Articles

Here’s where you’ll find recent articles about FirstService Residential, as well as our impact on the areas we serve.

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Is Your Management Company a Good Communicator?

Posted on Friday November 16, 2018

Is good communication important to your property management company? Use this questionaire to find out.

How to Improve Communication in Your Association

Posted on Tuesday November 06, 2018

As a homeowner, you can do your part to make communication in your community association better. Find out how.

The Do’s & Don’ts of Board Communication

Posted on Tuesday October 23, 2018

Are Residents in Your Condo Corporation Getting the Message? Does your board know the secrets of effectively communicating with residents?

How to Communicate so Residents Listen

Posted on Friday October 05, 2018

Are residents in your community always aware of upcoming events, construction projects and board meetings? Do they understand their responsibilities and the policies they need to comply with?
 

Customer Care: 7 Ways Your Management Company Should “Answer the Call”

Posted on Monday September 17, 2018

If your community is managed by a property management company, you probably have an after-hours number you can call for urgent issues. But what if you simply want to take care of day-to-day association business? “People don’t operate in normal business hours anymore,” says Rolando Hernandez, national customer care director at FirstService Residential. “Residents and board members need to be able to take care of community business how and when it’s convenient for them.”
 

How to Defend Your HOA or Condo Association Against a Cyberattack

Posted on Monday August 27, 2018

You may not think cybercriminals have any interest in your condo or homeowners association (HOA), but don’t be so sure. As a small business, your association may be facing more risk than it did in the past.

5 Tips for Creating Condo and HOA Policies That Make Sense

Posted on Monday July 30, 2018

It’s a common problem that many condo and homeowners’ associations (HOAs) face: rules that simply don’t work as they were intended. Sometimes it’s because they are enforced inconsistently or aren’t enforced at all. Other times it’s because they go too far. At their worst, poorly instituted policies can even cause neighborhood discord.

3 Insurance Facts Most Illinois Condo and HOA Boards Get Wrong

Posted on Tuesday July 17, 2018

If you’re on the board of your condominium or homeowners association (HOA), you undoubtedly take your fiduciary duty quite seriously. Part of your responsibility to protect the association’s interests includes finding the best insurance coverage at an affordable price. This may be easier said than done. Association insurance can be complex, and most board members are confused about the types of coverage they need and how each one works.

Communicating Your Association Budget

Posted on Thursday May 31, 2018

Budgeting is the time for making tough decisions for how your association spends its money, and sometimes those decisions can, unfortunately, lead to contention. Clear communication about the association budget should be provided to all homeowners throughout the year to help solve problems before they begin and smoothly pave the way for needed changes.

Planning Your High-Rise Maintenance and Capital Improvements

Posted on Monday May 21, 2018

Your association should never have to rely on a special assessment for a capital expense that could have been foreseen – or even prevented. Here are five tips to keep your Chicago high-rise condominium association's budget in the black and keep up with maintenance and capital improvements.

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