FirstService Residential has managed communities Californians are proud to call home for more than 30 years. Whether you live in a prestigious luxury high-rise in Los Angeles or San Diego, a master planned community in Sacramento, a condominium in San Francisco’s historic Mission District, a gated community in Orange County or a single family home in Santa Clarita or the Inland Empire, FirstService Residential has the knowledge and expertise in California property management to enhance your property values and lifestyle.
We provide communities with exceptional service, backed by the breadth of resources available only from North America’s leading community management company: cutting-edge technology and communication systems, volume buying power and a staff that is committed to living our values, mission and global service standards every day. At the same time, we provide our communities with locally knowledgeable service professionals who make your community one you want to come home to.
We know that a lack of communication can be a problem for many boards in California. Our innovative proprietary FSRConnect® software and calendar help your board communicate effectively with both your residents and your management team. We emphasize accountability and oversight, and you can reach our leadership easily if needed. If your community is managed as part of a portfolio, rest assured that you will still receive the attention you need and deserve. Most property management companies bundle 10 to 12 communities under a single portfolio manager; our average is less than five, so you get better communication and more proactive management from us.
As a board member, keeping your association fiscally fit is your most important responsibility. Late or inaccurate financial reports only make that harder! We have a robust team of accounting experts who get to know the nuances of your community’s financials, with oversight from controllers and support from FirstService Financial, our financial services and insurance affiliate.
Well-trained staff are essential to making sure your community runs as smoothly as possible. Our human resources teams recruit and place the right people in your community, and then make sure that they are continually trained on changing best practices. Our associates are committed to doing what’s right for your residents.
FirstService Residential manages all kinds of community associations in California. We provide full-service HOA management services for master planned and large-scale, mid-rise, high-rise and mixed-use, single family home, townhome and condominium, active adult and lifestyle communities. We serve communities in the following areas:
At FirstService Residential, we make a commitment to providing your community with exceptional service every day, to increasing your property values and improving your lifestyle. We know that your property is your safe haven, as well as an investment. So we work hard to protect its value and livability. We take on the responsibility of managing your community so you can enjoy it.
We provide professional association management services to all types of communities, including:
Large-scale and master planned communities are able to offer residents more amenities and great features, but that also means they need more hands-on management to remain financially healthy and properly maintained. We provide our large-scale communities with strategic planning, as well as financial and asset management, so that they remain thriving and beautiful. We manage many of California’s largest communities in Sacramento, Orange County and San Diego County, most since inception.
Spectacular views, convenient locations, luxury design and resort-style amenities are just some of the reasons for the success of California’s beautiful and iconic high-rise buildings, from San Diego to San Francisco. Our Urban Management Division is comprised of seasoned specialists that understand high-rise management goes beyond basic association business. They understand the complex nature of your building including critical systems, amenities, components, and human resource considerations such as training and heightened customer service expectations. Our Urban Management Division is supported by a robust infrastructure for critical service areas such as hospitality, engineering, technology, life and safety, finance and human resources.
California has no shortage of great single-family home communities to choose from, all over the Golden State. FirstService Residential California manages hundreds of medium to large communities, providing everything from budgeting to landscaping to maintenance that keeps up your curb appeal.
Condo and townhome communities come with their own unique challenges often brought on by residents living in close proximity of one another. We serve many medium to large condominium and townhome communities, with a complete understanding that no two are alike. But they all benefit from our personal touch in planning preventative maintenance, visitor and vendor management and in-depth knowledge of state and local laws.
We never forget that your home is likely to be your most important investment. To help protect that investment, we care for the people and communities we serve as if they were family – because to us, that’s what they are. We focus on maintaining your community’s curb appeal, because that’s important to your property values. We conduct regular walk-throughs of your community and attend to any problems right away. In addition, we manage your finances, helping your HOA get the most for every dollar.
Today’s active adults are living longer and better than ever! They want – and deserve -- a lifestyle that is both luxurious and exciting. Active adult communities today are designed with amenities that cater to this growing demographic. We manage more active adult communities than anyone else in the county, and our experts know how to plan wellness and lifestyle programming that meets their unique needs.
Lifestyle communities are built around activities and programs, including wellness, social and just plain fun options. In addition to a variety of on-site amenities, lifestyle communities provide more planned opportunities for residents to have a good time while building a sense of community. Our lifestyle specialists work closely with the board and community management team to identify what programming and activities your residents desire most.
Commercial Real Estate Management
MarWest Commercial, a subsidiary of FirstService Corporation, specializes in the formation, management and repair of Commercial Property Owners’ Associations (“CPOAs”) in California, Arizona and Nevada. As the industry leader in CPOA management, MarWest Commercial manages over 200 commercial condominium, master, and planned unit development (“PUD”) business parks. MarWest Commercial specializes in industrial, office, medical office, retail, and mixed-use common interest developments. Applying the same principles of exceptional service and communication that made FirstService Residential a residential property management leader, they streamline their clients’ operations while maximizing property values, mitigating risk, and containing operational costs.
As your association management partner, we provide customized solutions, based on your unique community’s needs. We start by listening to our client board members to identify goals and challenges in your community. FirstService Residential creates preventative maintenance programs, implements emergency plans specific to your association, crafts budgets and participates in financial planning, offers training for board members about industry best practices, implements systems for inventory control and vendor management and enforce your community’s policies.
Additionally, we offer an unmatched range of value-added services, available only to our clients. These services have the goal of saving money while improving the level of service you receive. We also partner with affiliates to provide cost saving opportunities for your community. These services and partnerships include:
Our 24/7/365 Customer Care Center is staffed with FirstService Residential associates who are always ready to be genuinely helpful. Through our FSRConnect® platform, they have access to the same information your community manager and assistant community have about your account and your community.. They are able to offer solutions quickly, and have a first call resolution rate of over 62 percent. Our Customer Care Center associates provide support for you, as well as your management team, so that they can focus on all aspects of your community. Of course, your management team is always there to support you too.
Because we manage many communities, we are able leverage that volume power to get higher interest rates and lower banking fees for your community, so you get the most from your money. We will also help you get the right insurance coverage for your community, at the best possible pricing. Our financial services affiliate, FirstService Financial, will also help your association get the best possible loan and financing opportunities.
Your community association’s financial health is our primary concern. We provide full-service financial programs designed to eliminate cash flow surprises, including lockbox service and multiple ways for residents to make payments easily. Our associates can help your board plan for capital improvements and repairs. We also offer 24/7 availability to your financial information.
Clear, effective communication is essential to keeping your community in harmony. Our proprietary FSRConnect® software platform helps you do that. FSRConnect allows community managers and board members to easily inform residents about upcoming events and community news, as well as to alert them in the case of an emergency. FSRConnect also allows residents to check their account balances and make payments online, check the community calendar and book amenities.
FirstService Association Consulting
FirstService Association Consulting provides you access to quality engineers who can evaluate all of your physical assets and align a preventative maintenance program for those assets with your reserve study. Why is that important? Because if your reserve study says a pool pump, for example, should last 10 years, but it’s not being properly maintained, you may be paying for one unexpectedly in only 7 years. Having a preventative maintenance asset management plan that is aligned with your reserve study can save your association money and prevent a special assessment. We also create and help you implement emergency readiness plans for your community.
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