Thousands of associates with FirstService Residential, North America’s leading property management company, are showing off their back-to-school spirit and enrolling in the company’s exclusive FirstClass online learning platform. Nearly one-third of the company’s 14,000 associates, from managers to support staff, are registered in FirstClass, which provides a vast compendium of resources, including online courses, books, videos and webinars, to support an associate’s progression with FirstService Residential.

FirstClass also complements the company’s recruitment initiatives to promote property management careers to candidates outside of the real estate sector through its “I Am FirstService Residential” employment website. The curricula is used extensively by new recruits to quickly onboard with the industry practice standards and job skills they need to prosper in their new positions.

“The beauty of FirstClass is that associates become personally invested to enhance their professional capabilities, improve their productivity and steer their progression with the company as dictated by their own career objectives and circumstances,” remarked Lupe Mujica, FirstService Residential’s chief human resources officer.

The deep repository of FirstClass education and training programs is accessible via mobile devices and desktops, is updated regularly, and available 24/7 so that associates can customize their own program of study and complete programs at their own pace. Based on current enrollment, the most popular topics from the hundreds of available courses are:
  • Establishing team goals
  • The value of peer relationships
  • Problem solving
  • Handling difficult conversations effectively
  • Business writing
FirstService Residential also invests in external training platforms, such as expert seminars, in in-house learning centers in certain markets, and programs to facilitate the process for associates to obtain licenses and certifications in community management and operations.

Mujica added, “Giving our associates the means to augment their expertise and skill set to succeed in their position ultimately supports the FirstService Residential mission of every associate to deliver exceptional service and solutions that add value and enhance the lifestyles of every property and resident we serve.”

About FirstService Residential

FirstService Residential is North America's largest manager of residential communities and the preferred partner of HOAs, community associations and strata corporations in the U.S. and Canada. FirstService Residential's managed communities include low-, mid- and high-rise condominiums and cooperatives, single-family homes, master-planned, lifestyle and active adult communities, and rental and commercial properties.

With an unmatched combination of deep industry experience, local market expertise and personalized attention, FirstService Residential delivers proven solutions and exceptional service that add value, enhance lifestyles and make a difference, every day, for every resident and community it manages. FirstService Residential is a subsidiary of FirstService Corporation, a North American leader in the property services sector. For more information, visit
Sep 23, 2016