At the core of our value-added services is our proprietary property management software solution, FirstService Residential Connect, which truly connects homeowners, Board and committee members with our community management team. This innovative technology tool – instantly available via computer, smartphone or mobile device – provides instant access to your community’s information, documents and records, and helps improve project and vendor management, streamline operations, increase resident and community security, and so much more.
As your community association’s central database – and lifeline – FirstService Residential Connect combines information and systems related to amenities, resident data, property management, security and communication. To ensure privacy and exclusivity to your community, the system utilizes a secure connection and requires qualified users to enter their unique credentials to gain access. The system’s key features include:
Resident Alert - Mass Communication Tool
With one phone call or email, your community manager can alert the entire community, or a specific group of residents, about anything from meetings, notices, weather alerts, service shutdowns, community threats, or other important information or emergency situation requiring immediate action. Emails can also include attachments, which can save the community money by eliminating postage.
Interactive Community Website
FirstService Residential Connect also provides a professionally-looking and user-friendly community website for all its homeowners. Residents can manage their account balances, pay assessments and download community association documents at any time. Community manager and Board members can utilize the system’s user-friendly tools to post news, Board meeting minutes, community calendars, capital projects, etc.
ConnectMobile (Violation/Work Order/Architectural/Inspections)
Many FirstService Residential Connect features are also available in a mobile application, ConnectMobile, for iPhone. Through this app, community association managers can instantly create violations and work orders – with embedded photos – as they tour their communities. Documents and photos can be tracked and archived through a simple web control panel, allowing the Board members and your community manager to view the status of every work order and violation, including resident comments. ConnectMobile can also be used to create, manage and track architectural modification requests and community inspections.
If your community would benefit from additional property management services, we also offer the following:
- Package Tracking
- Visitor Management
- Valet Services
- Concierge Request System
- Amenity Reservation System
- Resident Classified Ads
- Website Advertisements
- Social Groups
- Message Boards
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