Testimonials

  • Harmony HOA, Spring TX
    My family and I have been residents in Harmony since 2017, moving from DFW.  We love this area because we are within minutes from Houston in one direction and The Woodlands in the other.  The staff (Courtney and Vanessa) at FirstService Residential/Harmony HOA are kind and creative, responsive and professional.  They are always looking for ways to improve our living conditions like increasing our internet speed, resurfacing our community pool/splashpad and hosting different events to meet our neighbors.  Any time I have had a question or concern, they have been attentive and prompt to address/respond and I appreciate that.
    Erica L.
    Board Director, Harmony HOA, Houston, TX
  • The Tower Condominiums, Fort Worth TX
    Krystal Barbarito and Michael Quinn: Please pass on to the entire team how grateful we are for all everyone did to keep the "ship afloat" during the perilous winter storm. I was hearing of my friend’s sufferings in the cold and so thankful to God and team that we were spared the debilitating temperatures. Let's hope we never have to fear the gelid weather again. A special thanks to those who spent the night away from home and those who worked long past their scheduled hours to keep us safe.  There is truly no appropriate words that sincerely represent the gratitude, the determination and dedication to assure we pulled through when things looked dangerously close to being on the cusp of disaster.  It is obvious so many went up and beyond what anyone would expect, and it has not gone unnoticed.
    Resident Feedback
    The Tower , Fort Worth, TX
  • The Tyndall at Robertson Hill, Cynthia Nelson, General Manager
    I know we are not completely out of the woods yet, but I do want you and the entire team to know how much your effort is appreciated. It has become par for the course at this point (seeing as we have had more extraordinary events in the last calendar year than I can remember) but the level of preparation, communication and blunt honesty is really as good as it gets in my opinion.
     
    Resident Feedback
    Post-Winter Storm Uri, The Tyndall at Robertson Hill, Austin, TX
  • Charles Fontenoy, Concierge, FirstService Residential
    On February 17th, at 4am, La Cascada experienced a water event. A sprinkler pipe burst right in the lobby, almost directly above Charles’ head. Instead of panicking, he stayed calm as the alarm began to sound. He did what he knew to do – and started contacted managers and documenting via photos and video. He also was smart enough to make sure to head towards the elevator lobby to redirect guests to the garage and avoid the lobby which had now become closer to a waterpark. As Board members began to arrive, he had them take over redirecting other residents and went to meet police and fire at the front door – all while wet and freezing. He stayed in contact with me until I arrived and kept me updated with what was going on as I made my way in. He has received great praise from residents for his professional actions and we are very proud of the way he handled this wild emergency! Great work by Charles
    Board Member, La Cascada Condominiums, San Antonio , TX
  • The vision for The Lakeside Tower has always been to deliver resort-style living with white glove service to our residents, and FirstService Residential possesses the qualities and experience that will help make this vision a reality.
    Alexander B.
    Developer, Realty Capital, Flower Mound, TX
  • I wanted to mention that the company used for billing (Account Services*, I believe) has exceptional customer service. I was able to be connected with someone right away and the representative was very friendly and helpful. I’m not sure if your company chooses who they contract with, but my conversation with the representative was so pleasant that I thought it was worth mentioning. [ note: account services is run totally in-house by associates at FirstService Residential Texas]
    Ashley R.
    Berkshire HOA, Fort Worth, TX
  • Bridlewood HOA
    FirstService Residential provided us a dedicated manager who is professional and detailed.
    Betty L.
    Bridlewood HOA, Flower Mound, TX
  • great customer rating - budget and resources
    In our first year with FirstService Residential, our Association experienced an 11% budget surplus as a result of FirstService Residential vast bulk purchasing capacity, savings, competitive bidding on maintenance and capital projects, inventory and risk management and numerous human resource cost containment strategies.
    Board President
    Dallas, TX
  • Dana Black, Community Manager, FirstService Residential
    I just want to take the time to tell you that I am very pleased with the service and commitment that Dana Black has provided. Not only is she the Property Manager for Lakeview West, she is a friend.
    William B.
    Treasurer, Lakeview West, Fort Worth, TX
  • Consistent and reliable service. As developers, we appreciate a single point of contact for all management issues whether they're financial or enforcement related.
    D.R. Horton
    Developer, The Woodlands, TX
  • http://txboards.com/CD_HallArts
    We're thrilled by this brilliant shout-out of our management partnership with HALL Arts Residences from national award-winning founder & publisher Candy Evans of the influential CandysDirt.com, a site for the truly real-estate obsessed in Dallas and North Texas.
    CandysDirt.com
    HALL Arts Residences, Dallas, TX
  • hidden forest estates hoa, garland tx
    Kendra, I wanted to say thanks for all of your work and sacrifice as you serve so ably on our HOA board. You handle the stress and strain with grace and distinction, and I really appreciate what you do.  I can sleep better at night knowing that you and your cohorts are taking care of all the facets of maintaining our HOA. Your professionalism and attention to detail is tops!
    Hidden Forest Estates HOA
    Garland, TX
  • Kallison Ranch, San Antonio TX
    I believe I can speak confidently for the rest of the board that Kayla is doing an excellent job as community manager.  Her responsiveness and skill to handle any tasks or concerns of the HOA have been first rate.  We look forward to continuing to work with her!
    Division President
    Developer - Perry Homes, Kallison Ranch HOA, San Antonio, TX
  • capable manager and staff, congratulations
    Our manager is very prompt with answers to all our questions. Also prompt getting bids on what has to be done and keeping the board informed of all things. If there has to be something done she gets right on it. This can only come from good training from the company.
    Elm Grove Townhomes
    Kingwood, TX
  • Reggie Mack [maintenance supervisor], thanks for all your assistance with our move yesterday.  The loading dock issue worked out just fine.  Also, Reggie was extremely helpful and did his usual job of providing service above and beyond the call of duty.  Please let him know how much I enjoyed knowing him.  I appreciate his professionalism and his commitment to serving others.  He is a credit to your company.
    Resident Feedback
    The Tyndall at Robertson Hill, AUSTIN, TX
  • professional celebration
    FirstService Residential has been my go to, exclusive HOA Management Service provider for over a decade and I have never had a reason to have second thoughts due to the outstanding service and the consistent development of staff from those I initially started with to those I deal with today.
    Lee Nichols
    Dallas, TX
  • Marina Village, Houston TX
    I have been working with FirstService Residential (formerly AMI) for 14 years and they have provided Marina Village with excellent service, well above normal operations. We can depend on them in any situation to give us the advice we need.
    Marina Village
    Board Member, Houston, TX
  • Every representative I have interacted with has been very knowledgable, professional, and passionate.
    PID 6 - Park Glen
    Fort Worth, TX
  • community manager does well
    All my interactions with FirstService Residential (former AMI) as long as I have been on the Board have been professional and very knowledgeable.
    South Padre Island Beach Resort
    Board Member, Houston, TX
  • Versailles Villas, Irving, TX
    There are many things that come up with a HOA and it has been so nice to have a management company and its representative that has your back and you know will steer you in the right direction.
    Board Member, Versailles Villas HOA, Irving, TX
  • Ashley Meek, Community Manager, Westworth Falls
    Her ability to wrangle the developer for solutions to chronic gate issues, her ownership to help our community, and her offer to walk me through the entire property - I was impressed with FirstService Residential community manager Ashley Meek! 
    Mrs. P
    Resident, Westworth Falls, Fort Worth, TX