Leadership

As President of FirstService Residential in San Antonio, Eugene Patillo leads all aspects of association management to ensure each client experiences superior customer service, professional management and exceptional value. He also oversees management and partnership growth with local developers.

Eugene returns to FirstService Residential after spending nearly five years as an executive for a highly respected San Antonio developer.

His industry experience spans four decades within the San Antonio market. In upper management or executive-level roles, Eugene's background includes residential home construction and subdivision development, commercial construction and management, and facilities operations. His career also encompasses more than 30 years of community association management, including some of San Antonio's most distinguished communities. Eugene earned his PCAM and CMCA designations.

As President of FirstService Residential in Austin, Gerry Poe leads market operations and is also responsible for overall community association management growth and development of local industry partnerships. 
 
Gerry is an accomplished leader in Austin residential development circles. His in-depth knowledge of working with local municipalities and building communities adds value to our organization and directly supports the company’s efforts to protect property values and enhance the lives of our residents.
 
Before joining FirstService Residential, Gerry worked for KB Home where he led government and public affairs and was responsible for directing the organization’s policies and objectives as it pertains to municipality management. Through the strategic development of key relationships and identification of opportunities for process improvement, Gerry was successful in supporting valuable land negotiations and local permitting enhancements.
 
Gerry received his undergraduate degree from Texas A&M University. He is a long-standing member and actively serves on the boards of both the Home Builders Association of Greater Austin and the Center for Child Protection.

As President of FirstService Residential in Houston, Rocco Valentino leads all aspects of association management to ensure each client experiences superior customer service, professional management and exceptional value. He also oversees management and partnership growth with local developers.

Valentino comes to FirstService Residential with over two decades of management and operations experience, notably with Landry's Inc., where he rose through the ranks, eventually becoming the vice president of international operations and franchising.
 

As the Senior Vice President of Community Management, Patrick joined FirstService Residential with an extensive background in leadership development, hospitality and customer service. He leads the operations team in the development and implementation of strategic plans to ensure growth as well as client and associate satisfaction.

Patrick has held previous executive roles in the hospitality industry, including Front Burner Restaurants, Lone Star, Brinker International and Club Corp. He also serves as vice chairman for Legacy Christian Academy, a nonprofit K-12 school in Frisco. Patrick is a graduate of California State University.

Jeff Dowdle serves as the Regional Vice President of Sales for the Texas Region.

He comes to FirstService Residential from CoreLogic, where he recently served as the Senior Leader of Global Sales & Marketing and was responsible for the growth and retention of over $600 million in revenue. He began his career at Marcus & Millichap as a multifamily broker and quickly achieved success, receiving multiple productions awards during his more than 10 years with the firm.
 
Dowdle brings more than 20 years of sales experience in multifamily and property management, with nearly half of that time in sales leadership and executive management. His expertise in building strong performing sales teams with process-driven methods to achieve growth has made him adept at developing great talent.
 
He received his undergraduate degree from Brigham Young University in Provo, Utah.

An experienced professional with demonstrated leadership abilities and an entrepreneurial spirit, Michelle leads our association board accounting services. She's responsible for ensuring the delivery of quality financial services to our association clients and leading strategy and improvements for accounting best practices.

Michelle spent much of her career at ClubCorp where she held multiple financial and management leadership roles. She also started and led several business ventures, including a Dallas-based debt settlement company that services clients throughout the country.

As the leader of human resources initiatives, Kristin brings experience in the hospitality, travel and food service industries where she recently served as vice president of human resources for Wingstop. She's also worked for Omni Hotels and Wyndham International, both know for their excellence in service. As a true business partner, Kristin has a strong track record of developing HR teams that fully support core strategies to achieve company goals.

She is a graduate of the University of Wisconsin-Whitewater. Kristin lives in Dallas with her husband, Kevin, two children, Kaitlyn and Kaden, and dog Harper.

Susan leads high-rise association managers and board members to ensure quality service, meet client expectations and maximize financial performance.

Following a 30-year career in luxury hospitality, Susan joined FirstService Residential in 2011 as general manager of The House at Victory Park. She's worked with the finest names in hospitality, including the Ritz-Carlton, Four Seasons, St. Regis, the Waldorf Astoria in New York City and, most recently, as general manager of a luxury boutique hotel in Houston. 

Originally from Upstate New York, Susan attended Endicott College in Massachusetts with a degree in Hotel Restaurant Management and Tourism, cum laude. 

Well-versed in building and engaging communities, Tanya's extensive lifestyle development and management background serve her well as the consultant for high-rise and single-family developers. Operating with a 'do it right the first time' attitude, Tanya takes each developer's vision and transforms it into a reality that's cherished by all residents. She also oversees the Hillwood division for FirstService Residential.