment to express my appreciation for everything Ashley has accomplished in such a short time. She is incredibly talented — her people skills are unmatched by any multifamily residential GM I’ve worked with. Her ability to manage conflict with even the most demanding residents has been outstanding. What impresses me most is how she fosters a culture of pride and ownership, which ultimately translates into the exceptional service that FirstService Residential consistently delivers.
Ashley is truly special, and I’m sure you’re aware of that. If MetLife were to invest in another luxury high-rise in the Dallas market, I would absolutely recommend FirstService based on the success we experienced at our high-rise and the outstanding partnership we’ve had with Ashley.
— R.R., associate at MetLife Investment ManagementDallas, TX -
I am emailing to let you know what a great job your FSR colleague Stephen H. is doing for our HOA. FSR should be as proud of his professionalism as we at 5310 are of his hard work, extreme efforts and much time spent, managing our affairs. His involvement, ideas and guidance have been well received and greatly valued. We thank FSR for assigning him to our account
— J.F., HOA board memberDallas, TX -
Each year, the Dallas Builders Association (DBA) honors Builders, Developers, and Associates, making a significant and creative contribution in residential marketing with the annual McSAM Awards. This year, the residents of Pecan Square, a FirstService Residential-managed community, voted in record numbers to push their neighborhood into the top spot as "People's Choice Community of the Year." Congratulations to the Pecan Square team, who also won five other categories, including Master Planned Community of the Year, Best Lifestyle Programming, and Lifestyle Director of the Year, Candace Culver! We're proud to be the management partner for a community that residents love to call home.
— Dallas Builder's AssociationNorthlake, TX -
Tamara,
Congratulations on your promotion! I will miss working with you!!
Your knowledge and experience has been invaluable to the new Board of Directors of our HOA. As we worked through our responsibilities, your guidance and organization skills helped us get "up to speed" and carry out our duties effectively and efficiently.
Even when we were tempted to get into gray areas, your counsel and guidance kept us on the more prudent path! Your diligence in procuring bids on insurance and landscaping services, saved us over $50k this year.
The services that you and First Service Residential provide are equally outstanding. The recordkeeping, website and monthly financial statements make the director's job transparent, which in this day and time is of utmost importance.
You have been a valuable asset to our Board and HOA, best wishes as you continue on your career path!— H.P., HOA secretary-treasurerN. Richland Hills, TX -
My family and I have been residents in our HOA since 2017, moving from DFW. We love this area because we are within minutes from Houston in one direction and The Woodlands in the other. The staff (Courtney and Vanessa) at FirstService Residential/our HOA are kind and creative, responsive and professional. They are always looking for ways to improve our living conditions like increasing our internet speed, resurfacing our community pool/splashpad and hosting different events to meet our neighbors. Any time I have had a question or concern, they have been attentive and prompt to address/respond and I appreciate that.
— E.L., HOA board directorHouston, TX -
Please pass on to the entire team how grateful we are for all everyone did to keep the "ship afloat" during the perilous winter storm. I was hearing of my friend’s sufferings in the cold and so thankful to God and team that we were spared the debilitating temperatures. Let's hope we never have to fear the gelid weather again. A special thanks to those who spent the night away from home and those who worked long past their scheduled hours to keep us safe. There is truly no appropriate words that sincerely represent the gratitude, the determination and dedication to assure we pulled through when things looked dangerously close to being on the cusp of disaster. It is obvious so many went up and beyond what anyone would expect, and it has not gone unnoticed.
— K.B. and M.Q., ResidentsFort Worth, TX -
I know we are not completely out of the woods yet, but I do want you and the entire team to know how much your effort is appreciated. It has become par for the course at this point (seeing as we have had more extraordinary events in the last calendar year than I can remember) but the level of preparation, communication and blunt honesty is really as good as it gets in my opinion.
Austin, TX -
On February 17th, at 4am, our condominium association experienced a water event. A sprinkler pipe burst right in the lobby, almost directly above Charles’ head. Instead of panicking, he stayed calm as the alarm began to sound. He did what he knew to do – and started contacted managers and documenting via photos and video. He also was smart enough to make sure to head towards the elevator lobby to redirect guests to the garage and avoid the lobby which had now become closer to a waterpark. As Board members began to arrive, he had them take over redirecting other residents and went to meet police and fire at the front door – all while wet and freezing. He stayed in contact with me until I arrived and kept me updated with what was going on as I made my way in. He has received great praise from residents for his professional actions and we are very proud of the way he handled this wild emergency! Great work by Charles
— Condominium association board memberSan Antonio , TX -
The vision for our HOA has always been to deliver resort-style living with white glove service to our residents, and FirstService Residential possesses the qualities and experience that will help make this vision a reality.
— A.B., DeveloperFlower Mound, TX -
I wanted to mention that the company used for billing (Account Services*, I believe) has exceptional customer service. I was able to be connected with someone right away and the representative was very friendly and helpful. I’m not sure if your company chooses who they contract with, but my conversation with the representative was so pleasant that I thought it was worth mentioning. [ note: account services is run totally in-house by associates at FirstService Residential Texas]
— A.R., HOA residentFort Worth, TX -
FirstService Residential provided us a dedicated manager who is professional and detailed.
— B.L., HOA board memberFlower Mound, TX -
In our first year with FirstService Residential, our Association experienced an 11% budget surplus as a result of FirstService Residential vast bulk purchasing capacity, savings, competitive bidding on maintenance and capital projects, inventory and risk management and numerous human resource cost containment strategies.
— Board PresidentDallas, TX -
I just want to take the time to tell you that I am very pleased with the service and commitment that D.B. has provided. Not only is she the Property Manager for our HOA, she is a friend.
— W.B., HOA treasurerFort Worth, TX -
Consistent and reliable service. As developers, we appreciate a single point of contact for all management issues whether they're financial or enforcement related.
— D.H., DeveloperThe Woodlands, TX -
Kendra, I wanted to say thanks for all of your work and sacrifice as you serve so ably on our HOA board. You handle the stress and strain with grace and distinction, and I really appreciate what you do. I can sleep better at night knowing that you and your cohorts are taking care of all the facets of maintaining our HOA. Your professionalism and attention to detail is tops!
— HOA board memberGarland, TX -
I believe I can speak confidently for the rest of the board that Kayla is doing an excellent job as community manager. Her responsiveness and skill to handle any tasks or concerns of the HOA have been first rate. We look forward to continuing to work with her!
— DeveloperSan Antonio, TX -
Our manager is very prompt with answers to all our questions. Also prompt getting bids on what has to be done and keeping the board informed of all things. If there has to be something done she gets right on it. This can only come from good training from the company.
— HOA board memberKingwood, TX -
R.M. [maintenance supervisor], thanks for all your assistance with our move yesterday. The loading dock issue worked out just fine. Also, R.M.was extremely helpful and did his usual job of providing service above and beyond the call of duty. Please let him know how much I enjoyed knowing him. I appreciate his professionalism and his commitment to serving others. He is a credit to your company.
— R.M., HOA residentAustin, TX -
FirstService Residential has been my go to, exclusive HOA Management Service provider for over a decade and I have never had a reason to have second thoughts due to the outstanding service and the consistent development of staff from those I initially started with to those I deal with today.
— L.N., Long-term clientDallas, TX -
I have been working with FirstService Residential (formerly AMI) for 14 years and they have provided our association with excellent service, well above normal operations. We can depend on them in any situation to give us the advice we need.
— Association board memberHouston, TX -
Every representative I have interacted with has been very knowledgable, professional, and passionate.
— Board memberFort Worth, TX -
All my interactions with FirstService Residential (former AMI) as long as I have been on the Board have been professional and very knowledgeable.
— Condominium association board memberHouston, TX -
There are many things that come up with a HOA and it has been so nice to have a management company and its representative that has your back and you know will steer you in the right direction.
— Board MemberIrving, TX -
Her ability to wrangle the developer for solutions to chronic gate issues, her ownership to help our community, and her offer to walk me through the entire property - I was impressed with FirstService Residential community manager A.M.!
— Mrs. PResident, Fort Worth, TX