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Katie Ward, President, Texas Region
Katie Ward
President, Texas -
Patrick Droesch, President, Dallas-Fort Worth
Patrick Droesch
President, Dallas-Fort Worth -
Kristie Rose-Zapp, President, Austin & San Antonio
Kristie Rose-Zapp
President, Austin & San Antonio -
Veronica Sandoval, VP, Sales
Veronica Sandoval
Regional Vice President, Sales -
Lisa Cunningham, SVP, Finance
Lisa Cunningham
Senior Vice President, Finance -
Kristin Nowak, VP, Human Resources
Kristin Nowak
Vice President, Human Resources -
Susan Ward-Freeman, President, High-Rise Management
Susan Ward-Freeman
President, High-Rise Management -
Jesika Land, VP, Marketing
Jesika Land
Vice President, Marketing -
Tanya Mendenhall, VP, Management
Tanya Mendenhall
Vice President, Management
Katie Ward, President, Texas Region
Katie Ward
President, Texas
As President of the Texas region, Katie Ward brings more than two decades of experience in the property management industry. Katie previously served in two key roles in California, including Executive Vice President, Community Management, and President of FirstService Association Consulting, the company’s forward planning and budget consulting division.
Katie received a Bachelor of Arts degree from the University of California, Irvine. She also completed a leadership program through the Urban Land Institute. Prior to joining the Texas region in 2019, she participated on the Finance and Advancement committees at St. Francis of Assisi in Yorba . In addition, she served as a volunteer for the Orange County Young Leader Organization.
Katie received a Bachelor of Arts degree from the University of California, Irvine. She also completed a leadership program through the Urban Land Institute. Prior to joining the Texas region in 2019, she participated on the Finance and Advancement committees at St. Francis of Assisi in Yorba . In addition, she served as a volunteer for the Orange County Young Leader Organization.
Patrick Droesch, President, Dallas-Fort Worth
Patrick Droesch
President, Dallas-Fort Worth
President of the Dallas-Fort Worth metro area, Patrick joined FirstService Residential with an extensive background in leadership development, hospitality and customer service. He leads the operations team in the development and implementation of strategic plans to ensure growth as well as client and associate satisfaction.
Patrick has held previous executive roles in the hospitality industry, including Front Burner Restaurants, Lone Star, Brinker International and Club Corp. He also serves as vice chairman for Legacy Christian Academy, a nonprofit K-12 school in Frisco. Patrick is a graduate of California State University.
Kristie Rose-Zapp, President, Austin & San Antonio
Kristie Rose-Zapp
President, Austin & San Antonio
As President of FirstService Residential in Austin, Kristie Rose-Zapp leads market operations and is responsible for overall community association management growth and development of local industry partnerships. Her responsibilities include facilitating new contracts, maintaining client relations and spearheading continued growth throughout the division. In addition, she plays an integral role in talent recruitment, establishing new accounts, and developing and implementing company procedures.
Kristie brings seventeen years of community management experience with portfolio and master-planned communities, including 23 years of strategic planning and financial analysis expertise. Her extensive project management, relationship building and strategic planning experience has resulted in successful partnerships in her previous FirstService Residential role throughout California with large master-planned communities and developers.
She is an active member of CAI, previously serving on the CAI Board of Directors in California. Kristie enjoys spending time with family, cooking, sports, and creating the next adventure in her spare time.
Kristie brings seventeen years of community management experience with portfolio and master-planned communities, including 23 years of strategic planning and financial analysis expertise. Her extensive project management, relationship building and strategic planning experience has resulted in successful partnerships in her previous FirstService Residential role throughout California with large master-planned communities and developers.
She is an active member of CAI, previously serving on the CAI Board of Directors in California. Kristie enjoys spending time with family, cooking, sports, and creating the next adventure in her spare time.
Veronica Sandoval, VP, Sales
Veronica Sandoval
Regional Vice President, Sales
Veronica Sandoval serves as the Regional Vice President of Sales for the Texas Region.
Lisa Cunningham, SVP, Finance
Lisa Cunningham
Senior Vice President, Finance
As the regional finance leader, Lisa oversees financial planning and analysis as well as corporate accounting. She is responsible for the financial management of the Texas markets, which includes delivering actionable insights to accelerate growth, increase efficiencies, and enhance performance.
Prior to joining FirstService Residential, Lisa held several financial leadership roles at McDonald’s Corporation, where she directly supported operations. She is a results-focused, strategic thinker with a passion for service.
Lisa holds a bachelor’s degree from Dillard University in New Orleans and a master’s degree from Columbia University in NY. She lives in DFW with her daughter Lauren and dog Charlie.
Prior to joining FirstService Residential, Lisa held several financial leadership roles at McDonald’s Corporation, where she directly supported operations. She is a results-focused, strategic thinker with a passion for service.
Lisa holds a bachelor’s degree from Dillard University in New Orleans and a master’s degree from Columbia University in NY. She lives in DFW with her daughter Lauren and dog Charlie.
Kristin Nowak, VP, Human Resources
Kristin Nowak
Vice President, Human Resources
As the leader of human resources initiatives, Kristin brings experience in the hospitality, travel and food service industries where she recently served as vice president of human resources for Wingstop. She's also worked for Omni Hotels and Wyndham International, both know for their excellence in service. As a true business partner, Kristin has a strong track record of developing HR teams that fully support core strategies to achieve company goals.
She is a graduate of the University of Wisconsin-Whitewater. Kristin lives in Dallas with her husband, Kevin, two children, Kaitlyn and Kaden, and dog Harper.
She is a graduate of the University of Wisconsin-Whitewater. Kristin lives in Dallas with her husband, Kevin, two children, Kaitlyn and Kaden, and dog Harper.
Susan Ward-Freeman, President, High-Rise Management
Susan Ward-Freeman
President, High-Rise Management
Susan leads high-rise association managers and board members to ensure quality service, meet client expectations and maximize financial performance.
Following a 30-year career in luxury hospitality, Susan joined FirstService Residential in 2011 as general manager of The House at Victory Park. She's worked with the finest names in hospitality, including the Ritz-Carlton, Four Seasons, St. Regis, the Waldorf Astoria in New York City and, most recently, as general manager of a luxury boutique hotel in Houston.
Originally from Upstate New York, Susan attended Endicott College in Massachusetts with a degree in Hotel Restaurant Management and Tourism, cum laude.
Following a 30-year career in luxury hospitality, Susan joined FirstService Residential in 2011 as general manager of The House at Victory Park. She's worked with the finest names in hospitality, including the Ritz-Carlton, Four Seasons, St. Regis, the Waldorf Astoria in New York City and, most recently, as general manager of a luxury boutique hotel in Houston.
Originally from Upstate New York, Susan attended Endicott College in Massachusetts with a degree in Hotel Restaurant Management and Tourism, cum laude.
Jesika Land, VP, Marketing
Jesika Land
Vice President, Marketing
Jesika leads the overall marketing strategy and sales support, community communication, intranet maintenance and client retention strategy.
Before joining FirstService Residential in 2018, Jesika worked in nonprofit healthcare and managed day-to-day marketing projects, and system initiatives and campaigns. With more than 20 years in product and services marketing, Jesika has a proven track record of building strong marketing teams and as well as award-winning campaigns.
Jesika is a cum laude graduate of the University of Texas at Dallas. She lives in Dallas with her two children, Olivia and Samantha, and two dogs, Shep and Jake and two cats, Oliver and Bitty.
Before joining FirstService Residential in 2018, Jesika worked in nonprofit healthcare and managed day-to-day marketing projects, and system initiatives and campaigns. With more than 20 years in product and services marketing, Jesika has a proven track record of building strong marketing teams and as well as award-winning campaigns.
Jesika is a cum laude graduate of the University of Texas at Dallas. She lives in Dallas with her two children, Olivia and Samantha, and two dogs, Shep and Jake and two cats, Oliver and Bitty.
Tanya Mendenhall, VP, Management
Tanya Mendenhall
Vice President, Management
Well-versed in building and engaging communities, Tanya's extensive lifestyle development and management background serve her well as the consultant for high-rise and single-family developers. Operating with a 'do it right the first time' attitude, Tanya takes each developer's vision and transforms it into a reality that's cherished by all residents. She also oversees the Hillwood division for FirstService Residential.