Katie Ward, President, Texas Region
Katie WardPresident, Texas
Eugene Patillo, President, San Antonio
Eugene PatilloPresident, San Antonio
Kristie Rose-Zapp, President, Austin
Kristie Rose-ZappPresident, Austin
Rocco Valentino, President, Houston
Rocco ValentinoPresident, Houston
Patrick Droesch, President, Dallas-Fort Worth
Patrick DroeschPresident, Dallas-Fort Worth
Jeff Dowdle, VP, Sales
Jeff DowdleRegional Vice President, Sales
Michelle Malegni, VP, Client Accounting
Michelle MalegniVice President, Client Accounting
Lisa Cunningham, SVP, Finance
Lisa CunninghamSenior Vice President, Finance
Kristin Nowak, VP, Human Resources
Kristin NowakVice President, Human Resources
Susan Ward-Freeman, VP, High-Rise Management
Susan Ward-FreemanVice President, High-Rise Management
Jesika Land, VP, Marketing
Jesika LandVice President, Marketing
Tanya Mendenhall, VP, Management
Tanya MendenhallVice President, Management
Katie received a Bachelor of Arts degree from the University of California, Irvine. She also completed a leadership program through the Urban Land Institute. Prior to joining the Texas region in 2019, she participated on the Finance and Advancement committees at St. Francis of Assisi in Yorba . In addition, she served as a volunteer for the Orange County Young Leader Organization.
As President of FirstService Residential in San Antonio, Eugene Patillo leads all aspects of association management to ensure each client experiences superior customer service, professional management and exceptional value. He also oversees management and partnership growth with local developers.
Eugene returns to FirstService Residential after spending nearly five years as an executive for a highly respected San Antonio developer.
His industry experience spans four decades within the San Antonio market. In upper management or executive-level roles, Eugene's background includes residential home construction and subdivision development, commercial construction and management, and facilities operations. His career also encompasses more than 30 years of community association management, including some of San Antonio's most distinguished communities. Eugene earned his PCAM and CMCA designations.
Kristie brings seventeen years of community management experience with portfolio and master-planned communities, including 23 years of strategic planning and financial analysis expertise. Her extensive project management, relationship building and strategic planning experience has resulted in successful partnerships in her previous FirstService Residential role throughout California with large master-planned communities and developers.
She is an active member of CAI, previously serving on the CAI Board of Directors in California. Kristie enjoys spending time with family, cooking, sports, and creating the next adventure in her spare time.
Valentino comes to FirstService Residential with over two decades of management and operations experience, notably with Landry's Inc., where he rose through the ranks, eventually becoming the vice president of international operations and franchising.
Patrick has held previous executive roles in the hospitality industry, including Front Burner Restaurants, Lone Star, Brinker International and Club Corp. He also serves as vice chairman for Legacy Christian Academy, a nonprofit K-12 school in Frisco. Patrick is a graduate of California State University.
He comes to FirstService Residential from CoreLogic, where he recently served as the Senior Leader of Global Sales & Marketing and was responsible for the growth and retention of over $600 million in revenue. He began his career at Marcus & Millichap as a multifamily broker and quickly achieved success, receiving multiple productions awards during his more than 10 years with the firm.
Dowdle brings more than 20 years of sales experience in multifamily and property management, with nearly half of that time in sales leadership and executive management. His expertise in building strong performing sales teams with process-driven methods to achieve growth has made him adept at developing great talent.
He received his undergraduate degree from Brigham Young University in Provo, Utah.
Michelle spent much of her career at ClubCorp where she held multiple financial and management leadership roles. She also started and led several business ventures, including a Dallas-based debt settlement company that services clients throughout the country.
Prior to joining FirstService Residential, Lisa held several financial leadership roles at McDonald’s Corporation, where she directly supported operations. She is a results-focused, strategic thinker with a passion for service.
Lisa holds a bachelor’s degree from Dillard University in New Orleans and a master’s degree from Columbia University in NY. She lives in DFW with her daughter Lauren and dog Charlie.
She is a graduate of the University of Wisconsin-Whitewater. Kristin lives in Dallas with her husband, Kevin, two children, Kaitlyn and Kaden, and dog Harper.
Following a 30-year career in luxury hospitality, Susan joined FirstService Residential in 2011 as general manager of The House at Victory Park. She's worked with the finest names in hospitality, including the Ritz-Carlton, Four Seasons, St. Regis, the Waldorf Astoria in New York City and, most recently, as general manager of a luxury boutique hotel in Houston.
Originally from Upstate New York, Susan attended Endicott College in Massachusetts with a degree in Hotel Restaurant Management and Tourism, cum laude.
Before joining FirstService Residential in 2018, Jesika worked in nonprofit healthcare and managed day-to-day marketing projects, and system initiatives and campaigns. With more than 20 years in product and services marketing, Jesika has a proven track record of building strong marketing teams and as well as award-winning campaigns.
Jesika is a cum laude graduate of the University of Texas at Dallas. She lives in Dallas with her two children, Olivia and Samantha, and two dogs, Shep and Jake and two cats, Oliver and Bitty.