Katie Ward, President, Texas Region
Katie WardPresident, Texas
Patrick Droesch, President, Dallas-Fort Worth
Patrick DroeschPresident, Dallas-Fort Worth
Kristie Rose-Zapp, President, Austin & San Antonio
Kristie Rose-ZappPresident, Austin & San Antonio
Craig Phillips, President, Houston
Craig PhillipsPresident, Houston
Veronica Sandoval, VP, Sales
Veronica SandovalRegional Vice President, Sales
Lisa Cunningham, SVP, Finance
Lisa CunninghamSenior Vice President, Finance
Kristin Nowak, VP, Human Resources
Kristin NowakVice President, Human Resources
Susan Ward-Freeman, President, High-Rise Management
Susan Ward-FreemanPresident, High-Rise Management
Jesika Land, VP, Marketing
Jesika LandVice President, Marketing
Tanya Mendenhall, VP, Management
Tanya MendenhallVice President, Management
With a vibrant career spanning over 20 years, Katie Ward stands at the forefront of the property management industry as President of the Texas region at FirstService Residential. Her dynamic leadership and strategic vision are instrumental in fostering the region's expansion and reinforcing a culture dedicated to service excellence and associate empowerment.
Prior to her role in Texas, Katie honed her expertise in California, fulfilling pivotal positions that shaped her comprehensive understanding of the industry. As the Executive Vice President of Community Management, she demonstrated an unwavering commitment to client satisfaction and operational excellence. Her tenure as President of FirstService Association Consulting drove proficiency in forward planning and budget consultancy, further solidifying her status as a thought leader in the field.
Katie earned a Bachelor of Arts degree at the University of California, Irvine and is a longtime member of the Urban Land Institute, equipping her with skills essential for navigating the complexities of modern real estate and community development.
In 2019, Katie began her role as President of FirstService Residential, Texas, where her leadership has shaped an effective, client-first collaborative team of professionals that serve our customers every day.
President of the Dallas-Fort Worth metro area, Patrick joined FirstService Residential with an extensive background in leadership development, hospitality and customer service. He leads the operations team in the development and implementation of strategic plans to ensure growth as well as client and associate satisfaction.
Patrick has held previous executive roles in the hospitality industry, including Front Burner Restaurants, Lone Star, Brinker International and Club Corp. He also serves as vice chairman for Legacy Christian Academy, a nonprofit K-12 school in Frisco. Patrick is a graduate of California State University.
Kristie brings seventeen years of community management experience with portfolio and master-planned communities, including 23 years of strategic planning and financial analysis expertise. Her extensive project management, relationship building and strategic planning experience has resulted in successful partnerships in her previous FirstService Residential role throughout California with large master-planned communities and developers.
She is an active member of CAI, previously serving on the CAI Board of Directors in California. Kristie enjoys spending time with family, cooking, sports, and creating the next adventure in her spare time.
Craig comes to FirstService Residential with 15 years in the hospitality industry holding executive roles with Invited, The Fox Theatre, Levy and Professional Sports Catering.
Craig is originally from Birmingham, AL, where he attended Troy University.
Prior to joining FirstService Residential, Lisa held several financial leadership roles at McDonald’s Corporation, where she directly supported operations. She is a results-focused, strategic thinker with a passion for service.
Lisa holds a bachelor’s degree from Dillard University in New Orleans and a master’s degree from Columbia University in NY. She lives in DFW with her daughter Lauren and dog Charlie.
She is a graduate of the University of Wisconsin-Whitewater. Kristin lives in Dallas with her husband, Kevin, two children, Kaitlyn and Kaden, and dog Harper.
Following a 30-year career in luxury hospitality, Susan joined FirstService Residential in 2011 as general manager of The House at Victory Park. She's worked with the finest names in hospitality, including the Ritz-Carlton, Four Seasons, St. Regis, the Waldorf Astoria in New York City and, most recently, as general manager of a luxury boutique hotel in Houston.
Originally from Upstate New York, Susan attended Endicott College in Massachusetts with a degree in Hotel Restaurant Management and Tourism, cum laude.
Before joining FirstService Residential in 2018, Jesika worked in nonprofit healthcare and managed day-to-day marketing projects, and system initiatives and campaigns. With more than 20 years in product and services marketing, Jesika has a proven track record of building strong marketing teams and as well as award-winning campaigns.
Jesika is a cum laude graduate of the University of Texas at Dallas. She lives in Dallas with her two children, Olivia and Samantha, and two dogs, Shep and Jake and two cats, Oliver and Bitty.