Discover RSS by FirstService Residential
California homeowners and residents now enjoy flexible work schedules, take conference calls from home, and make greater use of your community amenities. More than ever, they expect immediate responses to their inquiries, and the number of requests your community managers receive daily has multiplied.We’ve evolved with the industry and are excited to bring RSS to the communities we manage!
RSS is not a call center or an offshore hotline.
Comprised of assistant community managers, all stationed in our California office, RSS works behind the scenes to resolve day-to-day issues for your residents. Most requests are resolved within 24 hours. If the RSS team can’t resolve an inquiry, it’s escalated to the community manager.
With fewer calls and emails to respond to, your community manager has more time to focus on board initiatives and priority tasks.
This solution is the first of its kind in our industry and provides your California residents with a dedicated support team.
When RSS was introduced in other regions, the benefits were immediately apparent to boards, and resident satisfaction improved.
What we saw in just three months:
- Over 11,500 inquiries resolved
- Resolutions consistently under two days
- 75% of tickets resolved without community manager assistance
- Homeowners and residents benefit from more timely responses to inquiries
- Less daily engagement with residents means community managers can focus on big-picture tasks and important board business
- Fewer emails and happier community managers mean better service for the boards they serve
Contact our team.
Let us show you how FirstService Residential can serve your California community.